Morning speaker Tony Hsieh, chief executive of Zappos.com online retailer and before that co-founder of LinkExchange, a cooperative advertising network, said he had made a mistake not paying attention to who he hired at LinkExchange.
The founders worked so hard and long at LinkExchange that they didnt pay attention to company culture they were creating by the hires they made, he said. Eventually he hated getting up each morning to go to work.
Even at Zappos.com he would have taken steps to create the company culture even sooner than he did.
You get the culture right, everything else flows from it, he said.
THIS is what is currently wrong with Krogers'/Ralphs. At least, here on the West coast. I completely understand everyone that is salaried having to play 'the game'. In fact, I won't even give you any **** that you have to play it. But why, at store level, do managers promote ill suited people, based upon how often after their shifts they crawl up the stairs to have a 'lobby' with you?
A lot of us here have been around long enough to see promotions go 'full circle'. We just don't get a chance to say 'I told you so', because the managers are usually gone by the time their 'guys' have worked down to expectations.
Don't sweat it. In 5 or 6 years this will go like every other program they've initiated in two decades and more... the older folks will say "Remember when Key Retailing was the big thing, the decisive difference?" and the younger guys will reply "no." Nothing lasts forever. The only difference between Key Retailing and all the other nonsense that has come and gone with the years is that this misbegotten abortion and waste of time does have the potential to be the company's epitaph if they don't wise up in time. Circuit City made a big business mistake some years ago, and they never recovered. Key Retailing is a bigger cluster than Circuit City's blunder could have dreamed of being.
But nothing, not Key Retailing, nor the Kroger Co, lasts forever. Might be that it's just time for Kroger to go away, like Evans and Big Bear and A&P and Thorofare and all those others. But it won't be Wallyworld that puts them down; business history will remember them as the company that shot themselves in the head.
go man go
I'm an employee in Ohio. When I started at this store three years ago we had 8 employees stocking at night time. We now have 3. It is impossible to do the same ammount we used to with this few of employees. Then each morning I get the treat of being yelled at for holes on shelves that would be filled if ELMS gave us more hours. To top it all off, today it was announced that thirty-five more hours would be removed from my shift. That's two people remaining! There used to be eight! I wish the public knew how many employees are losing their jobs in these tough economic times, while people in upper management are getting six figure raises. Their salary is already enough to pay our whole store for a year.