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Post Info TOPIC: que-vision


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Well it hasn't even went "live" at our store yet but they are using it.  And the story now is that since were last in the zone in what ever it is they are watching with this, they are going to install another register.  We don't have the people to run the ones we got now, so how is adding another gonna help? 



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it's not. quevision is a disaster and a headache. I was literally stuck on a register until 11pm tonight we close at 12am. It took me 50mins to clean all the bascarts from our lot and get them into night position. the last 10mins came down to me sweeping, mopping, and stocking the restrooms. I was completely unable to do any kind of trash or dislocated. all of the help left at 10pm because "we don't have enough hours". I had to write a note and put it in the office explaining that "I tried".

All i can tell you is.... I hope you're a cashier. Otherwise, you're screwed.

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Anonymous

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At my store not everyone has to be trained as a cashier because they can't just leave their jobs on the spur of the moment.  In the deli, only people who do nothing but wait on the counter have to go.   If your job involves any type of cooking or baking you don't get trained to check because you can't just leave something cooking or baking.  Cake decorators don't get trained either because they have orders to fill.  Meat cutters don't get trained either. 



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i hear it but i dont understand what all the fuss is over Que Vision.  being at several stores over the past few months that all have QV, I have not witnessed any big problems going on with it. 

Sounds to me you have a staffing problem plain and simple.  I wouldn't stress out over it - just continue on working as if oblivious to the situation. You are a bagger right?  Let the FES and the MOD deal with it.  They got eyes too.  When they see the carts not getting done then they will soon figure out there is a problem.



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Looks like I'm screwed.



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Anonymous wrote:

At my store not everyone has to be trained as a cashier because they can't just leave their jobs on the spur of the moment.  In the deli, only people who do nothing but wait on the counter have to go.   If your job involves any type of cooking or baking you don't get trained to check because you can't just leave something cooking or baking.  Cake decorators don't get trained either because they have orders to fill.  Meat cutters don't get trained either. 


 Wish Walmart would cop that philosophy----there, EVERY body gets pulled, and to hell with customer service. Which is damn peculiar, since you go into these places at their busiest peak, and there's still 25 lanes with only six open!



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Krogerman, you and I must be in the same zone.  We go live in two weeks but didn't even know it was running until our store got a call wanting to know why we had 30 some "Reds". 

We are getting two new registers in our store sometime next month.  Unfortunately, neither of them are U-Scan's.

I was at a Kroger store in another zone back in April that is about an hour from here.  They had Que-Vision up and running and banners advertising "I get checked out quicker at Kroger".  I think they need to put this underneath it:

*If I bag my own groceries



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Em


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You have to know where your sensors are. Look for them. Make sure your FE and store people stay the hell away from them. It's easy for crowds to gather of the FE. Do your best to move people along. If shoppers are looking down every aisle they will cause a major backup, do your best to get them to the right aisle and off the FE.

Magazine readers, watch them increase your need for registers. Even balloons can make you go red. Be careful.

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A FES at our store told a employee who was off the clock on her day off shopping, not to walk under the sensors cause she was setting them off.  The employee told her to kiss her ass that she can walk where she wants when shes off the clock.  Bad thing is this FES would tell anyone this, employee or regular customer.

 



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Anonymous

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Maybe they ought to try putting coolers filled with ice under the sensors.  Fans might be a good idea.  Anything to dissipate the heat.



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I just wonder what would happen if a heat sensor caught fire?? lol

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Our Que-Vision is so flawed. When I signed into my checklane today, the Que-Vision didn't even recognize that my lane was even open. I brought this to the attention to one of my co-workers, that was supervising at the time. She then notified one of our co-managers, and said that this is why we go out of queue in the mornings. I did notice, though, that right when I was actually checking someone out, the Que-Vision "recognized" me. My question is this... why does it not recognize you the whole time that you are signed in, that's an open lane, right?

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Cathy wrote:

Our Que-Vision is so flawed. When I signed into my checklane today, the Que-Vision didn't even recognize that my lane was even open. I brought this to the attention to one of my co-workers, that was supervising at the time. She then notified one of our co-managers, and said that this is why we go out of queue in the mornings. I did notice, though, that right when I was actually checking someone out, the Que-Vision "recognized" me. My question is this... why does it not recognize you the whole time that you are signed in, that's an open lane, right?


Because, it uses heat sensors to determaine if someone is actually in your lane. It's to prevent people from gaming the system to get more hours. The heat sensor is set reletivly high so it takes an average sized man for it to recognize and get counted.



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Que vision does not work - let me repeat this - QUE vision does NOT work!  It prohibits the FEM and Asst. FEM from "effectively" managing there associates in a propper and correct way.  If Que Vision says 6 lanes "action now", but only "3 lanes are open", Front End management is forced to pass a kidney stone, and pull baggers from daily scheduled chores and force them to open lanes.  If there are no baggers they steel precious hours from other departments around the store "particularly the departments closest to frontend".  I am often forced onto a register on front end by our co manager, asst. store manager, and rarely does the store manager garner for my assistance at a register.  But this steels from the Grocery Department which is routinely starved of much needed hours, and effectively hurts the Grocery Department much further.  Trucks get undone, product doesn't get filled, and the deparment is in shambles.  You may thank your precious QUE vision Kroger. 



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Swagonhorst wrote:

Que vision does not work - let me repeat this - QUE vision does NOT work!  It prohibits the FEM and Asst. FEM from "effectively" managing there associates in a propper and correct way.  If Que Vision says 6 lanes "action now", but only "3 lanes are open", Front End management is forced to pass a kidney stone, and pull baggers from daily scheduled chores and force them to open lanes.  If there are no baggers they steel precious hours from other departments around the store "particularly the departments closest to frontend".  I am often forced onto a register on front end by our co manager, asst. store manager, and rarely does the store manager garner for my assistance at a register.  But this steels from the Grocery Department which is routinely starved of much needed hours, and effectively hurts the Grocery Department much further.  Trucks get undone, product doesn't get filled, and the deparment is in shambles.  You may thank your precious QUE vision Kroger. 


 Duh.



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