they have trained me for two days and i still havent got the wic fresh food voucher down or how to run the checks through when they give it to me can someone help me out please
Checks are check/check/enter for a check that is filled out by the customer. Checks that are not filled out by the customer and for exact amount is check/check/clear and put the check facedown with the endorsement lines at the top, and it will fill out the check and frank it. For checks that are made out in a different amount, take your total, type in the amount that the check is written for, go through your check/check/whatever process, frank the check in the machine, and make change. Just read the prompts and follow them.
I don't run WIC that often since I'm not a cashier, I can do regular WIC just fine, but haven't done it in almost 2 months since I changed departments.
The fruit vouchers are started as a normal transaction, with plus card. Once you ring up the fresh/frozen fruits/veggies, total the order. Hit foodstamp tender, then total. That amount goes on the check and is what you tender it for (up to the limit printed on the check, either 6 or 10 or 16 dollars). To tender it, enter "3/", then the dollar amount, then foodstamp tender, then frank the back of the check. If you can remember to, insert it so it franks the empty end of the back so it's easier to read later.
where i am the wic fresh fruit/veg voucher is done like normal wic except the amount written on the voucher can't exceed the $10 or whatever amount it's for. it can be less if the total is less.
they can buy more and pay the difference though.
we press wic wic, enter the voucher dates, scan the plus card, enter the produce, put in the amount if it's under the voucher limit and write it on the voucher and get them to sign it. do 2/ the amount and check tender. on the fresh food, never enter more than the maximum value.
to let them pay the difference after you frank the voucher and put it in your drawer, you can take cash or do eft. it might say 'not wic tender' to tell you the wic part is over, just hit clear and finish the tender normally with either the amount and 'cash' or hit 'eft'
for a normal check, compare the preprinted info with ID, write down their license # and expiration date, if there was no match with the addresses, write down the phone # too. type in the amount written on the check, hit check tender, hit enter and frank the check in the printer. checks go in face down.
the wic info should be on all the registers for reference but i think we only have it on one.
Anonymous wrote:for a normal check, compare the preprinted info with ID, write down their license # and expiration date, if there was no match with the addresses, write down the phone # too. type in the amount written on the check, hit check tender, hit enter and frank the check in the printer. checks go in face down.
We don't ask for ID unless the register prompts for it, which is rare.
Yeah at my Kroger all the WIC is done through a card now. Like a debit/credit card. It has to be paid first obviously but it's just like a regular EFT transaction. Then it will tell them the leftover amount if they were buying other things not on WIC.
Yeah at my Kroger all the WIC is done through a card now. Like a debit/credit card. It has to be paid first obviously but it's just like a regular EFT transaction. Then it will tell them the leftover amount if they were buying other things not on WIC.
Good god, I've heard some states have gone to that. I wish TN would.
When I started working at Kroger I was extremely happy and ready to achieve. Though the only problem is that they trained me for one day. I am having issues with the voiding of items. I know how to do the quick mistake one. Though at the same time it is the other option of voiding of something at the end of the purchase and I have tried the same code I used to ring up the product and it did not work. So I guess my question is are there easier ways to void off things that I have already rung up.
