Welcome to money services! You already get hours so no more hours! Oh wait you "may" earn hours. Really how long have I heard that crap before? Who will run cashiers breaks and lunches? Not the midshift office person they need to be helping the accounting person with the desk. Relief help like they don't already hate the front end. Oh and we will change policy from class to class so everyone will be confused, because we didn't think these things through before rolling it out. Your a professional so you can do it. Thanks your kroger money services!
the money services class was obsessed about the cell phones and not all that much else. and ways to up sell those 123 rewards debit cards. there wasn't much practice information, all that they expect you to get in store.
it can be stressful to start but eventually you just understand the culture and run with it. the key things to remember is the money laundering stuff. with western union the system prompts you with what you need to know, what IDs are needed and sometimes even if things appear kosher they'll hold the transaction, make you call, interview the customer and then say "we've made a business decision not to do this transfer." at which point the customer is angry because they've just been called a fraud but you learn to roll with it.
on money orders make sure you're getting info on money orders of 3000 and doing the log. Watch out for huge sums of cash that are out of pattern for your store. if you have questions, ask someone who's been there. trust your instincts and don't ever take a call claiming to be western union, don't ever do a transaction without the person in front of you. Some dumb@ss just lost over $900 in ATL division.
Kroger's always changing stuff, some is them pushing sales sometimes it's a roll out due to change in regulations. Now we're required to do 1-sign-on to cash anything to help us push those debit cards. The new keyboard rollout eliminated a lot of the override key turns we had to do. I'm not sure if that helped our accuracy or made it harder to catch silly errors.
If you sell lottery at your desk, learn how to ring up it up right and your bookkeeper will be happy. it's easy to get confused when customers do lots of things at once but just print a list from the lotto machine and follow it. always make sure to clear between customers so you're not thrown off who owes what or what you owe them.
On Saturday I'm randomly moving over to money services for the first time. It all seems like a lot to learn. I wish I had a 4 hour shift of training at least, instead of just learning as I go. Hopefully it doesn't turn out as bad as I'm imagining it.
I never understood the people that volunteered to work Money Services. Clerk pay, lots of liability, and having to deal with THE worst customers. If you are an ACSM or CSM then you get decent money, but otherwise you're a punching bag getting cashier pay.
