One of the many stupid thngs about it is it's based on customer sales. The problem with that way of thinking is the point of sale is at the register. You need people on the front end at that time, but it's different in other departments. In the case of other departments, you need to have the product out BEFORE the customer gets there. There's no reason for having several people staying past 8 o'clock in departments such as produce, bakery, and meat just because there are more sales at that time. I don't need someone in produce if I'm buying a bag of apples late at night or someone to be there in the bakery if I'm buying a package of dinner rolls. Producing product and stocking the shelves has to be done before peak sales, not during. The people at Kroger who swear by e-schedule can't seem to get that through their thick heads
what i've not understood is why eschedule doesn't produce the sweep, restroom cleaning and lot duty sheets. hey want not even take break scheduling out of the supervisor's hands and let the system decide? it knows everything.
if you just run the schedule and the headccount doesn't match the number that gets scheduled i assume that's because no one was available.
I started working after eSchedule got put into place. I haven't had any problems so far, and I do like that I can access my schedule from home and request off when I find out that I won't be able to attend work for whatever reason and not have to try and remember dates and times for the next time I go into work. I just hop on the computer for two minutes when I find out, put in a request and done. It's really not hard if you have basic knowledge of how to use the internet.
what i've not understood is why eschedule doesn't produce the sweep, restroom cleaning and lot duty sheets. hey want not even take break scheduling out of the supervisor's hands and let the system decide? it knows everything.
if you just run the schedule and the headccount doesn't match the number that gets scheduled i assume that's because no one was available.
holy phuck you hit the nail on the head.
I'm a lowly courtesy clerk. I'm the trash heap of the store. No one could care less if I lived or die, least among them our customers. Hell, one of them almost hit me in the parking lot when I was on "lot duty" today.
So it would be really, um, well, "nice" if I knew when I had lot duty even if I got to work and someone had completely rearranged the lot duty schedule like it was an unsolved Rubik's Cube. That would frustrate me, probably piss me off, but at least I'd know that sometime, somehow, I would have it.
Last week it happened twice that I had lot duty right when I arrived. Arrived 2 p.m. Lot assignment. Next time? Arrived 4 p.m. Lot assignment. I even had a time scheduled to arrive at 6:15 p.m. and had lot duty assigned from 6 -7! What the hell was up with that?
The worst part is when we have these mandatory "reminder training sessions" for us courtesy clerks mandated by corporate. Since I have been working for Kroger, three times I have seen shopping carts run low because the courtesy clerk who was supposed to be on lot duty was in a training meeting for 30-40 minutes. So one person -- or, once, no one -- will be handling the shopping carts and guess what? Whomever takes over the next hour has to haul ass bringing things in. (sigh)
Rant off, but man would it be great to see a lot duty schedule online. It's getting to the point where I am making sure that I arrive at least ten minutes early for work because I'm so paranoid that I will be on parking lot getting those goddamn shopping carts back in literally as soon as I am scheduled to clock in that day.
