I feel like I can't be a floor supervisor any more. There's no point in getting only 1 for every 3 cashiers I need according to the quevision. It's too stressful. There's no upside to being red day after day with these unworkable schedules. our elms are fine so that's not why we fail.
i don't know what my options are. i'm full time so they use me for everything and anything and it's too much. the pay is awful and my CSM is a spiteful idiot.
You are not alone. Ever since QueVision came out there has been nothing but constant bickering, harassment by store managers and district coordinators, important work gone unfinished, and complete and utter chaos in the workplace at all Kroger stores. All because it's apparently the most criminal thing in the world for a customer to wait in line for another 1-2 minutes...
We've had FES's in our store have severe nervous breakdowns because everyone was yelling at them. If I'm a FES and I have a bad day with 7+ dips, I just don't even care. If management has something to say about it, I'm just like "oh, ok."
in my store this is how it goes... schedule writer puts out nonsense that management didn't bother to review, each of us FES look at what we'll have to suffer, we'll go back to the schedule writer who says too bad, so sad, no hours, no excuses, no dips. the day will come and management will go crazy that we've failed, the FES gets blamed. oh we dipped because you opened a lane and didn't keep queueing. so where am i going to send these extra five people in line if we don't open? oh we dipped because express was closed. no we dipped because you thought one cashier but four baggers was a brilliant use of hours. rinse, repeat.
i just don't understand it. if those of us who run the floor can look at the schedule and see what is enough and what is not enough how can the dept head not, how can management not? you can even look at what the eschedule system predicted vs cashiers and available to check. it's fairly on target except for surges but no one bothers to check to see if it was followed in the schedule or if it's short.
we're all sick and tired of being blamed for stuff out of our control and being blamed by people who had control to fix it if they responsibly did their jobs.
I feel like I can't be a floor supervisor any more. There's no point in getting only 1 for every 3 cashiers I need according to the quevision. It's too stressful. There's no upside to being red day after day with these unworkable schedules. our elms are fine so that's not why we fail.
i don't know what my options are. i'm full time so they use me for everything and anything and it's too much. the pay is awful and my CSM is a spiteful idiot.
Welcome to Kroger.
What you describe is typical of this company.
Our store makes thousands of dollars in a day, the company itself is a billion dollar company. Yet as a lowly courtesy clerk I make minimum wage and have very little appreciation from my supervisors and managers. Kroger is all about getting the most amount of money for the least amount of labor. This is quevision.
Well, that's *any* large corporation. Contrary to what some people suggest, a corporation is not a person. Of course Kroger does not care for you; it doesn't care about things, because it's just a business entity. It doesn't have favorite colors either. It's made up of people, and those people are a statistical representative of the overall population, so obviously you'll get people above you who don't care, and people at the bottom who don't care; nice, jerks, the whole spectrum of human behavior.
I got lucky in that I had really good managers and front end people who do appreciate my efforts, and are able to frame orders as requests, and are polite about things, and know what they're doing (and know the facts on the ground about how much someone can do of a given task, given a certain amount of time, and don't ask for more, and don't berate you). That's when working at Kroger is just fine, because even though it's stressful and fast-paced and you have to deal with pressures from above and below and all around, you can get by because you're working with friendly people as a team just trying to get by.
But then there are people who aren't friendly, who don't really understand what a CC can accomplish given a certain amount of time, who brusquely bark commands and make demands even while others do the same thing (often giving you conflicting, mutually exclusive priorities, meaning you can't possibly win). All you can do is just try to not care, not take it personally, and just get through the day.
And always keep your options open.
This was advice to myself, which I try hard to take and usually fail.
