A few days ago we got one of those "Customer Connect shops" in the deli. The customer came in "asked" one of our new girls who was closing if we had pre-packaged dinners. According to the report the deli clerk told the customer that she didn't know and to call back the next day. Well the girl in question wasn't closing alone because she was still training and she still asks us questions about stuff she's unsure of.
Well here's the funny thing. The girl in the deli told us that she was never asked that question by any customer and if she was asked she would've asked us since she's know and doesn't know everything there is to know yet. So how can the company trust these customer connect shops if they are making up stuff as they go along.
Is there any way to report when that happens? I'm sure the company in charge of shops would like to know if one of their employees is fraudulently reporting incidents like that.
Speaking of, how do we find out about the contents of these reports anyways? I'm sure we've had some, but (for obvious reasons) they don't post them in public or anything. Is it only when you get a positive/negative report that they tell you?
Is there any way to report when that happens? I'm sure the company in charge of shops would like to know if one of their employees is fraudulently reporting incidents like that.
Speaking of, how do we find out about the contents of these reports anyways? I'm sure we've had some, but (for obvious reasons) they don't post them in public or anything. Is it only when you get a positive/negative report that they tell you?
AFAIK they're done internally by kroger now. Mgmt has access to the reporting website and can pull that info for you.
Sorry to say but the things that are reported in the Customer Connections good or bad will deemed as facts by the management staffs as if they were written by the almighty.
Something questionable and strange happened with one of the customer connect shops in my store as well... and it was also in the deli department. I really have no idea why they would do that... maybe they're pressuring the deli to step their game up but like every other department deli is short of quite a bit of hours...
I had one of "those" customers yesterday. A customer that has an irrational desire for a certain name brand product when they know we simply can't carry it. I probably failed the shop since I was straightforward with the customer.
I had one of "those" customers yesterday. A customer that has an irrational desire for a certain name brand product when they know we simply can't carry it. I probably failed the shop since I was straightforward with the customer.
"it's in my pants"
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Would you like fries with th... I mean, your milk in a bag?
We got word of it during one Kroger's famous afternoon huddles. Had a guy tell me that several years ago at another store he worked at, a manager got a call that one of his employees got a great report on a mystery shopper report. Problem was the employee had died a year before that shopper came in.
We got word of it during one Kroger's famous afternoon huddles. Had a guy tell me that several years ago at another store he worked at, a manager got a call that one of his employees got a great report on a mystery shopper report. Problem was the employee had died a year before that shopper came in.
That pretty much sums things up. The only way to get a good report is to not be there.
We got word of it during one Kroger's famous afternoon huddles. Had a guy tell me that several years ago at another store he worked at, a manager got a call that one of his employees got a great report on a mystery shopper report. Problem was the employee had died a year before that shopper came in.
That pretty much sums things up. The only way to get a good report is to not be there.
Kroger would probably demand a copy of the death certificate before taking someone off of payroll. Especially if you are Front End. Even then if it's another department they know that they can pick up some schmuck in the application pool and have the position refilled within a matter of days. This company literally doesn't care if you live or die. I'm damn sure I will have a heart attack or stroke sooner or later and that they will be calling me on my hospital bed asking why I am not at work when scheduled.
Ya know. It wouldn't surprise me if these shops were completely fabricated.
Think about it. It's really just a tool that puts a store manager in a position where he/she has to take an action in monitoring their departments and coaching dept head staff to strive for better performance. That's all it is.
Poor Sally in the deli is just collateral damage when a false negative report is sent out. She'll deny it happened... Probably would deny it if it did happen. Managers are probably trained to assume that an employee is lying anyway, so what difference does it make?
We got word of it during one Kroger's famous afternoon huddles. Had a guy tell me that several years ago at another store he worked at, a manager got a call that one of his employees got a great report on a mystery shopper report. Problem was the employee had died a year before that shopper came in.
lol...then this shows how this "program" will fail!
