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Post Info TOPIC: Customer care VERY lazy for you?


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Customer care VERY lazy for you?
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It drives me absolutely nuts! I am constantly getting more and more irritated with how customer care does their job. Their LAZY! I see them talk near the clock, have lots of drinks lying around and basically direct customers to registers. I am getting more and more persistent headaches with hearing them call all of our sparse floral and stocking help to help that ONE or two customers that have to wait just a few minutes. It's sick! I literally seen them pull a floral clerk in and then almost immediately say that a customer needs help in floral. I can't rely on them! When I was answering a call from my department (M&S) and I had to page them to customer care, it went back to my end TWICE and I was very clear that there was a call parked for them so I ended up having to do it myself.

 

The worst part for me is that it's considered insubordination to ignore them. I feel bad for the nutrition clerk, they cut their departments hours from 100 to 47 and it's our fastest growing department and they call for him all the time. I don't understand how he can handle going from 40 to 27 and still take care of all of that. It's disgusting and I want to yell at them for it because it's straight up unfair. I would pay to see management go up to them and say "If you page someone that is not exclusively a cashier, you're written up!"



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Aarix wrote:

basically direct customers to registers.


 

Then direct them back to customer care! xP

 

Considered as insubordination? Since when did anyone outside of Front End have to take orders from them? When they're calling for cashier assistance, only the ones who can should be going there. Hell, for us it's management who shows up since the other departments are busting their asses for other customers already.



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I meant management was the one that declared it insubordination to ignore them.



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Aarix wrote:

I meant management was the one that declared it insubordination to ignore them.


 

 

Seems like management missed the very first lesson of Krogerland. Customer is always first. Not the customer who's already got what s/he needed, but the one that's asking you if you have so and so product at the back.



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Anonymous

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NutritionWhore wrote:
Aarix wrote:

I meant management was the one that declared it insubordination to ignore them.


 

 

Seems like management missed the very first lesson of Krogerland. Customer is always first. Not the customer who's already got what s/he needed, but the one that's asking you if you have so and so product at the back.


Yep. And would it be in the back if they gave us hours? We'll never know.



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Anonymous

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customer care is an irritating position in some stores.  

in krogerland you're not supposed to leave the desk to help out on the front end and you're supposed to be actively trying to bring customers to money services and entering those kroger cards into the system.  that's not reality though. 

you get all kinda of BS, in my store I get calls where all kinds of things are in the store from people who damn well know where stuff is better than I do. i've had depts call me to get someone to come clean up their mess.  sorry i don't have any spare bodies and dairy you're perfectly capable of handling a milk spill.

we have lazy people at the desk sometimes. or maybe not lazy as much as they have blinders and will putter rather than bust their butt to help out front when it's needed.  it is what it is.  i also haven't figured out why expectations are different for different people who work there.  some of us are asked to do and accomplish way more than others even if they're senior and more experienced. 



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They call our nutrition person up front a lot here too. In fact, I was in the break room today and heard the dairy manager bitching about how the nutrition girl never goes up to check.

You have the *fastest growing department* which is like a whole mini grocery store and yet they can't leave her alone to stock her shelves.

Then they wonder why nutrition missed out of stocks every day.

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