I had a woman come through my line today and I think she's in the early stages of Alzheimer's. It was pretty obvious that she was out of it. It took her about 20 minutes to find her Kroger card and then another 10 to try to find her debit card. After finding her Kroger card, she gave it to me. I scanned it and gave it back. Not long after that, she gave it to me again. Then, since she couldn't find her Debit card, she decided to write me a check. It took her another 5 minutes just to write the check. As she was filling out the check in the "Pay to the order of" line, she asked me, "Trader Joe's, right?" It was a pretty sad thing to see. As much as I wanted to tell her that she was holding up my line, I couldn't. It was hard for me to even stand there and witness the whole thing. I feel bad for her, I really do.
-- Edited by DanielleNicole94 on Tuesday 29th of July 2014 11:59:28 PM
If they take too much time finding their Kroger card I ask them if they use the fuel points. If they say no then I tell them we will just give them a new card. As far as a check I tell them sign it and the machine will print the rest.
If they take too much time finding their Kroger card I ask them if they use the fuel points. If they say no then I tell them we will just give them a new card. As far as a check I tell them sign it and the machine will print the rest.
The elderly would rather stick with the old-fashioned way and fill out the cheque (yes, cheque) in its entirety. In cursive.
I've had a few elderly customers who went off at me for suggesting the heathenish, barbaric, and unorthodox method of having a mechanical and electric contraption to fill out their check (fine... check) for their own convenience.
And OP, you were very much well off about holding your tongue and not telling the lady that she's holding up the line. Had another cashier do that once, and boy oh boy, the cashier got an earful from the customer, supervisor, and store manager.
If they take too much time finding their Kroger card I ask them if they use the fuel points. If they say no then I tell them we will just give them a new card. As far as a check I tell them sign it and the machine will print the rest.
The elderly would rather stick with the old-fashioned way and fill out the cheque (yes, cheque) in its entirety. In cursive.
I've had a few elderly customers who went off at me for suggesting the heathenish, barbaric, and unorthodox method of having a mechanical and electric contraption to fill out their check (fine... check) for their own convenience.
And OP, you were very much well off about holding your tongue and not telling the lady that she's holding up the line. Had another cashier do that once, and boy oh boy, the cashier got an earful from the customer, supervisor, and store manager.
Well that cashier deserved to get an 'earful'. Customers are literally our boss. I have a manager who thinks that 1+1 is more important than friendliness. And while a fast checkout is what keeps our customers from going to Walmart, a friendly checkout is what keeps them from going to a competing grocer or Walgreens.
