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Post Info TOPIC: anyone else tired of quevision???
Anonymous

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anyone else tired of quevision???
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Am I the only one waiting for the day kroger realizes the damage this system does to other departments and does away with it all together. 

This system does nothing but put pressure on front end staff and management.  That pressure gets added onto us as department heads and associates working in the departments.

 

My people have things to do from the moment they clock in to the moment they leave but when they are called 5 times in an hour to go check or sack those things get put on hold and left for the next person who ALSO has things to do. And when things don't get done here comes management to yell at us for it. Completely ignoring how much they check.

 

I've told my people so many times "don't get stressed just do what you can it's all you can do". But management and the company all together is going against that saying. They don't care that we tried they want unrealistic results from us. 

 

So screw you que vision and the genius behind it. Kroger has lost so many good employees due to this inaccurate and unorganized system. 



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Anonymous wrote:

Am I the only one waiting for the day kroger realizes the damage this system does to other departments and does away with it all together. 

This system does nothing but put pressure on front end staff and management.  That pressure gets added onto us as department heads and associates working in the departments.

 

My people have things to do from the moment they clock in to the moment they leave but when they are called 5 times in an hour to go check or sack those things get put on hold and left for the next person who ALSO has things to do. And when things don't get done here comes management to yell at us for it. Completely ignoring how much they check.

 

I've told my people so many times "don't get stressed just do what you can it's all you can do". But management and the company all together is going against that saying. They don't care that we tried they want unrealistic results from us. 

 

So screw you que vision and the genius behind it. Kroger has lost so many good employees due to this inaccurate and unorganized system. 


 

When I leave this company I will cite getting the shopping carts as the reason.
It is a part of the job, yes, but the difficulties that come with it and the conditions underneath it are far too much for minimum wage and courtesy clerks.
I've already written about how my boss sent me and another courtesy clerk back out during a thunderstorm.
Plus we have to do it manually for all of them. Try turning 11 carts in a 180 degree direction. Not fun.

But I must admit the stupid Que-Vision does get on my nerves many times.
We have one poor guy from produce who always seems to get caught up or called up.
Because A-hole Man, my boss, panics on a daily basis and always calls up for more baggers from other departments.
Yea. Maybe if you would think about bringing people on to work regular shifts instead of these god-awful four-hour shifts per day you wouldn't have to do that.



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Kroger sucks.

Anonymous

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Yes my store used to be just like that but now ive noticed that whenever a manager calls for help up front the other departments ignore them. I dont blame them. You guys have things to do. Its not your fault front end doesnt schedule enough people



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Anonymous

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Anonymous wrote:

Yes my store used to be just like that but now ive noticed that whenever a manager calls for help up front the other departments ignore them. I dont blame them. You guys have things to do. Its not your fault front end doesnt schedule enough people


the company shorts front end deliberately because it expects to use other depts as relief help.  they've judged you aren't THAT busy that you can't come up to help and they want to maximize labor.

now i'm in a small store so we don't have the relief help we should especially with cashiers. we are constantly getting killed on quevision because or stupidly tight scheduling and we can't get relief in a timely fashion.



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Anonymous

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By now, Quevision data should have told your management team how many hours they need to schedule on the front end and when those hours need to be scheduled.  If they're still having to pull help from other departments on a daily basis, then either your manager or the district manager is shorting the front end on hours to save money to make themselves look better and to increase their bonuses.  In the long run, it doesn't work.  Customers get fed up and end up going somewhere else.  A well staffed store will show much higher sales and profits than one that tries to get by with the bare minimum.



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Anonymous

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Im on break right and we are extremely busy and the front is freaking out calling for help lmao 



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Anonymous wrote:

Im on break right and we are extremely busy and the front is freaking out calling for help lmao 


 

Yea, I always love to hear "All Courtesy Clerks To The Front."
Especially when I am on break.
With only 15 minutes, in a day where I may spend two hours or more out in the parking lot, and basically doing nothing but bagging the rest of the time, you couldn't get me to come off of my break.
I've had it happen a few times and just chuckled inside.

I would wonder how many times that phrase gets put over the intercom in our store per day. Probably at least five.



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Kroger sucks.



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No. I love QueVision. It is the most wonderful thing ever. Every day I look lovingly up at our screens. They provide me with the kind of comfort that only a machine can provide. Knowing they are there, watching over us all, providing guidance - like a father, like a god.

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Anonymous

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I haven't seen this discussed, so I'll post it. It was mentioned earlier about the shorting hours on the front end. I noticed something a few weeks ago. With the e schedule, the lineup has who is working, and what their title is. I noticed the guy in produce, was listed on the front end lineup, with 8 hours. I decided to add every hour up, including his, and the total was the same number of hours as the front end had. So, even though he was working 8 all in produce, his hours were counted as front end.

Now, the ones who run the front end, may look at the lineup and see, oh we have 125 hours today, and it's typically slow this day and week of the month. We should be in good shape. But no, the meat dept, produce, and sometimes others will be listed in the front end, and hours counted as front end. That is short changing the front.

I asked a manager, and everyone I can think of, and no one seems to think anything of it, or seem to care. If it's a problem, maybe someone higher up should be notified.



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Anonymous wrote:

I haven't seen this discussed, so I'll post it. It was mentioned earlier about the shorting hours on the front end. I noticed something a few weeks ago. With the e schedule, the lineup has who is working, and what their title is. I noticed the guy in produce, was listed on the front end lineup, with 8 hours. I decided to add every hour up, including his, and the total was the same number of hours as the front end had. So, even though he was working 8 all in produce, his hours were counted as front end.

Now, the ones who run the front end, may look at the lineup and see, oh we have 125 hours today, and it's typically slow this day and week of the month. We should be in good shape. But no, the meat dept, produce, and sometimes others will be listed in the front end, and hours counted as front end. That is short changing the front.

I asked a manager, and everyone I can think of, and no one seems to think anything of it, or seem to care. If it's a problem, maybe someone higher up should be notified.


Unless he works FE enough that he is set up to auto-schedule, his shift was done that way on purpose. He might be working FE that day. Either way, if it wasn't right, it's not a problem with eschedule, it's user error.

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Anonymous

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Ok, I'm guessing user error then. 99 days out of a hundred, he's scheduled for produce. Has been for 3 years. Once in a while, he'll be scheduled to help in meat, dairy or grocery. Even rarer is front end schedule. And it's not just him, I've seen many, many others in other departments counted as front, but not scheduled to work there. Unless that way of listing things means front end if we need you, no choice. Then I don't see why the front end manager doesn't fix it.



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Yeah it sounds to me like they are doing it on purpose, but there are numerous possible reasons so I couldn't tell you why.

However I wouldn't be surprised at all if there were some user error going on; the average understanding of eschedule by schedule writers is notoriously low. I never even went to the training and I'm the most knowledgeable person in my store by far.

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Anonymous

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Anonymous wrote:

Ok, I'm guessing user error then. 99 days out of a hundred, he's scheduled for produce. Has been for 3 years. Once in a while, he'll be scheduled to help in meat, dairy or grocery. Even rarer is front end schedule. And it's not just him, I've seen many, many others in other departments counted as front, but not scheduled to work there. Unless that way of listing things means front end if we need you, no choice. Then I don't see why the front end manager doesn't fix it.


 Excuse my French, but are you ****ing retarted? Have you not yet learned that management is too lazy to reclassify people into their proper departments? If it says "Produce Clerk. 2pm - 6pm" then those hours are charged to the produce department. If, though, he is scheduled "Front end. Cashier. 2pm - 6pm" then those hours are charged to front end. In the end though the front end steals so many hours from other departments that this is a moot point.



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