it feels like a lost cause. inevitably we'll have one lane that goes red for 3 minutes and that half hour is lost even if everything else is green. makes no sense. why judge the entire front end's half hour pass/fail performance on 5 minutes in one lane? it's pissing us off. management doesn't even understand how it works so they'll just say we're not showing a sense of urgency.
it might work ok in a big store with enough help but in a smaller store with next to no relief available and that relief is spread far out it feels hopeless. worse they're threatening us with write ups if we don't make our green half hours.
morale sucks again so people are late or just don't come in which makes life even harder on those who care and try to do our jobs.
I am not positive on Green Half hours, (for I don't know the textbook reference to explain it), but they come with "the dips" that comes with Quevision. Whenever there are more then 3 people in a line, we get a "dip" below our 80% effective mark. Even 5 minutes makes a difference when it comes between hour and half hours.
Our store is also small. 4 Registers total. We have 2 to 3 bodies to help on a truck day usually. When we actually have an FES - they make sure that we open registers when that 3rd person walks up NO MATTER WHAT. One item? 5 items? If they are that 3rd person... you grab another body and shove them on a register. Most of the time we end up bagger-less, if we have 12 customers waiting to be checked out (3 per register), and we just go with it, for if you are maxed out - It is more of a positive knowing that you have reacted.
Quevision counts the bodies, and though it is accurate most of the time, it doesn't update as fast as the amount of customers that rush to the front to check out. Good luck. - District 3
I am not positive on Green Half hours, (for I don't know the textbook reference to explain it), but they come with "the dips" that comes with Quevision. Whenever there are more then 3 people in a line, we get a "dip" below our 80% effective mark. Even 5 minutes makes a difference when it comes between hour and half hours.
Our store is also small. 4 Registers total. We have 2 to 3 bodies to help on a truck day usually. When we actually have an FES - they make sure that we open registers when that 3rd person walks up NO MATTER WHAT. One item? 5 items? If they are that 3rd person... you grab another body and shove them on a register. Most of the time we end up bagger-less, if we have 12 customers waiting to be checked out (3 per register), and we just go with it, for if you are maxed out - It is more of a positive knowing that you have reacted.
Quevision counts the bodies, and though it is accurate most of the time, it doesn't update as fast as the amount of customers that rush to the front to check out. Good luck. - District 3
Actually, you're out of compliance once you have 3 ppl in line, not after you go OVER 3 ppl. That's why it's called "1+1"
And the score comes from how much of the time you are in compliance. Hypothetical examples:
1) say you have 4 lanes open. 3 are in queue the whole 30 min, 1 is out of queue the whole 30 min. Your score for that 30 min would be a 75%
2) say you have 5 lanes open. 4 in queue the whole 30 min, 1 in queue half the time. Your score for that 30 min is a 90%
Green half hours are those with scores >80% and red half hours (dips) are any <80%
Also, Milk, small orders putting you out of queue might not hurt you that much. Quevision gives you 15 seconds before it records you as out of queue.
How can you not know what green half hours are? I didn't know what they were for the longest time either but i would think on the FE they'd be babbling about that all the time. :P
How can you not know what green half hours are? I didn't know what they were for the longest time either but i would think on the FE they'd be babbling about that all the time. :P
To be fair, most of the ppl on my FE don't understand them either, but I have ~75 ppl in my dept alone, in one of my division's busiest stores, all while being mandated by store mgmt to run the floor 40 hrs every week, which leaves no time to worry about coaching and discipline (which is why key retailing only requires 20 hrs per week on the floor.) Basically, I don't have time to educate anyone who doesn't absolutely have to know.
I am not positive on Green Half hours, (for I don't know the textbook reference to explain it), but they come with "the dips" that comes with Quevision. Whenever there are more then 3 people in a line, we get a "dip" below our 80% effective mark. Even 5 minutes makes a difference when it comes between hour and half hours.
Our store is also small. 4 Registers total. We have 2 to 3 bodies to help on a truck day usually. When we actually have an FES - they make sure that we open registers when that 3rd person walks up NO MATTER WHAT. One item? 5 items? If they are that 3rd person... you grab another body and shove them on a register. Most of the time we end up bagger-less, if we have 12 customers waiting to be checked out (3 per register), and we just go with it, for if you are maxed out - It is more of a positive knowing that you have reacted.
Quevision counts the bodies, and though it is accurate most of the time, it doesn't update as fast as the amount of customers that rush to the front to check out. Good luck. - District 3
Actually, you're out of compliance once you have 3 ppl in line, not after you go OVER 3 ppl. That's why it's called "1+1"
And the score comes from how much of the time you are in compliance. Hypothetical examples:
1) say you have 4 lanes open. 3 are in queue the whole 30 min, 1 is out of queue the whole 30 min. Your score for that 30 min would be a 75%
2) say you have 5 lanes open. 4 in queue the whole 30 min, 1 in queue half the time. Your score for that 30 min is a 90%
Green half hours are those with scores >80% and red half hours (dips) are any <80%
Also, Milk, small orders putting you out of queue might not hurt you that much. Quevision gives you 15 seconds before it records you as out of queue.
God damn, I have seen college calculus classes that are easier to follow. I've watched programs on PBS that had less confusing plots. This is one of the many reasons I hate, hate that stupid Que-Vision.
How can you not know what green half hours are? I didn't know what they were for the longest time either but i would think on the FE they'd be babbling about that all the time. :P
To be fair, most of the ppl on my FE don't understand them either, but I have ~75 ppl in my dept alone, in one of my division's busiest stores, all while being mandated by store mgmt to run the floor 40 hrs every week, which leaves no time to worry about coaching and discipline (which is why key retailing only requires 20 hrs per week on the floor.) Basically, I don't have time to educate anyone who doesn't absolutely have to know.
Welcome. To. Kroger. I have had to learn so much on my own in the six months I have been working Front End as a courtesy clerk. It's like they said "Here ya go, pal, hope you know how to swim!" and pushed me off of the boat. "Oh and by the way watch out for all the sharks and jellyfish!"
Welcome. To. Kroger. I have had to learn so much on my own in the six months I have been working Front End as a courtesy clerk. It's like they said "Here ya go, pal, hope you know how to swim!" and pushed me off of the boat. "Oh and by the way watch out for all the sharks and jellyfish!"
And that's why I take a moment with every new hire or transfer to tell them to come to me or any FES if they have any questions. I need them learning things the right way because we all know how much time can be lost fixing mistakes, and sometimes they can't be fixed.
I am not positive on Green Half hours, (for I don't know the textbook reference to explain it), but they come with "the dips" that comes with Quevision. Whenever there are more then 3 people in a line, we get a "dip" below our 80% effective mark. Even 5 minutes makes a difference when it comes between hour and half hours.
Our store is also small. 4 Registers total. We have 2 to 3 bodies to help on a truck day usually. When we actually have an FES - they make sure that we open registers when that 3rd person walks up NO MATTER WHAT. One item? 5 items? If they are that 3rd person... you grab another body and shove them on a register. Most of the time we end up bagger-less, if we have 12 customers waiting to be checked out (3 per register), and we just go with it, for if you are maxed out - It is more of a positive knowing that you have reacted.
Quevision counts the bodies, and though it is accurate most of the time, it doesn't update as fast as the amount of customers that rush to the front to check out. Good luck. - District 3
Actually, you're out of compliance once you have 3 ppl in line, not after you go OVER 3 ppl. That's why it's called "1+1"
And the score comes from how much of the time you are in compliance. Hypothetical examples:
1) say you have 4 lanes open. 3 are in queue the whole 30 min, 1 is out of queue the whole 30 min. Your score for that 30 min would be a 75%
2) say you have 5 lanes open. 4 in queue the whole 30 min, 1 in queue half the time. Your score for that 30 min is a 90%
Green half hours are those with scores >80% and red half hours (dips) are any <80%
Also, Milk, small orders putting you out of queue might not hurt you that much. Quevision gives you 15 seconds before it records you as out of queue.
God damn, I have seen college calculus classes that are easier to follow. I've watched programs on PBS that had less confusing plots. This is one of the many reasons I hate, hate that stupid Que-Vision.
Whoever invented Que-Vision should have sold it to Walmart or even Target centuries before coming to Kroger.
I am not positive on Green Half hours, (for I don't know the textbook reference to explain it), but they come with "the dips" that comes with Quevision. Whenever there are more then 3 people in a line, we get a "dip" below our 80% effective mark. Even 5 minutes makes a difference when it comes between hour and half hours.
Our store is also small. 4 Registers total. We have 2 to 3 bodies to help on a truck day usually. When we actually have an FES - they make sure that we open registers when that 3rd person walks up NO MATTER WHAT. One item? 5 items? If they are that 3rd person... you grab another body and shove them on a register. Most of the time we end up bagger-less, if we have 12 customers waiting to be checked out (3 per register), and we just go with it, for if you are maxed out - It is more of a positive knowing that you have reacted.
Quevision counts the bodies, and though it is accurate most of the time, it doesn't update as fast as the amount of customers that rush to the front to check out. Good luck. - District 3
Actually, you're out of compliance once you have 3 ppl in line, not after you go OVER 3 ppl. That's why it's called "1+1"
And the score comes from how much of the time you are in compliance. Hypothetical examples:
1) say you have 4 lanes open. 3 are in queue the whole 30 min, 1 is out of queue the whole 30 min. Your score for that 30 min would be a 75%
2) say you have 5 lanes open. 4 in queue the whole 30 min, 1 in queue half the time. Your score for that 30 min is a 90%
Green half hours are those with scores >80% and red half hours (dips) are any <80%
Also, Milk, small orders putting you out of queue might not hurt you that much. Quevision gives you 15 seconds before it records you as out of queue.
God damn, I have seen college calculus classes that are easier to follow. I've watched programs on PBS that had less confusing plots. This is one of the many reasons I hate, hate that stupid Que-Vision.
Whoever invented Que-Vision should have sold it to Walmart or even Target centuries before coming to Kroger.
They tried. They were told to go elsewhere. Kroger was the only one who bought into the stupid idea.
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Would you like fries with th... I mean, your milk in a bag?
