Taken when I had a long-assed shift at night and had to clear the parking lot. Since I ended up clocking out past 11 p.m., this photographic opportunity was available. Proof that it CAN happen. It just doesn't happen until the last cashier has gone home at 11 p.m.
I've never worked front end. I still have no idea what that means.
Lanes open: obvious; current # of lanes open that took customers recently
Action now: # checklanes needed 15 min from now; based upon models and predictions using the heat sensor data
30 min: # checklanes needed in 30 min; based upon historical data from last 10 (iirc) weeks' traffic patterns
-- Edited by techelite on Monday 1st of September 2014 12:39:06 AM
I've never worked front end. I still have no idea what that means.
Lanes open: obvious; current # of lanes open that took customers recently
Action now: # checklanes needed 15 min from now; based upon models and predictions using the heat sensor data
30 min: # checklanes needed in 30 min; based upon historical data from last 10 (iirc) weeks' traffic patterns
-- Edited by techelite on Monday 1st of September 2014 12:39:06 AM
And all of it, especially the last two, complete b-u-l-l-s-h-i-t.
While I agree with your sentiment, I will say that the system works, but not as universally or as accurately as Kroger corporate thinks. They give us a system (elms+eschedule+quevision) that essentially is supposed to be predicting the future, and then want to blame the employees when that isn't accurate and customers have to wait. They should be only putting as much emphasis on 1+1 as they do on things like express lane gap or money services revenue.
I've never worked front end. I still have no idea what that means.
Lanes open: obvious; current # of lanes open that took customers recently
Action now: # checklanes needed 15 min from now; based upon models and predictions using the heat sensor data
30 min: # checklanes needed in 30 min; based upon historical data from last 10 (iirc) weeks' traffic patterns
-- Edited by techelite on Monday 1st of September 2014 12:39:06 AM
And all of it, especially the last two, complete b-u-l-l-s-h-i-t.
While I agree with your sentiment, I will say that the system works, but not as universally or as accurately as Kroger corporate thinks. They give us a system (elms+eschedule+quevision) that essentially is supposed to be predicting the future, and then want to blame the employees when that isn't accurate and customers have to wait. They should be only putting as much emphasis on 1+1 as they do on things like express lane gap or money services revenue.
This is a company that believes 1 + 1 = 3. No mathematics professor with a Masters Degree would ever make them change their minds. We are living in the retail world version of Dilbert.
