We all know how we're supposed to be customer focused, and get that almighty OSAT score up, and all that...
BUT
Is it just me, or doesn't it just chaffe your arse when a customer just walks up and starts asking for the location of something? No "Hi there" or "Excuse me, sir (or ma'am)" or even a "Hey there, retail dickhead"
They just mosey up and vomit out their question. I mean, if I see you and we make eye conatct, and I see that you're lost or confused... that's cool, but if I'm working on something and some douche decides to fart out a question at me out of nowhere... Screw you, dude. I'll send you to the other side of the store out of spite.
If you're nice... I'll walk you to the product, I promise.
I love the people who are obviously secret shoppers. They ask a million questions about one product and expect you to know everything. What's this taste like? How many calories are in this? When was this made? If I sacrifice a chicken for Cthulhu, shove this angel food up its ass, bake it for twenty minutes at 400 degrees F, then bury it under the full moon in the ashes of my ancestors, will I be able to fly?
I was off the clock when some random person came up to me an said "pigs feet." I shrugged and said "Belong on a pig." I wasn't even in uniform whatsoever so they could do a damn thing.
Just keep it simple on this holiday weekend - we're sold out. End of conversation. Saves you time and the customer time. Then you can get back to doing what you love most.
Omg! I hate that! I remember asking a customer "how are you" and the b____ kept yelling at me her phone number ....
How about the rude customers who talk on their cell phones. I had one customer, I was on express, she put her groceries on the conveyor belt, i greeted her but she ignored me because she was too busy yapping on her phone. I was like whatever then. Scanned her groceries told her the total and she proceeded to look for her cash. So I came around and put her groceries in her buggy. The b___ had a casing of water on the bottom of her buggy and I told her about it. She yelled at me claiming she told me she had water. In reality she did not she was too busy on her phone. So she got pissed because I had to add the water. Totaled her out again, she handed me her a 100 dollar bill. I got her change out and counted it out to her, gave her money. Told her to have a nice day. She comes back and say I didnt give her correct change. Started calling me stupid and kinds of stuff. I told her I did , I even counted it out to her. She had cash in both hands and probably mixed them up. OR she was probably trying to scam me. We have customers scamming all the time.
we had a customer who was so busy on her cell phone she couldn't hear three people yelling at her she could move to an empty checkout. she moved and she was again so occupied with her phone she dropped a 2 liter and it burst open, sprayed everywhere.
did she care? no. did she apologize? no. she just wanted another bottle and kept right on talking on her phone like it was our fault.
Oh boy. Pet peeves. I have so many, especially while working at self-checkout.
Me: "Hi, how are you today?" Customer: *Silence* Me: "If you need any help, let me know." Customer: *Silence* A few minutes go by. Customer: "Your stupid machine won't take my money. I guess I don't have to pay." Me: "You have to click the pay now button." Customer: *Flails arms about* "Where is it? I don't know how to use these!" Me: "It's that big green button in the middle of the screen that says pay now." Customer: "Oh. Well now what?" Me: "You need to click the card button on the screen so that it knows you're paying by card." Customer: "But I already slid my card!" Me: "I know. But you need to click the button so it knows how you're paying." Customer: *Digs through their purse and gets their card out again, and then finally clicks the button, and acts shocked when the transaction is ended and that they didn't have to slide their card again* Me: "See? That was easy, and now you know for next time." Customer: "I'm never going through self-checkout again. This was ridiculous."
And of course, all the customers who go through self checkout with a few items in a big cart, finish, then walk off, leaving their cart in the middle of the area in the way of everyone. And that happens SO often. I wind up having to spend at least 1/5th of my time moving carts out of the way that customers just leave right in the way everywhere, despite the fact that self-checkout is only a few steps away from where the carts go back.
And then in the mornings or late at night when all that's open is self-checkout. Me: "Hi, how are you?" Customer: *Looks at me real quick, sees I'm standing at self-checkout, then immediately looks away and pretends I don't exist, and slowly walks down the front end, seeing that no registers are open, but acting as if someone is magically going to appear out of no where, until they finally walk back, give me a rude look, and shout.* "You guys don't have any registers open?!" Me: "I can help you out." Customer: "Oh, which register?" Me: "Right here at self-checkout." Customer: "No. I hate self-checkout." Me: "I can do it for you." Customer: *Sighs and walks back over to the self-checkout area* Me: *Gets ready to start scanning their order for them.* Customer: "No. I know how to do this. I was just hoping there was a register open." Me: "If you don't want to do it yourself, I can do it for you." Customer: "No. I wanted a cashier, but apparently you guys don't hire cashiers anymore." Me: "I am a cashier, and I can help you out if you'd like." Customer: "No. Forget it. I'll do it myself." The customer finishes scanning their order and pays, no hassle happens. Customer: "I just can't believe you guys don't have any registers. It's insulting that I have to do this myself. I'll know not to come back here anymore." Me: "... I told you I could have done it for you, but you said no."
Turd Ferguson wrote:Is it just me, or doesn't it just chaffe your arse when a customer just walks up and starts asking for the location of something? No "Hi there" or "Excuse me, sir (or ma'am)" or even a "Hey there, retail dickhead"
They just mosey up and vomit out their question....
Yes, and when they don't get an answer in 3 seconds, they're madder than hell and if you ask them to wait while you call that department, they'll wander off to the next blue-shirted slave and ask again. A coworker from another isle will come ask you that same good ole question again before you even get off the phone.
To them we are each a database of information on every product sold in every department of the store. We carry everything manufactured in the universe, and if we can't find it immediately, there's something wrong with us.
Turd Ferguson wrote:Is it just me, or doesn't it just chaffe your arse when a customer just walks up and starts asking for the location of something? No "Hi there" or "Excuse me, sir (or ma'am)" or even a "Hey there, retail dickhead"
They just mosey up and vomit out their question....
Yes, and when they don't get an answer in 3 seconds, they're madder than hell and if you ask them to wait while you call that department, they'll wander off to the next blue-shirted slave and ask again. A coworker from another isle will come ask you that same good ole question again before you even get off the phone.
To them we are each a database of information on every product sold in every department of the store. We carry everything manufactured in the universe, and if we can't find it immediately, there's something wrong with us.
Man, people are the worst.
this job has taught me to hate on levels that I didn't think were possible for humans. i usually try to ignore the feelings of frustration and anger, especially when on parking lot duty, but god damn is it difficult sometimes.
It happens all the time in the deli. You greet your next customer with "Hello, how are you today?" and they respond "2 pounds of ham chipped." Or, what drives me nuts, when you're not ready for them (either because you're with another customer or finishing putting some meat away) and they just start telling you their order out of nowhere.
Then there are the people who you ask "hi, can I help you?" and you know they heard you, because they briefly make eye contact when you say it...but then they walk off without saying a word because they were just browsing. How about "no thanks" or "I'm just looking"? Nah. If they don't want your service you might as well not exist.
My dad does something that probably annoys the hell out of cashiers.
They'll be like "Hi, how are you today?" And he'll be like "Hello" back.
They asked how you were. That's a question.
Annoys me every time if i'm with him and i'm not even the one on the clock.
It's a bit more awkward when someone actually tells me how they are doing.
"Hi, how are you today."
"Well, not so good. My hemorrhoids are acting up, I have some kind of weird rash on my genitals, and my wife is leaving me for my brother."
What do you SAY to that? A lot of cashiers are good at making sympathetic noises, like some sort of discount therapist, but not me. Ask me where the canned beans are, that I can help you with. And thank God for the disinfectant.
I remember one guy yelling something while i was stocking. So me and another employee look around cause we sure have no idea "what" or "who" he wants. Turns out A-hole wanted some Big-k sodas but we didnt have enough of the flavor he wanted. So the guy mutters off and leaves.
The ones on their pbone drive me bonkers. At the Deli. And we are supposed to stand their and wait
I don't do deli counter much, but I ignore them til they are ready to have a conversation.
Stop ignoring them! Those same *******s get into their car in the parking lot. And when those of us are pushing carts back to the store, guess what, those idiots are back on their phones AND DRIVING again. I've had more near misses than I can count from these jerks.
Cell phone talkers are one of my biggest cashier pet peeves. Makes me want to take my phone out and give them a taste of their own medicine. Then there's the ones that can't wait for you to finish with your last customer before spewing out their phone number for their Kroger card. "Oh, I'm sorry. I thought you were done." meanwhile, the register isn't even cleared yet cause the customer is too good to bag their crap. Oh and there's the ones that have their kids with them that want to help and won't take no for an answer.
The ones on their pbone drive me bonkers. At the Deli. And we are supposed to stand their and wait
I don't do deli counter much, but I ignore them til they are ready to have a conversation.
Stop ignoring them! Those same *******s get into their car in the parking lot. And when those of us are pushing carts back to the store, guess what, those idiots are back on their phones AND DRIVING again. I've had more near misses than I can count from these jerks.
I'm not sure I understand.
My action or inaction has nothing to do with how they behave when driving in the parking lot, but you illustrate a good point that these people are just self absorbed douchebags wherever they are.
I never say "how are you?" to anyone. It's an insulting, impersonal question that is rarely if ever answered honestly, and even if so, the person doesn't care. I simply say "Good _____," which rarely provokes the "HAY" response. A customer said HAY to me once, and I was having a really s***** day, so I said, "My soul longs for reason." The customer had absolutely nothing to say.
