So me and one other employee are at the money service counter. I was doing western union and she was helping a customer on the phone. My CSC was red vesting. He called and said I need you to open. I said ok. I look the other girl is still helping a customer on the phone. I'm smack dab in the middle of the western union transaction. She got off the phone and I said we need another open so she goes down and opens. And hour later he calls and asked if we got Any dips. I checked and it said one was at noon. I told him that. He said that's when I asked you to open. I said we were both in the middle of helping customers. He said you are supposed to stop in the middle of your transaction and tell he customer someone will be with them. Seriously??? Why couldnt he open for 2 minutes till one of us got done?? am I wrong? Are we supposed to have other employees run on our numbers?? am I in the wrong???
So your manager is telling you to lie? That's pretty low even for Kroger standards. Next time he asks you to open, tell him, "Someone will be there to open in a minute."
The right thing to do is to finish then do it... or he could have called for help, but if you are busy he should have opened. it's not your fault you were busy.
__________________
Would you like fries with th... I mean, your milk in a bag?
I agree with other replies, at the desk if both of you are in the middle of assisting customers, you finish assisting the customers before going out to the floor to open a register. Next time, when the CSC calls and asks one of you to open say you are both in the middle of a transaction and one of you will be up as soon as you are done. If the rush was that bad, the CSC should have taken a few customers at a register or called for backup (sorry to those of you whose work is interrupted by calls to the front end for running registers). He probably just didn't want to accept responsibility for not addressing the rush properly, thus receiving a dip, and tried to make you feel bad.
That guy is nuts. You don't stop in the middle of helping one customer to go help another. If I had been one of those customers and was left just standing there, I would have gone straight to the manager. You wouldn't have gotten in trouble, but the CSC sure would have
One of our co-managers told me to stop ringing up my customer and go take the customers that were backed up in line to other registers. Seriously? I'll be right back miss, I've got other customers that are behind you in line that are much more important than you. She also told me before I ever sign on a register to make sure it's counted by two people or I'm responsible for the shortage on it. Ok. I jump on 2 or 3 different registers a day sometimes when I'm surge help. Let me get that counted first, k?
I really don't know where they get these unrealistic ideas from.
I doubt you can bounce out of a western union quick, but sometimes ya gotta give em what they want. Let the customer squawk at him. A lot of front end managers just wont cashier.
Whoever was on the phone with a customer could've put the call on park. You were doing western union, you can't just abandon that. Asking you to do so is crap. That isn't to say I haven't been in a position where there's two of us at the desk, even with physical customers in front of us, and someone is bitching at us to open.
They care more about the registers scored by quevision than the service desk which can have an endlessly long wait time.
I've tried to express to management the complaints of various customers that I spend too much time bagging or checking on a lane and am constantly telling service desk customers I'll be right with them. Of course I'll then piss off the checklane grocery customers because I'll have to tell them I'm closed, I need to go to the desk to help these other customers. It's a no win situation.
Whoever was on the phone with a customer could've put the call on park. You were doing western union, you can't just abandon that. Asking you to do so is crap. That isn't to say I haven't been in a position where there's two of us at the desk, even with physical customers in front of us, and someone is bitching at us to open.
They care more about the registers scored by quevision than the service desk which can have an endlessly long wait time.
I've tried to express to management the complaints of various customers that I spend too much time bagging or checking on a lane and am constantly telling service desk customers I'll be right with them. Of course I'll then piss off the checklane grocery customers because I'll have to tell them I'm closed, I need to go to the desk to help these other customers. It's a no win situation.
Kroger doesn't expect you to win. Only to do your job. And then to do the job of others. Remember your Kroger math : 1 + 1 = 3.
Front End courtesy clerk, I do gobacks, price checks, etc. Yesterday, I had a customer that I was bagging for. The cashier in the next lane over, her customer had some eggs that were found broken. I had to go replace them. Which meant stop bagging immediately and go get the new eggs. When I returned, the same customer was still there -- with groceries still being bagged by her and the cashier. I apologized to the customer. Telling her, "There wasn't anything that I could do. They expect us to do do multiple jobs here, and if I had said anything, they would have gotten mad with me." She said it was okay but I wanted her to make sure she knew why her bagger suddenly disappeared. She saw it, of course, but I wanted her to know the reason.
Kroger doesn't expect you to win. Only to do your job. And then to do the job of others. Remember your Kroger math : 1 + 1 = 3.
Front End courtesy clerk, I do gobacks, price checks, etc. Yesterday, I had a customer that I was bagging for. The cashier in the next lane over, her customer had some eggs that were found broken. I had to go replace them. Which meant stop bagging immediately and go get the new eggs. When I returned, the same customer was still there -- with groceries still being bagged by her and the cashier. I apologized to the customer. Telling her, "There wasn't anything that I could do. They expect us to do do multiple jobs here, and if I had said anything, they would have gotten mad with me." She said it was okay but I wanted her to make sure she knew why her bagger suddenly disappeared. She saw it, of course, but I wanted her to know the reason.
I understand where you're coming from but why tell that to a customer? It's unprofessional. Just apologize to the customer and let them know that you'll have their items bagged and ready to go shortly.
Kroger doesn't expect you to win. Only to do your job. And then to do the job of others. Remember your Kroger math : 1 + 1 = 3.
Front End courtesy clerk, I do gobacks, price checks, etc. Yesterday, I had a customer that I was bagging for. The cashier in the next lane over, her customer had some eggs that were found broken. I had to go replace them. Which meant stop bagging immediately and go get the new eggs. When I returned, the same customer was still there -- with groceries still being bagged by her and the cashier. I apologized to the customer. Telling her, "There wasn't anything that I could do. They expect us to do do multiple jobs here, and if I had said anything, they would have gotten mad with me." She said it was okay but I wanted her to make sure she knew why her bagger suddenly disappeared. She saw it, of course, but I wanted her to know the reason.
I understand where you're coming from but why tell that to a customer? It's unprofessional. Just apologize to the customer and let them know that you'll have their items bagged and ready to go shortly.
Yeah, customers don't want to know any of Kroger's dirty secrets. They just want to go home and see their families.
To be fair, if he hadn't explained it, she could have went to the survey and been all like "FES is such a horrible bagger, he walked away while in the middle of bagging my groceries so he could go talk to his friends" or some stupid lie like that.
To be fair, if he hadn't explained it, she could have went to the survey and been all like "FES is such a horrible bagger, he walked away while in the middle of bagging my groceries so he could go talk to his friends" or some stupid lie like that.
haha sounds like a mystery shop comment.
I guess they don't want us to win. Although we're supposed to be winning customers and winning in each store haha.
Lately I was thinking the three As could apply to associates if management wanted to create a better atmosphere. We have names, acknowledge us. Thank you is not beneath you, show even token appreciation please.
Assist us with problems that rise to your level like violent & threatening customers, $100 returns with no receipts, thieves and scam artists, etc. rather than ignoring when we ask you to call or waving us off saying "I have a store to run" is not too much to ask. And holy **** if you edit the schedule make sure you didn't leave huge gaps.
