Probably a horrible question and I know this is not a help center, but I had cashier live training today and almost got myself fired before I even started.
Long story short, my Cashier I instructor never went over it and my Cashier II instructor thought we had already covered it, and during Senior Day today a little old lady decided to tell me to make sure she needed cashback when i was already processing the check. At this point I was like three deep during rush, so I wasn't paying attention to the difference on the check and the till screen (yeah I know stupid move but I was frazzled). And since of course she wasn't leaving without her money I had to have our supervisor come and fix everything for me.
Only when trying to explain it he kinda glossed over everything without going into detail, and I have no idea what to do if I run into this problem again. Since knowing my luck I will.
Does anyone know how I'm supposed to do it? My last job never did checks like that, so I didn't even know what to think about it (not to mention I forgot to put all the information on the two checks I received since they were back to back, and I was on internal breakdown at that point).
Just give the customer their cash back they want and leave a note for the morning Accounting person. The checks will be over and the cash will be short when they count the till the next morning, so it all evens out.
__________________
My posts on this site are mine and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores.
Yeah. I'm definitely confused myself, and even more so when it happened.
Basically what it is from what i can figure is that customers are able to ask for money back on checks. Which I didn't know from my two days of "training", and so I didn't know how to process it at the time. And the supervisor from the training center figured that we had been taught it (which the people in my class hadn't), so they just tried to explain it to me as they were doing it but it didn't make any sense.
Like the customer filled out the check and I typed in the amount on the check and I didn't get the option to give them cash back and I didn't know to until they asked. So basically I was thrown onto a register not told how to do things apparently, not told how to open the till outside of a "finished" transaction, or even how to do something simply like override the lanehawk thing. I had to learn what I didn't know on the floor, and some of what I was told just didn't click in my head.
So I was wondering if anyone knew how to do cashback on a (filled out) check. Since I really don't want to run into this again, and not know what to do.
They can only do 25$ over on cash back for a check. (At least in my area?)
so if their total was 37$ the highest amount they can get is 62$
you just type in "6200" (62$) then check, then handle it like a normal check in the printer. The register should open for you to give cashback and it will tell you how much to give back.
By the way you can open the register (when not in the middle of a purchase) by pressing no sale + enter
Always call a supervisor over. Sure, you can write notes for them all you want, but if they say that they "didn't see a note" and your till is short, you'll be in some deep ****.
If it's that busy, have someone from management or your FES to call your register and explain what you'll be doing. NEVER ever just do that kind of stuff on your own unless you want them breathing down your neck later. I'm sure you'd rather keep two people waiting than being accused of theft.
Regarding cash backs via checks, you may have accidentally entered the total amount instead of what was on the check.
Say the total is $50.00. If they write a check for $100.00, enter it as $100.00. It's not going to explicitly tell you to give them cash back, instead it'll be under what their "change" is going to be.
When the till opens so you can put the check in, give them their "change".
Now let's say that you entered $50.00 even though they wrote $100.00.
At this point, I highly suggest being on the phone with the FES (or assistant), and tell them that you'll be fixing the error by giving them their proper change in cash. Leave a note in the till as well, folded with the check in question.
This is because the cash in the till, as far as I'm aware, is counted separately from the checks/cards/etc. If you're short, then you'll fall under suspicion while they comb through other payment methods.
Yeah. I'm definitely confused myself, and even more so when it happened.
Basically what it is from what i can figure is that customers are able to ask for money back on checks. Which I didn't know from my two days of "training", and so I didn't know how to process it at the time. And the supervisor from the training center figured that we had been taught it (which the people in my class hadn't), so they just tried to explain it to me as they were doing it but it didn't make any sense.
Like the customer filled out the check and I typed in the amount on the check and I didn't get the option to give them cash back and I didn't know to until they asked. So basically I was thrown onto a register not told how to do things apparently, not told how to open the till outside of a "finished" transaction, or even how to do something simply like override the lanehawk thing. I had to learn what I didn't know on the floor, and some of what I was told just didn't click in my head.
So I was wondering if anyone knew how to do cashback on a (filled out) check. Since I really don't want to run into this again, and not know what to do.
Welcome to Kroger. I wouldn't let one incident cloud your judgment, but if you are on this forum, you can find plenty of similar instances of training not exactly training people. Whatever you do, try not to scream when they tell you that you should have "watched the video(s)".
Just give the customer their cash back they want and leave a note for the morning Accounting person. The checks will be over and the cash will be short when they count the till the next morning, so it all evens out.
No, I have to disagree with this advice. Tendering the check through the register isn't done to move the money from the customer's account; that is done after the checks are taken to the bank by the armored courier. Tendering through the register runs the account against several databases that track history, both short and long term, and searches for returned checks with multiple retailers. Simply tendering the check without cash back and handing the requested change to the customer bypasses a system that is in place for a very good reason.
NutritionWhore wrote:
This is because the cash in the till, as far as I'm aware, is counted separately from the checks/cards/etc. If you're short, then you'll fall under suspicion while they comb through other payment methods.
While they are counted separately, they give the till a total over/short for the day, which is what is primarily looked at.
When my customers write a check I always ask them if they need any cash back, then repeat the amount as I'm keying it in. Then there are those times when they say no and when you hand them their receipt they ask where there cash is. They change their minds and don't tell you for some reason. I just write a note to go with the check, but I've been working there three years.You are new so call a floor supervisor over.
Cash back limits are generally $25 but some accounts have higher limits and that group is growing.
Our cashbacks where I worked are tiered. I was never told of the specific numbers, but it generally goes like this:
1st time writing a check: $0
2nd - 3rd/4th: $10-25
5th+: $50 (max)
Ah, well here, we have 2 classes for new checks with a $0 limit, a regular class with a normally $25 limit, and a VIP class with various higher limits.
