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Post Info TOPIC: What is your front-end candy standard?


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What is your front-end candy standard?
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Really have two questions. What is the standard at your store for candy replenishment on the check stands?  and who is supposed to be responsible for it the most? .        In my store, it is apparently the overnight sco clerk's duty to do it. I recently got moved to overnight SCO, and most of the time I come in with the registers packed with customers and don't see a break in the customers until about 1 a.m. and every time that I step away to try and get the candy and put it out, that damn handheld is squawking at me that a customer needs help. Sometimes I don't even get to get away from SCO until shift is nearly over and I end up with store manager, drug/GM head and her staff griping at me that it isn't done or not done right when it was screwed up before I ever got to it. Then there's the problem of lack of product and over abundance of another. And apparently, holes on the shelf has to be filled with whatever is handy, even though it isn't the product that is supposed to be there. I just cannot bring myself to stock the candy that way, or anything else in the store for that matter. If there's no product to fill the hole, I leave it empty. It is apparent to me that whoever orders the candy doesn't know how to do it correctly. How hard is it to order enough snicker bars and M&M's to replace the empties and have spare to replenish when they get low?

 

 

 

 

 

 



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GM is responsible for ordering it and keeping it conditioned. As for stocking? That's always been a bone of contention at my store. Some days the GM clerks feel like stocking it and other days the baggers will stock it. Usually midnight SCO cashiers are too busy dusting random ****.



-- Edited by Lord_Uboat on Monday 22nd of September 2014 10:28:52 PM

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Anonymous

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It varies.  Front end actually gets hours to do the candy but in my store drug gm usually takes care of it.  When I was hired it was the cashier's responsibility to fill the holes.  I've also seen it on the overnight cashier's duty list.  



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"It is apparent to me that whoever orders the candy doesn't know how to do it correctly. How hard is it to order enough snicker bars and M&M's to replace the empties and have spare to replenish when they get low?"

It's harder than you think.  The balance on hand is always messed up on gum and candy.  Imagine how many hours it'd take if you were to go through and count every piece of candy and gum and correct it.  They often just estimate and actually the person doing the primetime scan should scan for holes up front too but that often doesn't happen. 

Your store has shopping patterns and a checklane sequence self-checkout candy probably gets hit hard, as does express but there are lanes that don't get much traffic and you can move candy from those but don't just leave them empty and create a hole. 



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Anonymous

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At my store, it's the responsibility of the drug/gm department to keep the candy in the checklanes filled.  I frequently see one or more of them doing it when I get there in the morning.  When I was a checker,  I remember filling the candy if there was nothing else to do, but it was never a requirement.



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My manager is anal about the candy. That is the first question out of his mouth if he sees me in the mornings before I leave. It is my understanding that the candy is Drug/GM at my store too, but my manager has threatened to put me back to days if I don't get the candy done. But the problem is, he doesn't have anyone that is willing or able to do overnight. and the one other overnight SCO attendant he has doesn't do it at all

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Check stand candy belongs to drug gm. I work in drug gm and I can tell you that sometimes it can be difficult to order check stand candy because a lot of it gets distributed whether it's in a shipper or pallet, a lot of the times they send multiples of the same shipper. Most store managers won't allow candy shippers upfront or anywhere else in the store because it makes the store look cluttered. Most of the time it isn't nessicary to order candy because of this distribution. The hard part is finding the time to work it. Although check stand candy is a big seller, drug gm has a lot of other products that have to be put out as well. Plus it's difficult to work check stand candy from truck and shippers and backstock with the customers in the way. If it were up to me I would make it be the front ends responsibility to work check stand candy. The are up there with it anyway and have more free time than a drug gm clerk does. Either the front end opener or closer would have the most free time to get it filled. It's really frustrating to see 10 cashiers or baggers upfront standing around waiting for customers while I'm filling the candy and no one asks to help because I garentee you I have a hundred other things I need to do than watch the front end clerk watch me doing something they could be doing. For my store we only get a chance to maybe run it once a week and for as much as we sell or have the potential to sell, once a week isn't enough. If the front end was made to help with the candy it would increase sales, give drug gm more time to focus on other things, keep candy replenished, and keep front end clerks busy on there free periods.

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kj61069 wrote:

Check stand candy belongs to drug gm. I work in drug gm and I can tell you that sometimes it can be difficult to order check stand candy because a lot of it gets distributed whether it's in a shipper or pallet, a lot of the times they send multiples of the same shipper. Most store managers won't allow candy shippers upfront or anywhere else in the store because it makes the store look cluttered. Most of the time it isn't nessicary to order candy because of this distribution. The hard part is finding the time to work it. Although check stand candy is a big seller, drug gm has a lot of other products that have to be put out as well. Plus it's difficult to work check stand candy from truck and shippers and backstock with the customers in the way. If it were up to me I would make it be the front ends responsibility to work check stand candy. The are up there with it anyway and have more free time than a drug gm clerk does. Either the front end opener or closer would have the most free time to get it filled. It's really frustrating to see 10 cashiers or baggers upfront standing around waiting for customers while I'm filling the candy and no one asks to help because I garentee you I have a hundred other things I need to do than watch the front end clerk watch me doing something they could be doing. For my store we only get a chance to maybe run it once a week and for as much as we sell or have the potential to sell, once a week isn't enough. If the front end was made to help with the candy it would increase sales, give drug gm more time to focus on other things, keep candy replenished, and keep front end clerks busy on there free periods.


And in some stores, the front end is responsible for checklane candy. But here's the catch: in a store set up that way, front end gets the hours to do so. So feel free to try and fix it in your store, but be ready to lose those hours.

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techelite wrote:
kj61069 wrote:

Check stand candy belongs to drug gm. I work in drug gm and I can tell you that sometimes it can be difficult to order check stand candy because a lot of it gets distributed whether it's in a shipper or pallet, a lot of the times they send multiples of the same shipper. Most store managers won't allow candy shippers upfront or anywhere else in the store because it makes the store look cluttered. Most of the time it isn't nessicary to order candy because of this distribution. The hard part is finding the time to work it. Although check stand candy is a big seller, drug gm has a lot of other products that have to be put out as well. Plus it's difficult to work check stand candy from truck and shippers and backstock with the customers in the way. If it were up to me I would make it be the front ends responsibility to work check stand candy. The are up there with it anyway and have more free time than a drug gm clerk does. Either the front end opener or closer would have the most free time to get it filled. It's really frustrating to see 10 cashiers or baggers upfront standing around waiting for customers while I'm filling the candy and no one asks to help because I garentee you I have a hundred other things I need to do than watch the front end clerk watch me doing something they could be doing. For my store we only get a chance to maybe run it once a week and for as much as we sell or have the potential to sell, once a week isn't enough. If the front end was made to help with the candy it would increase sales, give drug gm more time to focus on other things, keep candy replenished, and keep front end clerks busy on there free periods.


 

And in some stores, the front end is responsible for checklane candy. But here's the catch: in a store set up that way, front end gets the hours to do so. So feel free to try and fix it in your store, but be ready to lose those hours.


 If checkstand candy was done overnight when all the registers were closed I think that could really solve a lot. Sure you'll have to pay night premium, but that would pay for itself when you can actually order correctly and fill up the OOS on the checklanes.



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Well I am the overnight SCO Attendant/Cashier. It was explained to me that that was my priority task to fix the candy. It was never explained to me the standards that I was being held to or anything. I know it should be neat and straight... But I also know that I am supposed to work the back stock in as well... Problem is, when there are holes due to lack of product, I don't always have the ability to work the holes out since I have nothing to fill them with in the back stock. And shifting that product out of other checklanes to spread it out isn't always an effective measure either since the other lanes are either too thin on that product or have none to spread out, so ends up getting spread too thin anyway to be of any real use in making the stands look full, even if they aren't. Then on the opposite end of the spectrum, we have variety of products that we just have entirely too much of that doesn't move as well, so we have product on the shelf that is already full, yet we have back stock out the ass of it and more comes in on following shipments, like the person is just ordering stuff to order stuff and/or not getting the counts of everything to make the orders properly. And sometimes it is 3 AM before I can even attempt to make a move on straightening anything out.

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