So Sunday morning I'm in the deli minding my own business when the store manager pulled the three of us there off to the side and told us that customer had just complained to him that a male and female employee were arguing loudly over "lumpy mashed potatoes".
Problem is none of us knew what he was talking about. The only female was frying chicken and had several orders since it was Sunday. I set up the steam table and the other guy was making sandwiches. While I did put the potatoes in the steam table, I never discussed them with the others. We simply were working like we always do.
The store manager didn't seem to believe us and said attitudes needed to change. The three of us are confused to as why a customer would lie about that!
The only discussions we had that day were a few friendly jokes at each others expense and me and the other guy on duty and myself discussed football. Just don't get or know what to think about the whole situation!
Unfortunately management WILL ALWAYS side with the customer. NO MATTER WHAT. I do understand though. You can have the entire world as your witness plus the President Of The United States and The Pope/Vatican themselves and the customer is STILL correct and you're wrong regardless. The Company cannot loose out on that extra dollar. Lol
Unfortunately management WILL ALWAYS side with the customer. NO MATTER WHAT. I do understand though. You can have the entire world as your witness plus the President Of The United States and The Pope/Vatican themselves and the customer is STILL correct and you're wrong regardless. The Company cannot loose out on that extra dollar. Lol
Not always. A good manager knows when to back up an employee and when to agree with the customer even if they know the employee is right. The important thing is to get the customer out of the store feeling satisfied and letting the employee know it wasn't their fault.
I work in the bakery department and one time the customer is always wrong is when they try to get us to put a copyrighted image on a cake. This one old man threw a fit when I told him we couldn't print the picture of the national sport team logo he was holding on a cake. "What do you mean it's copyrighted?! I got it off the internet!" He couldn't understand that Kroger can't use a copyrighted image to make money. He went to management and they told him no too. The guy even admitted he was trying to circumvent the law. Speaking of copyrighted images, there are those who think if they make a copy of a copy, it's okay to use. No, no matter how many copies of copies you make, the image is still someone else's creative work. Now here's the really stupid part. If you take a picture of someone holding a copyrighted image or wearing an article of clothing with a copyrighted image on it, then it's okay because the person in the picture and not the copyrighted image is the main subject of the photo.
Unfortunately management WILL ALWAYS side with the customer. NO MATTER WHAT. I do understand though. You can have the entire world as your witness plus the President Of The United States and The Pope/Vatican themselves and the customer is STILL correct and you're wrong regardless. The Company cannot loose out on that extra dollar. Lol
Not always. A good manager knows when to back up an employee and when to agree with the customer even if they know the employee is right. The important thing is to get the customer out of the store feeling satisfied and letting the employee know it wasn't their fault.
I work in the bakery department and one time the customer is always wrong is when they try to get us to put a copyrighted image on a cake. This one old man threw a fit when I told him we couldn't print the picture of the national sport team logo he was holding on a cake. "What do you mean it's copyrighted?! I got it off the internet!" He couldn't understand that Kroger can't use a copyrighted image to make money. He went to management and they told him no too. The guy even admitted he was trying to circumvent the law. Speaking of copyrighted images, there are those who think if they make a copy of a copy, it's okay to use. No, no matter how many copies of copies you make, the image is still someone else's creative work. Now here's the really stupid part. If you take a picture of someone holding a copyrighted image or wearing an article of clothing with a copyrighted image on it, then it's okay because the person in the picture and not the copyrighted image is the main subject of the photo.
A lot of people don't seem to understand this.
I had a lady bring in a book and wanted a page from the book scanned to put on a cake.
Told her, nope, that's a copyrighted book we can't do that. She about had a cow.
Unfortunately management WILL ALWAYS side with the customer. NO MATTER WHAT. I do understand though. You can have the entire world as your witness plus the President Of The United States and The Pope/Vatican themselves and the customer is STILL correct and you're wrong regardless. The Company cannot loose out on that extra dollar. Lol
Not always. A good manager knows when to back up an employee and when to agree with the customer even if they know the employee is right. The important thing is to get the customer out of the store feeling satisfied and letting the employee know it wasn't their fault.
I work in the bakery department and one time the customer is always wrong is when they try to get us to put a copyrighted image on a cake. This one old man threw a fit when I told him we couldn't print the picture of the national sport team logo he was holding on a cake. "What do you mean it's copyrighted?! I got it off the internet!" He couldn't understand that Kroger can't use a copyrighted image to make money. He went to management and they told him no too. The guy even admitted he was trying to circumvent the law. Speaking of copyrighted images, there are those who think if they make a copy of a copy, it's okay to use. No, no matter how many copies of copies you make, the image is still someone else's creative work. Now here's the really stupid part. If you take a picture of someone holding a copyrighted image or wearing an article of clothing with a copyrighted image on it, then it's okay because the person in the picture and not the copyrighted image is the main subject of the photo.
A lot of people don't seem to understand this.
I had a lady bring in a book and wanted a page from the book scanned to put on a cake.
Told her, nope, that's a copyrighted book we can't do that. She about had a cow.
Unless it was a passage that could easily be recognized, she should have just typed the page up herself and then ask you to put it on a cake. Afterall, if you don't know it's copyrighted and the person claims it's not, you have to take their word for it.
Unfortunately management WILL ALWAYS side with the customer. NO MATTER WHAT. I do understand though. You can have the entire world as your witness plus the President Of The United States and The Pope/Vatican themselves and the customer is STILL correct and you're wrong regardless. The Company cannot loose out on that extra dollar. Lol
Not always. A good manager knows when to back up an employee and when to agree with the customer even if they know the employee is right. The important thing is to get the customer out of the store feeling satisfied and letting the employee know it wasn't their fault.
I work in the bakery department and one time the customer is always wrong is when they try to get us to put a copyrighted image on a cake. This one old man threw a fit when I told him we couldn't print the picture of the national sport team logo he was holding on a cake. "What do you mean it's copyrighted?! I got it off the internet!" He couldn't understand that Kroger can't use a copyrighted image to make money. He went to management and they told him no too. The guy even admitted he was trying to circumvent the law. Speaking of copyrighted images, there are those who think if they make a copy of a copy, it's okay to use. No, no matter how many copies of copies you make, the image is still someone else's creative work. Now here's the really stupid part. If you take a picture of someone holding a copyrighted image or wearing an article of clothing with a copyrighted image on it, then it's okay because the person in the picture and not the copyrighted image is the main subject of the photo.
A lot of people don't seem to understand this.
I had a lady bring in a book and wanted a page from the book scanned to put on a cake.
Told her, nope, that's a copyrighted book we can't do that. She about had a cow.
Unless it was a passage that could easily be recognized, she should have just typed the page up herself and then ask you to put it on a cake. Afterall, if you don't know it's copyrighted and the person claims it's not, you have to take their word for it.
I would assume the page had an image on it.
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Would you like fries with th... I mean, your milk in a bag?
Unfortunately management WILL ALWAYS side with the customer. NO MATTER WHAT. I do understand though. You can have the entire world as your witness plus the President Of The United States and The Pope/Vatican themselves and the customer is STILL correct and you're wrong regardless. The Company cannot loose out on that extra dollar. Lol
Not always. A good manager knows when to back up an employee and when to agree with the customer even if they know the employee is right. The important thing is to get the customer out of the store feeling satisfied and letting the employee know it wasn't their fault.
I work in the bakery department and one time the customer is always wrong is when they try to get us to put a copyrighted image on a cake. This one old man threw a fit when I told him we couldn't print the picture of the national sport team logo he was holding on a cake. "What do you mean it's copyrighted?! I got it off the internet!" He couldn't understand that Kroger can't use a copyrighted image to make money. He went to management and they told him no too. The guy even admitted he was trying to circumvent the law. Speaking of copyrighted images, there are those who think if they make a copy of a copy, it's okay to use. No, no matter how many copies of copies you make, the image is still someone else's creative work. Now here's the really stupid part. If you take a picture of someone holding a copyrighted image or wearing an article of clothing with a copyrighted image on it, then it's okay because the person in the picture and not the copyrighted image is the main subject of the photo.
We've been told we can put anything on a cake except photographs by some dick photographer who will sue for anything.
Unfortunately management WILL ALWAYS side with the customer. NO MATTER WHAT. I do understand though. You can have the entire world as your witness plus the President Of The United States and The Pope/Vatican themselves and the customer is STILL correct and you're wrong regardless. The Company cannot loose out on that extra dollar. Lol
Not always. A good manager knows when to back up an employee and when to agree with the customer even if they know the employee is right. The important thing is to get the customer out of the store feeling satisfied and letting the employee know it wasn't their fault.
I work in the bakery department and one time the customer is always wrong is when they try to get us to put a copyrighted image on a cake. This one old man threw a fit when I told him we couldn't print the picture of the national sport team logo he was holding on a cake. "What do you mean it's copyrighted?! I got it off the internet!" He couldn't understand that Kroger can't use a copyrighted image to make money. He went to management and they told him no too. The guy even admitted he was trying to circumvent the law. Speaking of copyrighted images, there are those who think if they make a copy of a copy, it's okay to use. No, no matter how many copies of copies you make, the image is still someone else's creative work. Now here's the really stupid part. If you take a picture of someone holding a copyrighted image or wearing an article of clothing with a copyrighted image on it, then it's okay because the person in the picture and not the copyrighted image is the main subject of the photo.
We've been told we can put anything on a cake except photographs by some dick photographer who will sue for anything.
You've been told wrong. United States copyright laws are very specific.
Unfortunately management WILL ALWAYS side with the customer. NO MATTER WHAT. I do understand though. You can have the entire world as your witness plus the President Of The United States and The Pope/Vatican themselves and the customer is STILL correct and you're wrong regardless. The Company cannot loose out on that extra dollar. Lol
Not always. A good manager knows when to back up an employee and when to agree with the customer even if they know the employee is right. The important thing is to get the customer out of the store feeling satisfied and letting the employee know it wasn't their fault.
I work in the bakery department and one time the customer is always wrong is when they try to get us to put a copyrighted image on a cake. This one old man threw a fit when I told him we couldn't print the picture of the national sport team logo he was holding on a cake. "What do you mean it's copyrighted?! I got it off the internet!" He couldn't understand that Kroger can't use a copyrighted image to make money. He went to management and they told him no too. The guy even admitted he was trying to circumvent the law. Speaking of copyrighted images, there are those who think if they make a copy of a copy, it's okay to use. No, no matter how many copies of copies you make, the image is still someone else's creative work. Now here's the really stupid part. If you take a picture of someone holding a copyrighted image or wearing an article of clothing with a copyrighted image on it, then it's okay because the person in the picture and not the copyrighted image is the main subject of the photo.
We've been told we can put anything on a cake except photographs by some dick photographer who will sue for anything.
You've been told wrong. United States copyright laws are very specific.
I agree. I've never worked bakery a day in my life and I know better than to put a copyrighted image on a cake. That's a pretty obvious mistake.
