So, my store prints out the feedback that customers give on the surveys and puts it in the break room. I was reading one the other day and I was mentioned in one of the comments. The customer commented that Kroger needs to train cashiers on how to count money or only hire those who can count money quickly and accurately. Then, they went on to say how I couldn't count the 81 cents that they gave me to pay their bill and that I put all the coins onto the belt and counted them one by one. Little does this customer know that I have a learning disability in math and that it takes me longer to do that kind of math. I can do it, but it takes me longer. Math is just one of those things that doesn't come easy for me. It's really not my fault, it's something that's always been a problem for me. Some customers are just so impatient.
Were you mentioned by name? If so, then they should have never posted the comment for everyone to see. There is such a thing as confidentiality. A remark like that could work against you should you put in bid for another position. You may need to file a grievance.
Were you mentioned by name? If so, then they should have never posted the comment for everyone to see. There is such a thing as confidentiality. A remark like that could work against you should you put in bid for another position. You may need to file a grievance.
You don't have automatic change machines at your store?
Anyway, I agree that it should be taken down, but by tomorrow another report will probably be posted with different comments. Yes, customers are impatient a-holes. If management tries to take action against you because of that comment file a grievance. You can't help if that's how you have to do it - that's how you need to do it. The customer isn't worth a short till.
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Would you like fries with th... I mean, your milk in a bag?
Anyway, I agree that it should be taken down, but by tomorrow another report will probably be posted with different comments. Yes, customers are impatient a-holes. If management tries to take action against you because of that comment file a grievance. You can't help if that's how you have to do it - that's how you need to do it. The customer isn't worth a short till.
Agreed. OP, basically, the customer was being a d!@k but lacked the balls to complain to your face but thought their opinion mattered enough to tell mgmt. Just forget about it and move on.
At our store, if it's a negative or bill****ty comment he makes a copy and blacks out the name so we can't read even if we had to. (He keeps the "master" copy for himself to talk to "dinged" employees privately). Now if it's a positive comment, he makes a copy and leaves the name as is.
They post our customer survey comments in our break room too and to make things worse, they highlight the REALLY bad ones and the REALLY good ones. We also have this chef guy that works at a restaurant in our plaza and he's always in a hurry and he's rude as hell... He always comes through the express lane and throws his money at you and expects his change in an instant and then he snatches his receipt and speed walks away. Sometimes I feel like going to his job and throwing my food at him. Haha
But anyway don't worry about it... Some customers are just awful. What me and the SCO lady say is that Kroger is a mental hospital and we're just nurses and doctors and guards and wardens haha we refer to the "customers" as patients.
I'd ask your manager to remove the comment if it's that bad though..
You don't have automatic change machines at your store?
Anyway, I agree that it should be taken down, but by tomorrow another report will probably be posted with different comments. Yes, customers are impatient a-holes. If management tries to take action against you because of that comment file a grievance. You can't help if that's how you have to do it - that's how you need to do it. The customer isn't worth a short till.
Yes, we have automatic change machines. I'm talking about the change that the customer GAVE me for their bill.
Were you mentioned by name? If so, then they should have never posted the comment for everyone to see. There is such a thing as confidentiality. A remark like that could work against you should you put in bid for another position. You may need to file a grievance.
No, there's no sin in having deficiencies in something.....but you're working a job where all your peers are being held to increasingly demanding speeds. It's not your fault if you can't keep up----but if you can't, then you shouldn't be up there. Period. They should have you doing anything else EXCEPT cashiering.
I'm middle aged and beneath 6 feet tall..........No way I will ever be an N.B.A. point guard!
You don't have automatic change machines at your store?
Anyway, I agree that it should be taken down, but by tomorrow another report will probably be posted with different comments. Yes, customers are impatient a-holes. If management tries to take action against you because of that comment file a grievance. You can't help if that's how you have to do it - that's how you need to do it. The customer isn't worth a short till.
Yes, we have automatic change machines. I'm talking about the change that the customer GAVE me for their bill.
So they made it hard for you to count. i can understand that. i have to count the amount 3 or 4 times myself just to make sure it's right. Some call it OCD others call it being thorough.
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Would you like fries with th... I mean, your milk in a bag?
But anyway don't worry about it... Some customers are just awful. What me and the SCO lady say is that Kroger is a mental hospital and we're just nurses and doctors and guards and wardens haha we refer to the "customers" as patients.
I think maybe grocery or dairy would be a good alternative to cashiering. GM too if the staff is big enough. Not very mind stimulating but there are goals to finish before you go. And who's going to yell at you for putting boxes on a shelf too carefully? Haha
Just curious, does any of your managers know about your learning disability?
If they know, and they hired you as cashier I don't think you have anything to worry about.
I'd be surprised if they didn't know. They get incentives for hiring people with all types of disabilities.
And regarding having the review/comment posted with your name, I don't think it was done to single you out. Management used to print those out as quickly as possible and hastily put them up on a random wall, or just leave it on one of the tables in the break room.
They still print them out every day here in the huddle packets. I've never seen anyone be called out by name for a negative thing though. There is one guy who's been called out though based on description/certain "feminine qualities" though. Luckily for him, the managers don't mind and laugh it off.
They sure as hell never censor any of ours. I see names posted on there all the time, both positive and negative feedback.
Ditto here in our Atlanta market. Although our customers rarely mention names when saying negative things. Then again that is also because a lot of our negatives tend to mention specifics. For example, sometimes we get a comment about restrooms being dirty. Sometimes the negative remark comes from items not being available. A few times it comes from bagging, but no names of baggers are mentioned.
I am certain if someone said "FrontEndSlave acted like an ******* and because of him my bag broke and my jar of pickles smashed on my driveway" that FrontEndSlave would not be censored. All the times we have seen our feedback posted the names have been related to positive. It's not due to editing, at least I doubt it. It's just the customers don't seem to provide names when saying negative things.
Our pharmacy seems to get the most names mentioned, followed by our cashiers.
I'd like to make it clear that I wasn't being a dick to the OP. Truth is, I suck at higher maths which has a lot to do with why I'll never advance much beyond my current career standing (not that I really want to). But everybody has areas they lack in, and the simple truth is, we just need to deal with those realities and work within their limits.
I was sharing this post/topic with a fellow salaried manager yesterday, and he told me about a dept. manager he was in charge of at one of his last stores. Turns out, this guy couldn't do price changes, need to counts or even ORDERING without all his fellow area dept. managers jumping in and doing it for him. This had been going on for years. My friend's point was, he could have played along with that charade....but at some point, it would have come back to bite HIM in the ass. I agree. That's another thing about what we all do in retail, and on every level, from the highest down to the lowest: Everyone is accountable, at some point.
I'd like to make it clear that I wasn't being a dick to the OP. Truth is, I suck at higher maths which has a lot to do with why I'll never advance much beyond my current career standing (not that I really want to). But everybody has areas they lack in, and the simple truth is, we just need to deal with those realities and work within their limits.
I was sharing this post/topic with a fellow salaried manager yesterday, and he told me about a dept. manager he was in charge of at one of his last stores. Turns out, this guy couldn't do price changes, need to counts or even ORDERING without all his fellow area dept. managers jumping in and doing it for him. This had been going on for years. My friend's point was, he could have played along with that charade....but at some point, it would have come back to bite HIM in the ass. I agree. That's another thing about what we all do in retail, and on every level, from the highest down to the lowest: Everyone is accountable, at some point.
This is how my former dept. head was. Everyone loved her but she....had some issues. She wasn't good at spelling so she had to look up how to spell simple words to write on cakes. She never did figure out the e-schedule before she retired so she had to have help doing it every week.
Don't get me wrong, she was good at decorating cakes. There were just things she needed help with.
They sure as hell never censor any of ours. I see names posted on there all the time, both positive and negative feedback.
Ditto here in our Atlanta market. Although our customers rarely mention names when saying negative things. Then again that is also because a lot of our negatives tend to mention specifics. For example, sometimes we get a comment about restrooms being dirty. Sometimes the negative remark comes from items not being available. A few times it comes from bagging, but no names of baggers are mentioned.
I am certain if someone said "FrontEndSlave acted like an ******* and because of him my bag broke and my jar of pickles smashed on my driveway" that FrontEndSlave would not be censored. All the times we have seen our feedback posted the names have been related to positive. It's not due to editing, at least I doubt it. It's just the customers don't seem to provide names when saying negative things.
Our pharmacy seems to get the most names mentioned, followed by our cashiers.
When I go to another store and an employee is rude I seldom remember their name or their appearance later. Most complaints at my store have to do with things outside of the employees' control so luckily we aren't a punching bag.
They sure as hell never censor any of ours. I see names posted on there all the time, both positive and negative feedback.
Ditto here in our Atlanta market. Although our customers rarely mention names when saying negative things. Then again that is also because a lot of our negatives tend to mention specifics. For example, sometimes we get a comment about restrooms being dirty. Sometimes the negative remark comes from items not being available. A few times it comes from bagging, but no names of baggers are mentioned.
I am certain if someone said "FrontEndSlave acted like an ******* and because of him my bag broke and my jar of pickles smashed on my driveway" that FrontEndSlave would not be censored. All the times we have seen our feedback posted the names have been related to positive. It's not due to editing, at least I doubt it. It's just the customers don't seem to provide names when saying negative things.
Our pharmacy seems to get the most names mentioned, followed by our cashiers.
When I go to another store and an employee is rude I seldom remember their name or their appearance later. Most complaints at my store have to do with things outside of the employees' control so luckily we aren't a punching bag.
Old folks with nothing better to do than ruin a poor sap's low-wage job tend to remember names. A customer service manager at my store got fired over too many customer complaints - all mentioned by her name on the survey!
They sure as hell never censor any of ours. I see names posted on there all the time, both positive and negative feedback.
Ditto here in our Atlanta market. Although our customers rarely mention names when saying negative things. Then again that is also because a lot of our negatives tend to mention specifics. For example, sometimes we get a comment about restrooms being dirty. Sometimes the negative remark comes from items not being available. A few times it comes from bagging, but no names of baggers are mentioned.
I am certain if someone said "FrontEndSlave acted like an ******* and because of him my bag broke and my jar of pickles smashed on my driveway" that FrontEndSlave would not be censored. All the times we have seen our feedback posted the names have been related to positive. It's not due to editing, at least I doubt it. It's just the customers don't seem to provide names when saying negative things.
Our pharmacy seems to get the most names mentioned, followed by our cashiers.
When I go to another store and an employee is rude I seldom remember their name or their appearance later. Most complaints at my store have to do with things outside of the employees' control so luckily we aren't a punching bag.
Old folks with nothing better to do than ruin a poor sap's low-wage job tend to remember names. A customer service manager at my store got fired over too many customer complaints - all mentioned by her name on the survey!
That is **** you fight and you win. She either signed something saying it was all true or didn't want her jo very much.
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Would you like fries with th... I mean, your milk in a bag?
They sure as hell never censor any of ours. I see names posted on there all the time, both positive and negative feedback.
Ditto here in our Atlanta market. Although our customers rarely mention names when saying negative things. Then again that is also because a lot of our negatives tend to mention specifics. For example, sometimes we get a comment about restrooms being dirty. Sometimes the negative remark comes from items not being available. A few times it comes from bagging, but no names of baggers are mentioned.
I am certain if someone said "FrontEndSlave acted like an ******* and because of him my bag broke and my jar of pickles smashed on my driveway" that FrontEndSlave would not be censored. All the times we have seen our feedback posted the names have been related to positive. It's not due to editing, at least I doubt it. It's just the customers don't seem to provide names when saying negative things.
Our pharmacy seems to get the most names mentioned, followed by our cashiers.
When I go to another store and an employee is rude I seldom remember their name or their appearance later. Most complaints at my store have to do with things outside of the employees' control so luckily we aren't a punching bag.
Old folks with nothing better to do than ruin a poor sap's low-wage job tend to remember names. A customer service manager at my store got fired over too many customer complaints - all mentioned by her name on the survey!
That is **** you fight and you win. She either signed something saying it was all true or didn't want her jo very much.
It amazes me how many people will accept a writeup or suspension based on a customer comment on the internet. Someone can be a real dick and tell their friends to say that Joe the cashier was rude and threatening when in reality Joe may have been very nice. It takes balls to tell a store manager that an employee is slacking off. It takes NO BALLS to sit on your ass writing a lie on the internet. I think someone should have to prove that they've worked in customer service for 1 year before being allowed to criticize an employee in the survey.
