Working at a Texas Kroger, I have been using an ALT ID, that does not have employee benefits, when working as a cashier. The points have accumulated to over 1000. Recently, a family member used these points and now i'm scared of losing my job. I called customer service to cancel the card, but when I logged into the account, everything was still active.
Are they doing an investigation because the account has yet to close? Should I talk with my manager? I have never used these points for gas, just so that when customers don't have a card, i can punch one in real quick and our stores do run out of plus cards a lot.
You need to find out your division's policy on K+ cards in those situations. Some have special cards for specifically that purpose, and if that's how your division is, you should only be using that card (which wouldn't be through an alt id). Many divisions, however, ban scanning any card not provided to you by the customer, under penalty of termination. If this applies to you, you should stop immediately.
Who's phone number was on the card you were scanning? Did it have the 10% discount on it? They carefully moniter all our cards and one cashier who had worked for Kroger for 9 years was fired for using her card repeatedly for a couple of days.
In our employee handbook it states that if a customer doesn't have their Kroger card you tell them to save their receipt and return with their card and someone at Customer Service will refund the discount.
Who's phone number was on the card you were scanning? Did it have the 10% discount on it? They carefully moniter all our cards and one cashier who had worked for Kroger for 9 years was fired for using her card repeatedly for a couple of days.
In our employee handbook it states that if a customer doesn't have their Kroger card you tell them to save their receipt and return with their card and someone at Customer Service will refund the discount.
Who's phone number was on the card you were scanning? Did it have the 10% discount on it? They carefully moniter all our cards and one cashier who had worked for Kroger for 9 years was fired for using her card repeatedly for a couple of days.
In our employee handbook it states that if a customer doesn't have their Kroger card you tell them to save their receipt and return with their card and someone at Customer Service will refund the discount.
Or give them a new card...lol
Well I do give them a new card WHEN WE HAVE THEM. We run out every week it seems. Then all hell breaks loose. Customer says "I don't have a Kroger card". At least two people behind them start with "He can use mine" "Here, you can use my card". Even customers from another lane turn around and shove their card at me. All for around 10 freaking fuel points! It just annoys me now. But everything at Kroger annoys me now.
since the card will have only ever been used on your cashier number, it could easily flag as suspicious and be investigated. since the fuel points were used it will appear this was done for personal gain. besides how did the family member know to use that ALT ID?
OP is f!cked. MAX will track that sh!t in a heartbeat and start documenting things. We had a cashier get run out on that a while back, and the company had months worth of data at the suspension meeting. I'm talking hundreds of pages worth. They see a pattern they will investigate it.
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My views don't reflect those of anyone, not even me. I may not have even made this statement. It's all lies, all of it!
what about the use of kroger plus cards that don't exist at all? I found out by accident that you can make up a Kroger plus card number and it will work as if it were a plus card. No phone number attached, since it isn't an actual card number, and no personal gain to be had from it, just giving the customer the savings they would have gotten if they had had one to begin with. Most of the time that I have had customers that didn't have one, either because they left it at home, and didn't have a number that worked linked to it, or because they just don't have one to begin with (would ask us to scan one for them... I would present them with the scanned card to use in the future and almost always they would just leave it behind), I would just put in this created card number for them... I have nothing to gain from it, since there's no way that I could link it to anything anyway...
