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management behavior
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So I'd like some honest feedback. Yesterday all department managers and lead clerks were summoned to the office for an hour-long lecture about how sorry we all are, how we are not sharing information with our associates, not scoring well on mystery shops, etc. We were basically told we would be written up if management came to our department and the associate could not quote these company policies. No matter that the associate was actually doing their job. All was delivered by the queen bee, and she was yelling and threatening the whole time. She went on about how no department was complete on their standards that were "given to all of you 3 weeks ago". BTW- we are going through a re-model, and are one of the top performing stores in our district in sales, and the top in osat.

Anyway, a little while later, a relief associate called for an associate from every department to come up for bagging assistance. We in floral did not go up. We were working on the points given in the hour-long beat down, and working our truck. I kept an eye out, hoping that someone else would go up. My co-worker had already been up there running a register, even though we are supposedly on a schedule, and the department that was to be called first for relief was going through a re-set and could not be summoned. That didn't matter for floral 2 weeks ago.

So 2 associates from drug/gm came up to bag, and the crisis was over. In a few minutes, my name was called out to come to the manager's office. I knew what it was about, because I heard our names mentioned on the front end by the associate who was summoning baggers. I stuck my head in the door, and said "is this about not coming up to bag? If it is, you need to call someone from every department in here, because we are not the only ones who didn't come." That may have been disrespectful, but that is now our mode of operation. Our unit manager respects no one.

She proceeded to yell at me for about 20 minutes about how we never come up, how we ignore them, how we feel privileged, how when there are two of us standing there (what?) we better come up. When I tried to defend myself, it only ramped her up. We provide relief help every day. We can't hear them call for it half the time, and I have told them that. We are also called when we are actively engaging with a customer, and I see them calling and they are looking right at myself and my customer, and calling over the pa anyway. When they do this, it sounds like we ARE ignoring. When I said that we had already been up, had spent much of yesterday on the register and were working on the things from earlier, she yelled at me that we all got stuff to do.

Then she called my part-time associate into the office and made her cry. This girl is looking for another job, and now is going to quit without notice. She is the one here last night, who could not finish her list because of being called up front every 10 minutes. Her list consisted of things on the floral standards. We do have to do some things that look trivial (balloons, etc.) but they are on the standards. So we were trying to catch up and get everything perfect, as I was previously yelled at to do. BTW, the department stays pretty close to those standards all the time, we were fine tuning. And we are extremely busy all the time.

So I was yelled at, threatened, demeaned, and demoralized over not coming up to bag groceries when a non-management associate called for every department to help. We were the only two associates  singled out.

 

 



-- Edited by flower child on Tuesday 30th of September 2014 07:23:16 AM

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Oh and she also told my girl that if I am telling her not to go up, she better not listen to my bull-****.

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Then if they keep calling you, and you can't get your work done, then they have NO reason to get angry because THEY stopped you from doing YOUR job.

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Had to deal with a similar situation once and finally we just had to drop what we were doing and go to the front end to check.  If we were helping customers we had to stop say we would call someone else and run to the front end.  I thought it was stupid, but doing it got managers off our backs.  The only downside to your situation is that there nothing   tracking how long your up there if your just bagging. 

I'd sugguest you set up a log for how long you've been bagging per shift.  Not much else to be done.  



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I've been working in floral for the last two weeks.  Last week our co-manager pulled me from floral to cashier for FOUR HOURS!  I explained the shipment was in the back and needed to be put out and that several of the flowers were not in water.  She said she didn't care.  Of course later in the day I got in trouble with her for not putting out the shipment as soon as it came in.  (It came in the night before when I wasn't at work.)  I had to rush and put all the flowers out in the dirty water I didn't have time to change out.  

 

I get called when I'm with a customer, so I call the register and explain I can't come.   They page me again in ONE MINUTE!!  Really?  It makes me sound like I'm ignoring them.

 

Once I went to the floor supervisor and told her I'm going to be with a customer, she wants an arrangement done so I won't be available for surge help for awhile.  She paged me within 5 minutes!

 

Our coordinator came in last week and totally organized the floral department.  We were told do not change anything, leave everything the way she had it.  Yesterday the store manager came over to floral and told me put this here, put these over there etc.  OMG the lady that runs the floral department will be there this morning having a fit!!!

 

They got me yesterday when I was blowing up balloons, kept paging me.  I was thinking about just letting the balloons float away LOL! 



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Just let floral go to hell and pray that the district manager or floral coordinator is going to come by soon. Refuse to stay over, refuse to come early. Just do your job and sooner or later someone will notice that your store manager just isn't cutting it.



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They did that to me a few minutes ago when I was working floral as well. I was SPECIFICALLY told by the BIG floral coordinator from coorporate to scan out distress and put new product out right away. Well FE kept paging, and paging, and paging me to come up font to bag. And just to change it up, they used my first and last name and pages me some more. I "didn't hear" ANY of the calls to come up (on purpose of course) because I had MY work that I had to do. I got my work done and head floral from corporate was pleased. FE, well let's just say I have to report to management office after my lunch today to discuss what happened. I know it's NOT going to end in my favor...



-- Edited by mega-kitteh on Tuesday 30th of September 2014 12:33:24 PM

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Anonymous

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Your management team sounds like $hit.  Our floral peole never have to go up front.  It's not because they think their too good to go up front.  It's because they schedule enough people to run the front end properly.  If I were a floral customer and the FES told the person who was waiting on to go up front, I would demand to have a meeting with the store manager and the FES.  They would definitely be told that you don't do something like that.  If necessary, I would go to the district manager.



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Anonymous wrote:

Your management team sounds like $hit.  Our floral peole never have to go up front.  It's not because they think their too good to go up front.  It's because they schedule enough people to run the front end properly.  If I were a floral customer and the FES told the person who was waiting on to go up front, I would demand to have a meeting with the store manager and the FES.  They would definitely be told that you don't do something like that.  If necessary, I would go to the district manager.


 I want to work in your store!



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mega-kitteh wrote:

They did that to me a few minutes ago when I was working floral as well. I was SPECIFICALLY told by the BIG floral coordinator from coorporate to scan out distress and put new product out right away. Well FE kept paging, and paging, and paging me to come up font to bag. And just to change it up, they used my first and last name and pages me some more. I "didn't hear" ANY of the calls to come up (on purpose of course) because I had MY work that I had to do. I got my work done and head floral from corporate was pleased. FE, well let's just say I have to report to management office after my lunch today to discuss what happened. I know it's NOT going to end in my favor...



-- Edited by mega-kitteh on Tuesday 30th of September 2014 12:33:24 PM


Well kudos for impressing someone from corporate. You can always change stores but changing districts is VERY inconvenient. 



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Anonymous

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We have saying in our store.  "Looking for a florist?  Let me go page produce.   



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the whole store was up front helping lol?  I bet I know what happened.  The front end was looking at you the whole time just waiting for you to stop helping your floral customers.  They saw your guys not make a move and everyone started complaining.   



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Ms White wrote:

I've been working in floral for the last two weeks.  Last week our co-manager pulled me from floral to cashier for FOUR HOURS!  I explained the shipment was in the back and needed to be put out and that several of the flowers were not in water.  She said she didn't care.  Of course later in the day I got in trouble with her for not putting out the shipment as soon as it came in.  (It came in the night before when I wasn't at work.)  I had to rush and put all the flowers out in the dirty water I didn't have time to change out.  

 

I get called when I'm with a customer, so I call the register and explain I can't come.   They page me again in ONE MINUTE!!  Really?  It makes me sound like I'm ignoring them.

 

Once I went to the floor supervisor and told her I'm going to be with a customer, she wants an arrangement done so I won't be available for surge help for awhile.  She paged me within 5 minutes!

 

Our coordinator came in last week and totally organized the floral department.  We were told do not change anything, leave everything the way she had it.  Yesterday the store manager came over to floral and told me put this here, put these over there etc.  OMG the lady that runs the floral department will be there this morning having a fit!!!

 

They got me yesterday when I was blowing up balloons, kept paging me.  I was thinking about just letting the balloons float away LOL! 


Wow I would just quit 



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Your store management sucks.

Customers waiting at a service counter should always come first. And trucks should always come first. In my store, if they page someone up front while they're breaking down they just call up front and tell them. Then they cancel the page, and call someone else.

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The new paradigm seems to keep key departments in crisis mode, pulling resources from every other direction until other departments begin to suffer, thus requiring resources be put back towards them.

The new normal.

It's a constant juggling act put upon store management, all the way down to courtesy clerks... as opposed to keeping proper staffing and scheduling to where everyone's job is done right.

We've got managers that are decent people.  That helps a lot.  I don't always agree with them, but they aren't jerks about anything.  Feels like their hands are tied most of the time.

 

On a micro level, within my own department, I get called out of my own duties constantly.  I work cheese shoppe... another "privileged"  sub-department not unlike floral.  It's low impact, but there is still lots of work that needs to be done.  Since cheese shoppe is part of deli, I'm often frying chicken, or helping out the counter since E-schedule craps out these ridiculous schedules with gigantic holes in them.  I don't really mind helping out... that's not the problem.  It's just ridiculous that my specialization has to suffer constantly, then our deli coordinator asks why this or that isn't getting done. 

 

Sorry they hollered at you.

 

 

 



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Lord_Uboat wrote:
Anonymous wrote:

Your management team sounds like $hit.  Our floral peole never have to go up front.  It's not because they think their too good to go up front.  It's because they schedule enough people to run the front end properly.  If I were a floral customer and the FES told the person who was waiting on to go up front, I would demand to have a meeting with the store manager and the FES.  They would definitely be told that you don't do something like that.  If necessary, I would go to the district manager.


 I want to work in your store!


 We have one guy in the deli who's a former checker and he's occasionally called up front.  Other than that, you rarely see anyone from a service department being called to the fron end.  Usually it's people from drug/gm, pricing, or dry grocery.  Meat, dairy, and frozen never get called because they can't leave product out and by the time they put it away, the crisis up front is over.  Bakery people never have to work up front because they either have their own customers or they have stuff baking in the oven.  Same goes for deli, except they have chicken fryers going as well.  You might see a produce person up front every once in a while but that's only if it's really backed up.



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Anonymous wrote:

Your management team sounds like $hit.  Our floral peole never have to go up front.  It's not because they think their too good to go up front.  It's because they schedule enough people to run the front end properly.  If I were a floral customer and the FES told the person who was waiting on to go up front, I would demand to have a meeting with the store manager and the FES.  They would definitely be told that you don't do something like that.  If necessary, I would go to the district manager.


 

Our floral comes up to bag but it seems to be one of the departments used only when FE is really, really desperate.
We have one poor guy from dairy who is a day stocker for them that is cross-trained on register and as bagger.
So when he works, each day he has a near 100% chance of being a bagger for Front End at least once.
Has to come all the way from one side of the store, stop what he's doing, interrupt dairy, and bag for us.

I've gotten to the point where, if I finish one register order, and see dairy or floral on another, I will take over for them, even if it means walking away from that cashier I was just with.
I know that sucks, and can piss off the cashier (and possibly my FES) but it's bonkers to do that internally. It just...it makes no damn sense at all.
You can't cut off one of your toes if your feet hurt after walking.



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Anonymous wrote:

We have saying in our store.  "Looking for a florist?  Let me go page produce.   


 

I am surprised half our flowers outside aren't dead the way our floral department gets stretched sometimes.



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We were told floral was not a service department. Oh yeah! those arrangements just make themselves.



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flower child wrote:

We were told floral was not a service department. Oh yeah! those arrangements just make themselves.


 Do you take orders from customers including both advanced and on the spot?

If the answer is yes, then you are a service department.



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I had a similar taking to by our queen bee years ago about our failed key retailing check.  I don't know why I was up there, I'm not a head or an asst.  but why is it when I read stories like this it's always a woman store manager.  I'm glad I don't have one now.



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Read my post again. No one came up to help, but we were singled out and called to the office over it.



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Anonymous wrote:

the whole store was up front helping lol?  I bet I know what happened.  The front end was looking at you the whole time just waiting for you to stop helping your floral customers.  They saw your guys not make a move and everyone started complaining.   


Read my post again please. No one came up to help, but we were singled out and called to the office and yelled at. 



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Anonymous wrote:
flower child wrote:

We were told floral was not a service department. Oh yeah! those arrangements just make themselves.


 Do you take orders from customers including both advanced and on the spot?

If the answer is yes, then you are a service department.


We do take orders. We do weddings, funeral work, etc. And our sales are highest in the district. 



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Turd Ferguson wrote:

The new paradigm seems to keep key departments in crisis mode, pulling resources from every other direction until other departments begin to suffer, thus requiring resources be put back towards them.

The new normal.

It's a constant juggling act put upon store management, all the way down to courtesy clerks... as opposed to keeping proper staffing and scheduling to where everyone's job is done right.

We've got managers that are decent people.  That helps a lot.  I don't always agree with them, but they aren't jerks about anything.  Feels like their hands are tied most of the time.

 

On a micro level, within my own department, I get called out of my own duties constantly.  I work cheese shoppe... another "privileged"  sub-department not unlike floral.  It's low impact, but there is still lots of work that needs to be done.  Since cheese shoppe is part of deli, I'm often frying chicken, or helping out the counter since E-schedule craps out these ridiculous schedules with gigantic holes in them.  I don't really mind helping out... that's not the problem.  It's just ridiculous that my specialization has to suffer constantly, then our deli coordinator asks why this or that isn't getting done. 

 

Sorry they hollered at you.

 

 

 


We honestly don't mind helping, and I know that is the new norm. I just resent being singled out and unappreciated. We work our tails off. We help out on the front almost every day, mostly after 5 pm, because we are one of the two departments in the store that schedules that late and provides relief help. So almost every single night, we are on the register. And we still maintain our sales and conditions. And get yelled at. 



-- Edited by flower child on Tuesday 30th of September 2014 09:55:54 PM

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4hourrush wrote:

Your store management sucks.

Customers waiting at a service counter should always come first. And trucks should always come first. In my store, if they page someone up front while they're breaking down they just call up front and tell them. Then they cancel the page, and call someone else.


Yes they suck. 



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Anonymous wrote:
Ms White wrote:

I've been working in floral for the last two weeks.  Last week our co-manager pulled me from floral to cashier for FOUR HOURS!  I explained the shipment was in the back and needed to be put out and that several of the flowers were not in water.  She said she didn't care.  Of course later in the day I got in trouble with her for not putting out the shipment as soon as it came in.  (It came in the night before when I wasn't at work.)  I had to rush and put all the flowers out in the dirty water I didn't have time to change out.  

 

I get called when I'm with a customer, so I call the register and explain I can't come.   They page me again in ONE MINUTE!!  Really?  It makes me sound like I'm ignoring them.

 

Once I went to the floor supervisor and told her I'm going to be with a customer, she wants an arrangement done so I won't be available for surge help for awhile.  She paged me within 5 minutes!

 

Our coordinator came in last week and totally organized the floral department.  We were told do not change anything, leave everything the way she had it.  Yesterday the store manager came over to floral and told me put this here, put these over there etc.  OMG the lady that runs the floral department will be there this morning having a fit!!!

 

They got me yesterday when I was blowing up balloons, kept paging me.  I was thinking about just letting the balloons float away LOL! 


Wow I would just quit 


Keep notes. I write down every negative interaction with management, and I also record the positive things we do and keep a file at home. I have been floral manager for 33 years, so I have a lot at stake. 



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flower child wrote:

We honestly don't mind helping, and I know that is the new norm. I just resent being singled out and unappreciated. We work our tails off. We help out on the front almost every day, mostly after 5 pm, because we are one of the two departments in the store that schedules that late and provides relief help. So almost every single night, we are on the register. And we still maintain our sales and conditions. And get yelled at. 



-- Edited by flower child on Tuesday 30th of September 2014 09:55:54 PM


 

I totally understand, and I'm sorry you get treated like that. 

You would think the front end would be staffed accordingly, especially in a high volume store, after 5pm.  Sad to say, but you're just stuck with a crappy manager at the moment.  That's really the crux of it.

 

Seems like a lot of things at Kroger are just a long series of knee-jerk reactions, without a whole lot of long term thought involved... Just crisis/triage mode..  Put out the fire, but no thought into how to prevent it in the first place.

 



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I would probably yell " QUEVISION!" multiple times until the manager shut up or i walked out continuing to scream it at people that i passed.

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Turd Ferguson wrote:
 

Seems like a lot of things at Kroger are just a long series of knee-jerk reactions, without a whole lot of long term thought involved... Just crisis/triage mode..  Put out the fire, but no thought into how to prevent it in the first place.

 


 More like "put out the fire, and ignore the embers nearby."



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flower child wrote:
 

 So almost every single night, we are on the register. And we still maintain our sales and conditions. And get yelled at. 



-- Edited by flower child on Tuesday 30th of September 2014 09:55:54 PM


 That should not be happening.  Once in a blue moon is one thing, but every night?  That all comes down to incompetency on management's part.  They don't know how to fix the problem so they just keep putting a band-aid on it and hope it will go away.



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Turd Ferguson wrote:

The new paradigm seems to keep key departments in crisis mode, pulling resources from every other direction until other departments begin to suffer, thus requiring resources be put back towards them.

The new normal.

It's a constant juggling act put upon store management, all the way down to courtesy clerks... as opposed to keeping proper staffing and scheduling to where everyone's job is done right.

 

To the OP is "sucks" you went through that! It was said by someone on this forum that you will never work fast enough for them and i think it goes all the way into the "mindset" of this company. If you care too much you will become a wreck!

I find it both funny and sad they have this e-schedule thing that tends to do them more harm than good. More than once i have seen holes in scheduling were they dont have anyone else coming in after a certain time or several people in together on a day. Then they ask people if they " can stay a bit longer"!! From the looks of it they dont want to fix it.



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mega-kitteh wrote:

They did that to me a few minutes ago when I was working floral as well. I was SPECIFICALLY told by the BIG floral coordinator from coorporate to scan out distress and put new product out right away. Well FE kept paging, and paging, and paging me to come up font to bag. And just to change it up, they used my first and last name and pages me some more. I "didn't hear" ANY of the calls to come up (on purpose of course) because I had MY work that I had to do. I got my work done and head floral from corporate was pleased. FE, well let's just say I have to report to management office after my lunch today to discuss what happened. I know it's NOT going to end in my favor...



-- Edited by mega-kitteh on Tuesday 30th of September 2014 12:33:24 PM


How about this: We were called to help up front ON MOTHER'S DAY. #1 sales in the district. Busy in the department. The person in the courtesy counter said to one of my floral clerks- "Why ya'll mad- you're not that busy." I went up there and informed him of the truth. 



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Anonymous wrote:
flower child wrote:
 

 So almost every single night, we are on the register. And we still maintain our sales and conditions. And get yelled at. 



-- Edited by flower child on Tuesday 30th of September 2014 09:55:54 PM


 That should not be happening.  Once in a blue moon is one thing, but every night?  That all comes down to incompetency on management's part.  They don't know how to fix the problem so they just keep putting a band-aid on it and hope it will go away.


So what is the solution that maintains my sanity and dignity? I don't want to sacrifice my department. Every other department manager in my store has reached the point of not caring, of just trying to hang on. The store performs well. The manager is a loose cannon. The reason we don't do better is her. So is there a union grievance here? I'm afraid of the repercussions to the one who starts the boat rocking.  



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FrontEndSlave wrote:
Anonymous wrote:

Your management team sounds like $hit.  Our floral peole never have to go up front.  It's not because they think their too good to go up front.  It's because they schedule enough people to run the front end properly.  If I were a floral customer and the FES told the person who was waiting on to go up front, I would demand to have a meeting with the store manager and the FES.  They would definitely be told that you don't do something like that.  If necessary, I would go to the district manager.


 

Our floral comes up to bag but it seems to be one of the departments used only when FE is really, really desperate.
We have one poor guy from dairy who is a day stocker for them that is cross-trained on register and as bagger.
So when he works, each day he has a near 100% chance of being a bagger for Front End at least once.
Has to come all the way from one side of the store, stop what he's doing, interrupt dairy, and bag for us.

I've gotten to the point where, if I finish one register order, and see dairy or floral on another, I will take over for them, even if it means walking away from that cashier I was just with.
I know that sucks, and can piss off the cashier (and possibly my FES) but it's bonkers to do that internally. It just...it makes no damn sense at all.
You can't cut off one of your toes if your feet hurt after walking.


Well thanks for doing what you do. Usually, when I am on a register, I have to call for bagging assistance myself, or tell a bagger to bounce between registers instead of standing still at one, waiting for those groceries to come down the belt. I'm actually pretty fast. We are also RARELY closed off after the need has passed. I was actually told by a new co-manager once that I had to ask permission to close up, even though it was no longer calling for my help. I was the only relief help ever to be told that. Needless to say, I don't do that. I have enough sense to look at the screen and figure out if I am supposed to close or not.  



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I've found its better to just go up and check.  Keeps you out of trouble with managers and you have the best excuse in the world when it comes to not getting the work done.  Kroger has really invested in no lines and thats the way it is.  



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if you go up you get yelled at for not finishing your work. if you don't go up you get yelled at for not pleasing the number gods. it's a lose-lose and corporate has their heads so far up their own asses to properly staff the store so everything gets done and the customer leaves a 5 on their all-mighty OSAT. Then they wonder why you are not happy and worshiping the ground your managers manager walks on so they get their nice juicy fat bonus at the end of the year. AKA screw management stop worshiping key retailing and quevision and focus on your making your customers and employees happy so they keep coming back!

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flower child wrote:
Anonymous wrote:

the whole store was up front helping lol?  I bet I know what happened.  The front end was looking at you the whole time just waiting for you to stop helping your floral customers.  They saw your guys not make a move and everyone started complaining.   


Read my post again please. No one came up to help, but we were singled out and called to the office and yelled at. 


You said two drug gm came to help.  I'm just wondering if floral can be seen from the front end and everyone got in a tizzy.  As opposed to dairy which no one would know who was there.   



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Anonymous wrote:
flower child wrote:
Anonymous wrote:

the whole store was up front helping lol?  I bet I know what happened.  The front end was looking at you the whole time just waiting for you to stop helping your floral customers.  They saw your guys not make a move and everyone started complaining.   


Read my post again please. No one came up to help, but we were singled out and called to the office and yelled at. 


You said two drug gm came to help.  I'm just wondering if floral can be seen from the front end and everyone got in a tizzy.  As opposed to dairy which no one would know who was there.   


Yes, 2 from drug/gm did come up. And they can see us from the front- we are right inside the door. What I objected to was being called out, and being told that we never help. And being told in the way it all went down. I am not a child. The manager knows who's working. 



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I was called up SEVEN TIMES in 3 hours today... and was the only person in my department. They got a chitty close, and have no one to blame but themselves for it.

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