Apparently some genius in our district decided that all cashiers saying the above to every single customer coming through their line would magically boost friendliness ratings. Needless to say, we're nonplussed at best.
Also, good thing we aren't graded on speed or anything like that @_@
Apparently some genius in our district decided that all cashiers saying the above to every single customer coming through their line would magically boost friendliness ratings. Needless to say, we're nonplussed at best.
Also, good thing we aren't graded on speed or anything like that @_@
What in the hell???
as a 'bagger' (i HATE HATE HATE that word) I am supposed to 'float', or 'bounce', or whatever the heck you call it. So if I am on register #4 and finish bagging and see #9 needs a bagger, I'm going over there.
This is a stupid policy from a stupid company. You want friendliness ratings to boost? Try respecting your cashiers and courtesy clerks. Try thanking them once in awhile. Try providing enough of both when needed and not letting a computer try to predict when you will need them. Then you can have them more comfortable with their jobs and have them happier. unless your courtesy clerk just came off the parking lot in which case, eh, it's a 50-50 shot.
Apparently some genius in our district decided that all cashiers saying the above to every single customer coming through their line would magically boost friendliness ratings. Needless to say, we're nonplussed at best.
Also, good thing we aren't graded on speed or anything like that @_@
What in the hell???
as a 'bagger' (i HATE HATE HATE that word) I am supposed to 'float', or 'bounce', or whatever the heck you call it. So if I am on register #4 and finish bagging and see #9 needs a bagger, I'm going over there.
This is a stupid policy from a stupid company. You want friendliness ratings to boost? Try respecting your cashiers and courtesy clerks. Try thanking them once in awhile. Try providing enough of both when needed and not letting a computer try to predict when you will need them. Then you can have them more comfortable with their jobs and have them happier. unless your courtesy clerk just came off the parking lot in which case, eh, it's a 50-50 shot.
"Greetings to you, loyal customer! Before we begin, allow me to introduce myself: Joe, and my fellow companion here is Cindy; we will be performing the duties of cashier and courtesy clerk, respectively!"
"Now, before I begin checking you out, might I inquire as to whether you have a store card, a number, or if you would like a free store card today. Excellent!"
"Have you, perchance, good sir, come upon any coupons, which you would like me to scan for you?"
"Lastly, would you like bags with your groceries, and if so, to what dark gods of consumerism shall we sacrifice to - the petrochemical industry or the paper manufacturing sector (praise be to their omnipotent and unholy names)?"
Apparently some genius in our district decided that all cashiers saying the above to every single customer coming through their line would magically boost friendliness ratings. Needless to say, we're nonplussed at best.
Also, good thing we aren't graded on speed or anything like that @_@
Me: Hi, how are you doing today?
would you like help out with your groceries?
Have a nice day.
that should be MORE than enough. IMO no kne is going to say all that ridiculous new line they want us to say; especially if we aren't even being graded on it.
But once the geniuses catch on, we may get graded when they see us not doing it.
"Greetings to you, loyal customer! Before we begin, allow me to introduce myself: Joe, and my fellow companion here is Cindy; we will be performing the duties of cashier and courtesy clerk, respectively!"
"Now, before I begin checking you out, might I inquire as to whether you have a store card, a number, or if you would like a free store card today. Excellent!"
"Have you, perchance, good sir, come upon any coupons, which you would like me to scan for you?"
"Lastly, would you like bags with your groceries, and if so, to what dark gods of consumerism shall we sacrifice to - the petrochemical industry or the paper manufacturing sector (praise be to their omnipotent and unholy names)?"
hahahaha Nice
Plastic bags, Mrs. Johnson? You have chosen wisely. Hail Satan!
Apparently some genius in our district decided that all cashiers saying the above to every single customer coming through their line would magically boost friendliness ratings. Needless to say, we're nonplussed at best.
Also, good thing we aren't graded on speed or anything like that @_@
What in the hell???
as a 'bagger' (i HATE HATE HATE that word) I am supposed to 'float', or 'bounce', or whatever the heck you call it. So if I am on register #4 and finish bagging and see #9 needs a bagger, I'm going over there.
This is a stupid policy from a stupid company. You want friendliness ratings to boost? Try respecting your cashiers and courtesy clerks. Try thanking them once in awhile. Try providing enough of both when needed and not letting a computer try to predict when you will need them. Then you can have them more comfortable with their jobs and have them happier. unless your courtesy clerk just came off the parking lot in which case, eh, it's a 50-50 shot.
Why don't you like the term bagger? That is what you are. You bag. Just like a checker checks and a stocker stocks. Get over it.
"Greetings to you, loyal customer! Before we begin, allow me to introduce myself: Joe, and my fellow companion here is Cindy; we will be performing the duties of cashier and courtesy clerk, respectively!"
"Now, before I begin checking you out, might I inquire as to whether you have a store card, a number, or if you would like a free store card today. Excellent!"
"Have you, perchance, good sir, come upon any coupons, which you would like me to scan for you?"
"Lastly, would you like bags with your groceries, and if so, to what dark gods of consumerism shall we sacrifice to - the petrochemical industry or the paper manufacturing sector (praise be to their omnipotent and unholy names)?"
The boss handed out the OSAT sheet. We're slowly falling and the number of respondents has gone down to around 20 for all of our 7 day surveys. The grim realization for managers has started to set in as we're still service blitzing and that realization that the only people who have complaints are filling out surveys.
The boss handed out the OSAT sheet. We're slowly falling and the number of respondents has gone down to around 20 for all of our 7 day surveys. The grim realization for managers has started to set in as we're still service blitzing and that realization that the only people who have complaints are filling out surveys.
OMG have fun on express! I have to: ask for Kroger card, ask if they have any coupons, ask if they have anything in the bottom of their cart, ask how they would like to pay, then tell them how much they saved using their Kroger card, tell them about the survey, ask them if they need help out with their groceries, then thank them for coming in and tell them to come back to see us. Then of course there is how to work the debit/credit card machine instructions I have to tell half of our customers. We have/had a no drink rule at the registers but I absolutely insist upon have my 20 oz Dr. Pepper to wet my whistle.
Why don't you like the term bagger? That is what you are. You bag. Just like a checker checks and a stocker stocks. Get over it.
Bagger sounds almost lazy, dirty, just does not roll off the tongue. If I am going to have a company try to sanitize me into an employee at least use the term you hired me as when you put in your notice of employment. I didn't choose to apply as a bagger. I chose to apply as a courtesy clerk.
Sure, baggers bag, but they do all kinds of things. Clean and restock the restrooms, fetch carts, replace handbaskets, take out register trash, outside trash, sweep the store, clean up spills, do go-backs, do all sorts of miscellaneous cleaning ("go clean every piece of metal in the store!"). And operate the registers too, depending. Why not call them "cleaners" or "cart getters" as much as "baggers." Baggers implies they'll be doing most of their shift just helping bag, which is like some heavenly utopia I can't imagine because we so often have them out doing all these other things.
Apparently some genius in our district decided that all cashiers saying the above to every single customer coming through their line would magically boost friendliness ratings. Needless to say, we're nonplussed at best.
Also, good thing we aren't graded on speed or anything like that @_@
What in the hell???
as a 'bagger' (i HATE HATE HATE that word) I am supposed to 'float', or 'bounce', or whatever the heck you call it. So if I am on register #4 and finish bagging and see #9 needs a bagger, I'm going over there.
This is a stupid policy from a stupid company. You want friendliness ratings to boost? Try respecting your cashiers and courtesy clerks. Try thanking them once in awhile. Try providing enough of both when needed and not letting a computer try to predict when you will need them. Then you can have them more comfortable with their jobs and have them happier. unless your courtesy clerk just came off the parking lot in which case, eh, it's a 50-50 shot.
Why don't you like the term bagger? That is what you are. You bag. Just like a checker checks and a stocker stocks. Get over it.
Sure, baggers bag, but they do all kinds of things. Clean and restock the restrooms, fetch carts, replace handbaskets, take out register trash, outside trash, sweep the store, clean up spills, do go-backs, do all sorts of miscellaneous cleaning ("go clean every piece of metal in the store!"). And operate the registers too, depending. Why not call them "cleaners" or "cart getters" as much as "baggers." Baggers implies they'll be doing most of their shift just helping bag, which is like some heavenly utopia I can't imagine because we so often have them out doing all these other things.
"Lastly, would you like bags with your groceries, and if so, to what dark gods of consumerism shall we sacrifice to - the petrochemical industry or the paper manufacturing sector (praise be to their omnipotent and unholy names)?"
