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Post Info TOPIC: My Experience With a Shoplifter Today


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My Experience With a Shoplifter Today
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I was working in floral and this lady had a bouquet of flowers marked down to $7.49.  I saw her reach up and take a two white roses from another bouquet and put them in hers.  I walked over to her and said "Hi, how are you? We don't sell single roses" as I reached over and snatched them from her bouquet.  She then wanted me to make an arrangement for her so while I went to the back room for a vase she took three red roses and added them to her bouquet.  I came back out, caught her again and told her "red roses are $10 a dozen, do you want those added in your arrangement?"  I finally got her arrangement done and she left.  Can you believe it?  Not once but twice she tried to add those flowers like I wouldn't know???  And no, she didn't want to pay for them, she was definitely trying to just hide some extra roses in her bouquet thinking nobody would notice. No telling what she had in the big ass handbag of hers, just thought about that. 



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We stopped a guy who "purchased" $250.00 worth of EXPENSIVE meats and other foods on his EBT card. He didn't have a receipt and therefore EXPECTED the manager to take his word. Not happening. Guy was getting pissed. Then he said 2 checkers rung him up in deli. Funny thing is, no one remembered checking him out. Not in the front either. Finally he says. " it's ok, don't worry about it." He leaves his order (as if he had a choice) and leaves. He wasn't even pissed. Now if it were me or anyone else. We'd be putting up a fight. Especially if we paid for it. He just left like it was nothing.

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I'm pretty sure deli employees would remember ringing up a $250 order. At least in my store, they don't have much room to even put the items to scan them, and they only have a few bags to put items in.

Obviously the guy was lying but if you're going to lie...at least make a believable story, lmfao.

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One night I was closing down the service case and a man walks up and said is it too late to get some steaks? I need 4 angus ribeyes. I had them in a tray and wrapped them individually. Well, a few minutes later I get a call from a comanager saying "are we marking ribeyes down to $3?" I told him no and that was coming up front. While the guy was chatting with the comanager the guy says hes the one who sold me the steaks. I said yeah, but no marked down. I just wrapped them up. He argues with the comanager a bit more until the manager tells him to leave.

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Here's a mystery that I think falls in line with this train... Yesterday evening, I would say around 5ish, I take a lady that had a 12 pack of the Ozarka sport bottled water (you know, with the twisty sippy cup style top ha ha) in the main part of the basket and a 24 pack of the 12 oz bottles on the bottom of her basket. I scanned them with the gun, leaving them in the basket since that is the easiest and best way to transfer them over to the end of the registers. (We use the cashier pulls directly from basket style registers) and proceed to finish her order, she pays and leaves and I continue on with the next customer. A few minutes later she comes back with no case of water on the bottom and says that she didn't get her water that was on the bottom and she hadn't even left the store yet. Now, I know what you may be thinking. She passed outside the door and gave the case to someone outside and claimed not to have gotten it, which I would have to agree with that, since I know that the CC didn't transfer it to another basket and I know that I didn't either. And I know that I didn't just envision a ghost of a pack of water and charge her manually for it. But how can anyone not see her step out the door and transfer the case of water to someone and note her coming back in with everything but and claiming to not have gotten it? We did give her a second case of water, but, I know we're going to be investigating this and being more observant of this woman in future.

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FESlaveHouston wrote:

Here's a mystery that I think falls in line with this train... Yesterday evening, I would say around 5ish, I take a lady that had a 12 pack of the Ozarka sport bottled water (you know, with the twisty sippy cup style top ha ha) in the main part of the basket and a 24 pack of the 12 oz bottles on the bottom of her basket. I scanned them with the gun, leaving them in the basket since that is the easiest and best way to transfer them over to the end of the registers. (We use the cashier pulls directly from basket style registers) and proceed to finish her order, she pays and leaves and I continue on with the next customer. A few minutes later she comes back with no case of water on the bottom and says that she didn't get her water that was on the bottom and she hadn't even left the store yet. Now, I know what you may be thinking. She passed outside the door and gave the case to someone outside and claimed not to have gotten it, which I would have to agree with that, since I know that the CC didn't transfer it to another basket and I know that I didn't either. And I know that I didn't just envision a ghost of a pack of water and charge her manually for it. But how can anyone not see her step out the door and transfer the case of water to someone and note her coming back in with everything but and claiming to not have gotten it? We did give her a second case of water, but, I know we're going to be investigating this and being more observant of this woman in future.


 That's all you can do really.   We have a list of people to watch out for in the future to try and catch them doing something we can prove.    That being said, I'm really curious how much of the stuff that gets put outside/in the foyer(charcoal/chips/water/plants etc) gets stolen.  It has to be a lot.



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DeltaGrocery wrote:
FESlaveHouston wrote:

Here's a mystery that I think falls in line with this train... Yesterday evening, I would say around 5ish, I take a lady that had a 12 pack of the Ozarka sport bottled water (you know, with the twisty sippy cup style top ha ha) in the main part of the basket and a 24 pack of the 12 oz bottles on the bottom of her basket. I scanned them with the gun, leaving them in the basket since that is the easiest and best way to transfer them over to the end of the registers. (We use the cashier pulls directly from basket style registers) and proceed to finish her order, she pays and leaves and I continue on with the next customer. A few minutes later she comes back with no case of water on the bottom and says that she didn't get her water that was on the bottom and she hadn't even left the store yet. Now, I know what you may be thinking. She passed outside the door and gave the case to someone outside and claimed not to have gotten it, which I would have to agree with that, since I know that the CC didn't transfer it to another basket and I know that I didn't either. And I know that I didn't just envision a ghost of a pack of water and charge her manually for it. But how can anyone not see her step out the door and transfer the case of water to someone and note her coming back in with everything but and claiming to not have gotten it? We did give her a second case of water, but, I know we're going to be investigating this and being more observant of this woman in future.


 That's all you can do really.   We have a list of people to watch out for in the future to try and catch them doing something we can prove.    That being said, I'm really curious how much of the stuff that gets put outside/in the foyer(charcoal/chips/water/plants etc) gets stolen.  It has to be a lot.


 if you have access to item maintenance in the handheld. USING MATH! (also the shrink report can give a rough estimate)



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BagBoy wrote:
DeltaGrocery wrote:
FESlaveHouston wrote:

Here's a mystery that I think falls in line with this train... Yesterday evening, I would say around 5ish, I take a lady that had a 12 pack of the Ozarka sport bottled water (you know, with the twisty sippy cup style top ha ha) in the main part of the basket and a 24 pack of the 12 oz bottles on the bottom of her basket. I scanned them with the gun, leaving them in the basket since that is the easiest and best way to transfer them over to the end of the registers. (We use the cashier pulls directly from basket style registers) and proceed to finish her order, she pays and leaves and I continue on with the next customer. A few minutes later she comes back with no case of water on the bottom and says that she didn't get her water that was on the bottom and she hadn't even left the store yet. Now, I know what you may be thinking. She passed outside the door and gave the case to someone outside and claimed not to have gotten it, which I would have to agree with that, since I know that the CC didn't transfer it to another basket and I know that I didn't either. And I know that I didn't just envision a ghost of a pack of water and charge her manually for it. But how can anyone not see her step out the door and transfer the case of water to someone and note her coming back in with everything but and claiming to not have gotten it? We did give her a second case of water, but, I know we're going to be investigating this and being more observant of this woman in future.


 That's all you can do really.   We have a list of people to watch out for in the future to try and catch them doing something we can prove.    That being said, I'm really curious how much of the stuff that gets put outside/in the foyer(charcoal/chips/water/plants etc) gets stolen.  It has to be a lot.


 if you have access to item maintenance in the handheld. USING MATH! (also the shrink report can give a rough estimate)


 True, but our drug gm numbers have been really off for the past 6 months as the manager has been on medical leave.  Negative balances everywhere lol.   Hard to know what to trust other than daily movements.



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I've learned to not take it personally; it aint coming out of my paycheck.  Am I surprised sometimes?  Sure.  Folks doing beer runs with something like Busch Lite or Milwaukee's beast, I just shake my head. 



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