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Post Info TOPIC: National Retail Federation praises Kroger technology


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National Retail Federation praises Kroger technology
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https://www.youtube.com/watch?v=QuZuPKbTWqY



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Kroger sucks.



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It's good technology, just not supported by the increase in hours needed to fuel it efficiently. lol

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Apparently no one from the National Retail Federation is currently working for Kroger on a daily and regular basis......great technology to heck with those human things making things go.



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charles wrote:

Apparently no one from the National Retail Federation is currently working for Kroger on a daily and regular basis......great technology to heck with those human things making things go.


 

I liked the guy bragging about how he came up with the actual math to get ELMS and Que-Vision working.
I wonder if he smoked pot while in college or just had sex with the professors.

Okay, okay, that's mean, and stereotyping, and over-generalizing.

...He probably just had sex with only the math professor.



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Kroger sucks.

Anonymous

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It's funny because Que-Vision is third-party technology.  I was watching it in my store yesterday.  It was calling for too many lanes.  Then it finally caught up to reality.  

It's just not a dependable measurement of upcoming need at my store. 



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FrontEndSlave wrote:
charles wrote:

Apparently no one from the National Retail Federation is currently working for Kroger on a daily and regular basis......great technology to heck with those human things making things go.


 

I liked the guy bragging about how he came up with the actual math to get ELMS and Que-Vision working.
I wonder if he smoked pot while in college or just had sex with the professors.

Okay, okay, that's mean, and stereotyping, and over-generalizing.

...He probably just had sex with only the math professor.


 Yea because engineers are always party animals who just have sex and smoke joints all the time... Lol. 



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Just one more box


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DeltaGrocery wrote:

It's good technology, just not supported by the increase in hours needed to fuel it efficiently. lol


Agreed. On days when we get a solid amount of hours, QueVision is actually pretty useful so long as you're aware of the brief time delay, and it helps us spot trends we might otherwise miss ("We keep dipping below goal at 9-10 PM, we should schedule more people then."). 

But because of greed and shortsightedness, most days we don't have nearly as many hours as we'd like, and at that point QueVision becomes just another headache we need to stress over.



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Anonymous

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No! no!  According to Kroger, Quevision relieves the stress of being a front end supervisor. bleh 

My FEM screwed the pooch with thanksgiving day scheduling.  She decided we'd only needed one cashier & one bagger.  Reality was we needed every lane open from about nine until two.  If I hadn't added some people we'd have had total failure. 



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I kinda laughed a little when he said the average wait time for a customer in line is 30 seconds. When I was working at Kroger, 3-4 minutes was not usual. Sometimes longer when most of the people shopping are buying stuff for the next couple of weeks. Or when they had food stamps food for the next month. Then when you got a winter storm coming in or just a chance of snow, people seem so freak and start buying up a bunch of stuff. There is no way the average wait time is 30 seconds and I personally hated the entire system. It never made much sense to me. Customer service should be about just that. Service to the customer not trying to shove everyone through the line as quickly as you can. Part of good customer service is getting them through quickly but not all of it. Hell many times if your just trying to rush them, they get aggravated. Also sense a lot of scheduling seems to be based around this, the store didn't always have as many people as it really needed most days. Then there were days when we had too many people. But I preferred that to not enough.

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