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Post Info TOPIC: Becoming a Floor Supervisor
Anonymous

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Becoming a Floor Supervisor
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I've been with kroger a few months now as a bagger, and I've been told after the holiday season I'll become a checker! My CSM loves me, and told me that I have a lot of potenetial, as have all of our Co-Managers and Store Manager (who absolutely loves me). When I first started I didnt really expect to stay long, let alone actually enjoy working for kroger. And most of them have mentioned they definitely see me becoming a Floor Supervisor within the next six months! So I'm wondering if anyone can give me a list of the things I should know as a cashier. For example PLU codes, how to be a fast checker, and other things of that nature. Also if anyone as any knowledge of things a Floor Supervisor would be called to assist in because the checker doesn't know how, or is having trouble with, please let me know too. I know our most recent cashier to be promoted to Floor Supervisor was just thrown into the mix, with little training because of it being so hectic during the summer months. Lots of details would be greatly appreciated, I want to know every little detail. I just want to be impressive.



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Uh you pretty much need to know everything on the register to move up to FES. You'll be the person all other cashiers call for checklane questions, and if you have no technical expertise backing up your authority, you'll be lost.

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You write well.  I think your intelligence and social/people skills make you so likeable.

If you are young and educable, definitely get educated and look for bigger and better jobs.  Use your time at kroger as a stepping stone to move on to bigger and better things.

If you absolutely want to make a career out of Kroger, learn everything you can whenever you get the opportunity.  You can go from bagger to CEO if you are patient(40-/+ years) and insanely determined.  Being a store manager, district manager or regional manager is not a bad gig if you can get your feet in the right doors.



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Anonymous wrote:

I've been with kroger a few months now as a bagger, and I've been told after the holiday season I'll become a checker! My CSM loves me, and told me that I have a lot of potenetial, as have all of our Co-Managers and Store Manager (who absolutely loves me). When I first started I didnt really expect to stay long, let alone actually enjoy working for kroger. And most of them have mentioned they definitely see me becoming a Floor Supervisor within the next six months! So I'm wondering if anyone can give me a list of the things I should know as a cashier. For example PLU codes, how to be a fast checker, and other things of that nature. Also if anyone as any knowledge of things a Floor Supervisor would be called to assist in because the checker doesn't know how, or is having trouble with, please let me know too. I know our most recent cashier to be promoted to Floor Supervisor was just thrown into the mix, with little training because of it being so hectic during the summer months. Lots of details would be greatly appreciated, I want to know every little detail. I just want to be impressive.


 

I have to share the advice of another person who said to use Kroger as experience.
This company is horribly mis-managed all the way up to the corporate level, and, depending on your individual store, can be anywhere from a one to a ten on the mismanagement level. Since at my store Front End is close to a ten, we do the business, but the employees suffer. Front End Floor Supervisors never get a moment to rest except for break, and you can bet they take total advantage of it. I have a FES Floor Supervisor who I just stopped talking to because I had so much trouble trying to figure her out or let her know about problems that would affect her shift on the floor. Another one is nicer.

But all four that work at my store are bad about going to the employee about breaks. I have heard everything from "You and X tend to wait until late to ask for your breaks" to "You need to come to us to remind us about breaks" to "It's our job to tell you to go on break". Friday, for instance, I worked 1:15 - 6:15 p.m. But at 6 p.m. I still hadn't had a break. Sure, we'd been busy, but I hadn't had a break. I knew it was coming. I knew it. So I told the floor supervisor, "Hey, when I come off parking lot at 6, I'll just go on break then, okay?" That was about 4:30 p.m. Well, guess what? The floor supervisor who said that would be okay? She got off at 6 p.m. So when I came off parking lot hot, tired, thirsty, sweaty, etc. and went to one of the two Floor Supervisors, the first one said "I can't do anything, I'm training a cashier" and the other one was extremely busy on a register. I just walked over, clocked my break, clocked back in at 6:20, waited about two minutes and clocked out for the day.

I guess I'm rambling a little bit, but my point is, if you are going to become Front End Floor Supervisor, for god's sake, at least try to keep up with your courtesy clerks. WE bust our asses in the parking lot for no additional pay in all weather in all conditions. This week I just pray we keep carts in the lobby foyer main entrance. We deal with cashiers asking us to take cold items back when we are bagging on a line with four people waiting. We deal with go backs and are expected to know the entire store as if we were there when it was built. And most of us make barely more than minimum, if that (I make $7.25 an hour). Then we deal with the ridiculous schedules put out by the computer (I work until midnight the day before Thanksgiving, and have to be back at 1 p.m. on the day OF Thankgiving...), and try to balance home, work, school, shopping, personal life, etc. on top of all of that. And Kroger wonders why its Front End has one of its highest turn-over rates. Well at my store at least.

So for everything and everyone if you ever end up at Floor Supervisor, remember the little guys who are there. The cashiers, sure, they're great, but they don't come out with us courtesy clerks to move carts. They don't deal with gobacks. Etc. etc. etc. 

But the best advice I can give you is don't make Kroger a career and don't try to make it a career. This company sucks internally. It's nice you have a good attitude and a good work ethic. But if you stay at Kroger long enough they will break it like a drill sergeant.



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Kroger sucks.

Anonymous

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Can you please explain why you should get "extra pay" for bringing in carts? Isn't lot duty part of a courtesy clerks job description?
I bust my ass breaking down grocery trucks. The grocery backroom gets about 100 degrees in the summer and under 32 degrees in the winter.
I don't expect extra pay. I was told what I would be paid and what would be expected of me.
I'm sorry you are so over educated and under employed. But hey, there's a lot of that going around now days.
I know I'm not supposed to read you're post, but I don't have a life.

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Anonymous wrote:

Can you please explain why you should get "extra pay" for bringing in carts? Isn't lot duty part of a courtesy clerks job description?
I bust my ass breaking down grocery trucks. The grocery backroom gets about 100 degrees in the summer and under 32 degrees in the winter.
I don't expect extra pay. I was told what I would be paid and what would be expected of me.
I'm sorry you are so over educated and under employed. But hey, there's a lot of that going around now days.
I know I'm not supposed to read you're post, but I don't have a life.


 

Oh look my Anon fan is here again.
Did you bring snacks?
You were supposed to bring snacks.
Kroger-brand tortilla chips, ranch flavored.




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Kroger sucks.

Anonymous

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But seriously, can you please tell me why you should get extra pay?

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techelite wrote:

Uh you pretty much need to know everything on the register to move up to FES. You'll be the person all other cashiers call for checklane questions, and if you have no technical expertise backing up your authority, you'll be lost.


I don't know about your store, but I know at mine, a floor supervisor is also expected to be sufficiently knowledgeable of Self Scan and Customer Care. A floor supervisor really has to know the all the ins and outs of a front end to be successful. It's not easy by any stretch of the means. 



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GenesisOne wrote:
techelite wrote:

Uh you pretty much need to know everything on the register to move up to FES. You'll be the person all other cashiers call for checklane questions, and if you have no technical expertise backing up your authority, you'll be lost.


I don't know about your store, but I know at mine, a floor supervisor is also expected to be sufficiently knowledgeable of Self Scan and Customer Care. A floor supervisor really has to know the all the ins and outs of a front end to be successful. It's not easy by any stretch of the means. 


 And here, they are paid a whopping 0.25$ an hour raise for being a floor supervisor.   Gotta love that incentive.



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DeltaGrocery wrote:
GenesisOne wrote:
techelite wrote:

Uh you pretty much need to know everything on the register to move up to FES. You'll be the person all other cashiers call for checklane questions, and if you have no technical expertise backing up your authority, you'll be lost.


I don't know about your store, but I know at mine, a floor supervisor is also expected to be sufficiently knowledgeable of Self Scan and Customer Care. A floor supervisor really has to know the all the ins and outs of a front end to be successful. It's not easy by any stretch of the means. 


 And here, they are paid a whopping 0.25$ an hour raise for being a floor supervisor.   Gotta love that incentive.


Better than here. Here, you get paid nothing extra for being a floor supervisor. How's that for incentive? More responsibility, more headaches, more pressure, yet no more money. The only reason, in my opinion, to become a floor supervisor is if you have your sights set on becoming a CSM at some point. The pay rate for CSM isn't bad, really. 



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Anonymous

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Are you saying they get "extra pay"?



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Anonymous

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Anonymous wrote:

Are you saying they get "extra pay"?


Depends on the contract.  In Atlanta there's no extra pay except overnight premiums, or backup pay.  Everybody else gets cashier pay.  It's ridiculous.

We don't actually keep up with courtesy clerk breaks.  It's very difficult because multiple people might send them and they're usually sent everywhere to do who knows what. 



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Anonymous

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  • Hi, My experience with Kroger is this,  being a front end supervisor or head clerk is very stressful,,long hours, and enduring long days and lines until you can't see the door. My HC OR FES are forever scrambling for help and if your store is already short staffed you have to step in and help no matter what and you saying it's not in my job title,,, wrong answer and wrong attitude,, the front end staff,, cashiers and courtesy clerks look to you to set an example for them,,,, monkey see monkey do ,plain  and simple If you  just going after the position for the money,,,stop,, being a cashier is more secure in pay but hours are based on senority,,,and if you have a fix budget you scramble for hours by getting at another store, department or promotion or someone quits or retires but no guarantees there either. Being a FES OR HC is not a glorified position,,,when something happens,,, you are the first person the customer will want to talk to,, also hc or fes  defuse problems for upper management . With being a cashier you can transfer to another store or department, in the front management,,, its not that easy. You also get shifted in your district just like upper management,,,they never stay in the same store ,,corporate puts them where they are needed as to not get to comfortable.smile


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Anonymous

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my overnight crew is awesome considering they are forever short handed,,,, keep up the good work,,,,happy holidays,,,,,,,,,,,,,,,,,,,,,,HHHHHHHHHHHHHHHHHHHummmm buggggggggggggg



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Anonymous

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my overnight crew is awesome considering they are forever short handed,,,, keep up the good work,,,,happy holidays,,,,,,,,,,,,,,,,,,,,,,HHHHHHHHHHHHHHHHHHHummmm buggggggggggggg



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Anonymous

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THE PLU IS NOTHING,,, THEY KEEP CHANGING DAY TO DAY,,,,YOU REALLY NEED TO KNOW IF THE PRODUCE DEPARTMENT IS HAVING A NEW ITEM,,OR IF THEY CHANGED THE ORINGINAL PLU TO A NEW PLU,,, YOU HAVE TO BE ON TOP OF THINGS AND JUST WING IT,,,,IT DOESN'T FLY WITH THE CUSTOMERS MUCH LESS ME,,, I AM ALSO A CUSTOMER,



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Anonymous

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WINGING IT DOESN'T FLY,,DO IT RIGHT THE FIRST TIME,,, BE HONEST WITH YOUR FES AND YOUR CUSTOMERS,,,, NOBODY LIKES TO BE LIED TO,,,,



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