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Post Info TOPIC: Can't communicate with my store because no one ever answers the phone


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Can't communicate with my store because no one ever answers the phone
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That's a bit of an exaggeration --- I've seen the phone answered.
But on a day like today when I need to let them know that I may be a little late due to family emergencies, the phone just rings and rings and rings.
Why? Because, of course, Front End runs the Customer Service desk, and at my store, Front End is completely fudged up.
I would bet that the person responsible either has five people in line, is having to assist U-scan or, it wouldn't surprise me, is helping on a register.



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Page a different department and leave a message.

Try to remember phone extensions.  Like, if uscan is 2120, dial that after the recording says to enter 0-9. 



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Does that work? I didn't know you could dial extensions directly when calling the store.

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4hourrush wrote:

Does that work? I didn't know you could dial extensions directly when calling the store.


 It did at my old store.  But, I was unable to dial the managers' portable phone directly.

 



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FrontEndSlave wrote:

That's a bit of an exaggeration --- I've seen the phone answered.
But on a day like today when I need to let them know that I may be a little late due to family emergencies, the phone just rings and rings and rings.
Why? Because, of course, Front End runs the Customer Service desk, and at my store, Front End is completely fudged up.
I would bet that the person responsible either has five people in line, is having to assist U-scan or, it wouldn't surprise me, is helping on a register.


 I've had that problem in the past.  I saved all my calls on my phone so I could prove I called SIX times in case they said something to me.  Call another department and have them page someone for you.



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Ms White wrote:
FrontEndSlave wrote:

That's a bit of an exaggeration --- I've seen the phone answered.
But on a day like today when I need to let them know that I may be a little late due to family emergencies, the phone just rings and rings and rings.
Why? Because, of course, Front End runs the Customer Service desk, and at my store, Front End is completely fudged up.
I would bet that the person responsible either has five people in line, is having to assist U-scan or, it wouldn't surprise me, is helping on a register.


 I've had that problem in the past.  I saved all my calls on my phone so I could prove I called SIX times in case they said something to me.  Call another department and have them page someone for you.


 

*nod* I do that now too.
I try to call from my cell phone rather than my home's landline.
That way if I get to the store and people are grumbling, I can show them that I did try to call the store, just did not get an answer.

*BING* THERE IS A CALL WAITING FOR CUSTOMER SERVICE ON ONE...ZERO...TWO. 

 



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Anonymous

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Goal at my store is to answer within three rings. There are crazy busy days I'll just let it ring because there are others up front who could answer instead.  We're pretty good at it but I'll call other Krogers and wait and wait and wait. 



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That's why you do what I did: give your number to your manger and vise versa. Text them whenever you need to let them know anything important. My cashiers won't answer the phones at my store for crap. And if they do answer, they place you on holduntil you hang up out of impatience. Having the manger's cell number is a lifesaver.

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