This OSAT is a joke, and this company has placed TOO much focus on it. This company has become "all about the customers"..but whatever happened to making your employees happy as well? keeping your employees happy will, in turn, make for a happy workplace environment, and ultimately creating naturally happy customers to follow. Let's face it, as customers of other retailers we shop at, do you really want to be bugged and asked if you're finding everything you need, or being told about their numerous BOGO sales by every associate you come into contact with at that particular place? NO. It becomes annoying, fake, and makes you not want to shop there anymore. It makes you lose your focus as to what you went in there for to begin with. I stopped shopping at Macy's for that very reason.
-Now these osat surveys..I personally know a few people that shop at my store (family,neighbors) and they have filled out these surveys giving us highly satisfied in all of the fields, and naming myself, or their bagger/cashier at the time, or someone else in the store who they like as well. Suspiciously enough, NOT ONCE HAVE THESE SURVEYS SHOWN UP ON OUR DAILY SHEETS WE ARE GIVEN OUT AT THE HUDDLE. I have yet to see their surveys. I've even told them about it not showing their comments they left, and they've literally filled one out in front of me to make sure they didn't do anything wrong, and sure enough, still not showing up anywhere. Now here we sit at every huddle with our jobs being threatened if we don't get better comments/highly satisfied ratings/more surveys being done. I feel sorry for management as well, because they are constantly harassed about this as well and their jobs are on the line more so.
You can't take that seriously. No store will be 100% fully stocked. There are external factors out of the company's control that makes this impossible.
They used to give us a $5 gift card if we were mentioned in the survey. The DM said it costs too much money so they quit giving them out. They quit posting the comments on the board too. I remember one comment a customer left, it was about our comanager lol! It said "whoever that lady is that does those announcements needs to stop, I can't hear anything when she is talking, she is so loud!" LOL, and it's true. She screams on the pager. I always had to stop talking to my customer and we had to wait until she was done. Either that or yell over her.
Osat is a joke. it's focus is unsatisfied customers and it points the score in a negative direction by its very existence. More people will fill out between 1-4 than will ever fill out as a 5. People that put 5 do it for the gas points and not everyone has a fuel station where it matters. I'd say more than 30% should be added to the final stats to even make it accurate.
__________________
Would you like fries with th... I mean, your milk in a bag?
Who wins those $5,000 and $100 gift cards? I've never heard a thing about a winner. Do they post them on the website somewhere? You never hear about the winners. At least not in my areas store.
Who wins those $5,000 and $100 gift cards? I've never heard a thing about a winner. Do they post them on the website somewhere? You never hear about the winners. At least not in my areas store.
I've only heard of 1 winner. That's only because the person was from the area and refused to have their name posted. They wanted to do an "XXX won and you can too!"
-- Edited by BagBoy on Friday 30th of January 2015 06:11:09 PM
__________________
Would you like fries with th... I mean, your milk in a bag?
Our OSAT keeps dropping, despite all the engagement time we've been doing lately. Customers just want to be left the $%@% alone, not bothered by every.single.employee in the store just because a freaking MJ song is playing.
The funny part for me this week was having one of the co-managers come up to me and tell me that my name was mentioned positively in the OSAT survey.
Said I would get 200 fuel points.
I ride a bicycle to work (three miles one way) or walk when it rains.
My car sits in the driveway needing repairs to the engine -- or I need to buy a decent used car -- and I don't have the money for either possibility as long as I make the low wages I do at Kroger.
Yea. Fuel points.
That really is going to help me.
You know what would help more, getting more than $62 per paycheck.
I am down right now to around $19 until this Thursday's direct deposit.
Bought $30 of groceries earlier in the week and just picked up $12 worth today.
This of course ignores all the repairs needed at home, taking care of a family member, paying off student loans, keeping insurance, pet bills, etc.
If you want to motivate me how about instead of 200 fuel points you give me a dollar for each one of them. :P
The funny part for me this week was having one of the co-managers come up to me and tell me that my name was mentioned positively in the OSAT survey. Said I would get 200 fuel points.
I ride a bicycle to work (three miles one way) or walk when it rains. My car sits in the driveway needing repairs to the engine -- or I need to buy a decent used car -- and I don't have the money for either possibility as long as I make the low wages I do at Kroger.
Yea. Fuel points. That really is going to help me. You know what would help more, getting more than $62 per paycheck. I am down right now to around $19 until this Thursday's direct deposit. Bought $30 of groceries earlier in the week and just picked up $12 worth today.
This of course ignores all the repairs needed at home, taking care of a family member, paying off student loans, keeping insurance, pet bills, etc. If you want to motivate me how about instead of 200 fuel points you give me a dollar for each one of them. :P
Look on the bright side... it's tax refund season. You should get back all the money that was taken out of your paychecks for taxes and qualify for the Earned Income Credit. What you get back in your refund check could go a long way in helping pay for those engine repairs.
The funny part for me this week was having one of the co-managers come up to me and tell me that my name was mentioned positively in the OSAT survey. Said I would get 200 fuel points.
I ride a bicycle to work (three miles one way) or walk when it rains. My car sits in the driveway needing repairs to the engine -- or I need to buy a decent used car -- and I don't have the money for either possibility as long as I make the low wages I do at Kroger.
Yea. Fuel points. That really is going to help me. You know what would help more, getting more than $62 per paycheck. I am down right now to around $19 until this Thursday's direct deposit. Bought $30 of groceries earlier in the week and just picked up $12 worth today.
This of course ignores all the repairs needed at home, taking care of a family member, paying off student loans, keeping insurance, pet bills, etc. If you want to motivate me how about instead of 200 fuel points you give me a dollar for each one of them. :P
Can you ride share with someone? Any neighbors know of jobs where they work? I walked for 3 years so I know just how you feel. Luckily it was only a 10 minute walk for me. Can you do yard work around the neighborhood? Trim trees, rake leaves, etc. Hell I don't know. There's got to be something you can do. Is there public transportation?
They used to give us a $5 gift card if we were mentioned in the survey. The DM said it costs too much money so they quit giving them out. They quit posting the comments on the board too. I remember one comment a customer left, it was about our comanager lol! It said "whoever that lady is that does those announcements needs to stop, I can't hear anything when she is talking, she is so loud!" LOL, and it's true. She screams on the pager. I always had to stop talking to my customer and we had to wait until she was done. Either that or yell over her.
No. The reasl reason they no longer give out $5 gift card is because the money has to be taxed. So Kroger is avoiding trouble with the IRS by doing away with the $5 gift cards.
