Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: Incident with a customer


Veteran Member

Status: Offline
Posts: 42
Date:
Incident with a customer
Permalink   


So I got called in to close our fuel centre last night. This man (a regular) pulls up and pays with his card at the pump and after pumping 2 gallons he realised he accidentally chose to use 10 Cents out of his full dollar off discount so he hung up the nozzle and it ended the transaction which meant now he had 90 cents off instead of $1 and he came up to the window and started to tell me what happened. I told him, "sir, we can't do anything about that once your points are gone they're gone." He just snapped. He started yelling and cussing me out calling me things like "you stupid SOB you idiot MF'er I'm gonna kick your ass you're a dead SOB if I ever see you again outside this box you stupid MF'er" I just ignored him. He then flicks me off and says "get a damn education." And walks back to his pump to use his 90 cents off.

I had a line of customers behind him and he started yelling at them about how I was "stupid and useless." He then comes back to the window after I cleared out the line of customers waiting and starts yelling again about how stupid I am and how I lost his fuel points and then i said "Sir, you can call the 1-800 number on the back of your Kroger card because we can't give points here." and he started pounding his fists against our window glass and at this point I went ahead and called security and the guy saw I was on the phone and he must've gotten spooked cause he flicked me off again and left in his vehicle but not before I got his tag #.

Anyway, security arrived and took an incident report and stuck around because of the threats. I also had to call store management and our fuel centre lead to tell them what happened. I've never been cussed out like that before in my 2 years of working retail. Anyone ever had a customer get this disgruntled before?



__________________


Guru

Status: Offline
Posts: 207
Date:
Permalink   

"Get an education," says the man who doesn't know how to pump gas.

**** that guy, and **** everybody like him. Rich, entitled man-children taking out their whiny impotent rage against anyone they can. He ran off because he's a coward, just like every other whiny bitch who thinks they can **** all over service workers. I hope he accidentally hit the gas pedal instead of the brake and drove off a cliff.

Sorry, ****ing hate people like that. Yeah, we got tons of them. Trash, all of them. Their day will come.

__________________

RANK AND FILE



Guru

Status: Offline
Posts: 540
Date:
Permalink   

I was running register one Saturday night and one of the girls beside me had to tell a customer that she couldn't accept a check written for more than a order is after the office closed and the idiot customer told her "Get a Job!" 



__________________


Guru

Status: Offline
Posts: 389
Date:
Permalink   

I had a guy that asked for something I couldn't find. I told him I had to ask someone, and went to get someone from that department. When I came back, he had figured it out and barked, "that's what I hate about this ****ing place, you idiots don't know your ass from a hole in the ground!"

Some people are just rude and irritating like that. They probably think we all start at $15/hr and know everything about the store. From the looks of things, the guy at the fuel station might have been drunk or stoned or something, too. Normal people don't tend to dish out that level of abuse. OP handled the situation well.

__________________


Guru

Status: Offline
Posts: 389
Date:
Permalink   

^ Might I add, all of that cussing and violent rambling over $1.80. Was it really worth it to him to risk going to jail? hmm



-- Edited by Pizza1029 on Monday 2nd of March 2015 02:10:34 PM

__________________
Anonymous

Date:
Permalink   

Good job not engaging with him.  I've seen others make that mistake and become the bad guy.  I would have called security sooner though. 



__________________


Veteran Member

Status: Offline
Posts: 59
Date:
Permalink   

I just tune them out when they start yelling and cussing at me. I actually had a customer stand up for me when this guy was yelling at me. the other customer told him that he's an ass for talking to me that way and that Karma will get him back

__________________


Guru

Status: Offline
Posts: 3390
Date:
Permalink   

I've luckily never had anyone that crazy, but if that ever happened, I'd probably snap and say something back to him.

__________________
Anonymous

Date:
Permalink   

I've had a customer call my department once, she was upset about something.

 

She started calling all of us incompetent, then started cursing. I just told her "If you're going to curse at me, I'm hanging up." 

 

Then I just hung up. 

 

I never heard anything else about it, so i guess everything was ok.



__________________
FuelGal

Date:
Permalink   

Bank of Australia wrote:

So I got called in to close our fuel centre last night. This man (a regular) pulls up and pays with his card at the pump and after pumping 2 gallons he realised he accidentally chose to use 10 Cents out of his full dollar off discount so he hung up the nozzle and it ended the transaction which meant now he had 90 cents off instead of $1 and he came up to the window and started to tell me what happened. I told him, "sir, we can't do anything about that once your points are gone they're gone." He just snapped. He started yelling and cussing me out calling me things like "you stupid SOB you idiot MF'er I'm gonna kick your ass you're a dead SOB if I ever see you again outside this box you stupid MF'er" I just ignored him. He then flicks me off and says "get a damn education." And walks back to his pump to use his 90 cents off.

I had a line of customers behind him and he started yelling at them about how I was "stupid and useless." He then comes back to the window after I cleared out the line of customers waiting and starts yelling again about how stupid I am and how I lost his fuel points and then i said "Sir, you can call the 1-800 number on the back of your Kroger card because we can't give points here." and he started pounding his fists against our window glass and at this point I went ahead and called security and the guy saw I was on the phone and he must've gotten spooked cause he flicked me off again and left in his vehicle but not before I got his tag #.

Anyway, security arrived and took an incident report and stuck around because of the threats. I also had to call store management and our fuel centre lead to tell them what happened. I've never been cussed out like that before in my 2 years of working retail. Anyone ever had a customer get this disgruntled before?


 I've had this multiple times. I've even had a man call me a 'dumb c***' to a regular customer. That woman looked at him as if she wanted to smack him! What I do is just ignore them; They're gonna get steamed and upset about it, but you're not going to get in trouble for his mistake. Honestly you can refuse service to hostile customers. If that were me, I would have asked him to leave. Management may get mad, but I'd like to see them try to run the FC!



__________________


Veteran Member

Status: Offline
Posts: 42
Date:
Permalink   

I thought about shutting his pump off and refusing service just to get him to leave but I thought it'd be wiser to just ignore him. When I called management, they of course sided with the customer and told me I should've issued a refund and apologised. I'm just an emergency call-in for when someone calls out at fuel, they never showed me how to do a refund out there. The guy could've easily called the 1-800 number on the back of his card and gotten them to credit him 100 fuel points over the phone but I guess the guy was just looking for trouble.

__________________


Guru

Status: Offline
Posts: 1454
Date:
Permalink   

Management wanting you to apologise to and kiss this doosh bag's a$$ is EXACTLY how and why 'people' think they can act like damn fools now. I once worked for Menard's; we had a rich Indian prick throw a fit over a botched order. He screamed the foulest names at us all I've ever heard. The store manager himself came out, listened to this **** wad for four seconds----then ripped up his order papers, spit on them, and flung them to the ground. "WE DON'T NEED YOUR BUSINESS."

It was truly one of the most beautiful displays I've ever seen. Store manager kept his job, corp. backed him up, and he encouraged us to NEVER take abuse from customers, to always direct them to management. .......................But I haven't seen anything like that in all the years since.

__________________

Mother Earth needs to douche.

 

FuelGal

Date:
Permalink   

Bank of Australia wrote:

I thought about shutting his pump off and refusing service just to get him to leave but I thought it'd be wiser to just ignore him. When I called management, they of course sided with the customer and told me I should've issued a refund and apologised. I'm just an emergency call-in for when someone calls out at fuel, they never showed me how to do a refund out there. The guy could've easily called the 1-800 number on the back of his card and gotten them to credit him 100 fuel points over the phone but I guess the guy was just looking for trouble.


 I work everday as a Fuel Clerk and I've never even knew there was such a thing as a 'fuel refund'. If so, I've never used it. If someone messes up their points on their own and they get pissed about it, too damn bad. I agree with nocturnia. Customers are what put the money in our pockets, but they sure as hell don't have the right to treat us like crap and act like they are better than us. It's Kroger's illogical thinking that makes all the idiots think they can act this way. I deal with 90% of those kind of customers everyday. But if it's really that bad.. I ask them to leave. I'm not going to be threatened and walked all over; Not even at work.



__________________


Guru

Status: Offline
Posts: 389
Date:
Permalink   

We work with the general public, so everyone acts about how you would expect the general public to act - and illegal acts such as verbal assault apply to them as well.

__________________
Anonymous

Date:
Permalink   

wouldn't categorize him as "rich" if he was worried about 10 cents on a fuel point system.... Just a disgruntled POS



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard