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Post Info TOPIC: New mystery shopper rule
Anonymous

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New mystery shopper rule
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We were told if a mystery shopper walked up to the deli counter and if every single person didn't say hi, we wouldn't get full credit for the mystery shop.  Isn't that the dumbest thing you've ever heard of?  I wouldn't shop at a place like that.  I'd take my business elsewhere.  Tell everyone you know to file a complaint every time they're bombarded by Kroger employees saying, "Hello, how are you today?"  When I go up to a service counter, I only need one person to greet me and ask me what I want.  Two is okay if the second person doesn't already know I've been waited on.  Three or more people it becomes annoying.



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Anonymous

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Where do they get the idea that this is what a customer wants? Plus, I don't know if things are different over there, but our customers tend to get annoyed when you're waiting on them and you start chatting with someone else. 



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None of this makes sense at a deli counter.

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It doesn't. Honestly as a closer, the last thing I want to do is be social. Get your ****, get the hell off my counter.

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I have had the "opportunity" to have been mystery shopped 4 times now. Luckily I have had good shops everytime. Apparently one time, I had my back turned towards the display I was filling and the "mystery shopper" walked right passed me on my blind side and I was not given the "credit" for acknowledgement. This shopper came back through a second time and I helped them with with their "questions"

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Anonymous

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Indy1979 wrote:

I have had the "opportunity" to have been mystery shopped 4 times now. Luckily I have had good shops everytime. Apparently one time, I had my back turned towards the display I was filling and the "mystery shopper" walked right passed me on my blind side and I was not given the "credit" for acknowledgement. This shopper came back through a second time and I helped them with with their "questions"


 Have had the same thing happen to me.  I work in produce and its BS.  Constantly have my back to the customer all day. 



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I had a customer almost flip out on me over all the additives food have in them the other night.  He was looking for a specific brand butter without soy oil and dehydrated fats.  He was loud too.  I thought for sure I was going to get to see the combination of "make it right" and "mystery shopper" all at once.  The Natures' market clerk calmed him down and sent him on his way.  It was just a loud customer that has certain food priorities.

 

Off Topic for anyone else that knows about inventory.  We used to have a choice of keeping our BOHs or using the auditor company BOHs.  This year, we were forced to switch to the auditing company BOHs.  What a mess!

They counted everything in my aisle with their eyes closed and made up any number.  I have changed over 100 BOHs in the last week since inventory.  99% of them, I am undoing what the inventory company did.  I do not have time to scan and check all 1000+ items in the aisle.  I only have 3 more weeks to see the BOH change history.  Their changes are easy to spot.  Have an FI next to them and use a certain euid.

Two examples:

Pssst 5# bag of rice.  Shelf was full.  Shelf holds 16 if I pat them down.  Somehow they counted 41.  I subtracted 25 the other night.

Progresso soup in a cage.  Cage was full.  Cage holds 18.  They added 24 to the BOH.  I knew the BOH was accurate on that one because I over ordered it and have been making sure more didn't come in.

What a mess backstock is now.  Not very many people on our night crew scan residual backstock.



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Anonymouse1 wrote:

I had a customer almost flip out on me over all the additives food have in them the other night.  He was looking for a specific brand butter without soy oil and dehydrated fats.  He was loud too.  I thought for sure I was going to get to see the combination of "make it right" and "mystery shopper" all at once.  The Natures' market clerk calmed him down and sent him on his way.  It was just a loud customer that has certain food priorities.

 

Off Topic for anyone else that knows about inventory.  We used to have a choice of keeping our BOHs or using the auditor company BOHs.  This year, we were forced to switch to the auditing company BOHs.  What a mess!

They counted everything in my aisle with their eyes closed and made up any number.  I have changed over 100 BOHs in the last week since inventory.  99% of them, I am undoing what the inventory company did.  I do not have time to scan and check all 1000+ items in the aisle.  I only have 3 more weeks to see the BOH change history.  Their changes are easy to spot.  Have an FI next to them and use a certain euid.

Two examples:

Pssst 5# bag of rice.  Shelf was full.  Shelf holds 16 if I pat them down.  Somehow they counted 41.  I subtracted 25 the other night.

Progresso soup in a cage.  Cage was full.  Cage holds 18.  They added 24 to the BOH.  I knew the BOH was accurate on that one because I over ordered it and have been making sure more didn't come in.

What a mess backstock is now.  Not very many people on our night crew scan residual backstock.


 Well that's kind of why we do inventory. If they fulck up the numbers, and they usually do, it makes ordering impossible. 



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Anonymous

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Anonymous wrote:

We were told if a mystery shopper walked up to the deli counter and if every single person didn't say hi, we wouldn't get full credit for the mystery shop.  Isn't that the dumbest thing you've ever heard of?  I wouldn't shop at a place like that.  I'd take my business elsewhere.  Tell everyone you know to file a complaint every time they're bombarded by Kroger employees saying, "Hello, how are you today?"  When I go up to a service counter, I only need one person to greet me and ask me what I want.  Two is okay if the second person doesn't already know I've been waited on.  Three or more people it becomes annoying.


Hell, I'd have some fun with that.  Customer approaches counter, I'd say hello, I'll be right back.  Yell to other employee in backroom, very enthusiastically, "WE HAVE A CUSTOMER"!  Other employee comes out all excited to see customer and says hello!   Or if you are both out front, even better if there are three of you, say Hello in unison.  Or in a row row row your boat effect. (0ff key or on).   



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Anonymous wrote:
Anonymous wrote:

We were told if a mystery shopper walked up to the deli counter and if every single person didn't say hi, we wouldn't get full credit for the mystery shop.  Isn't that the dumbest thing you've ever heard of?  I wouldn't shop at a place like that.  I'd take my business elsewhere.  Tell everyone you know to file a complaint every time they're bombarded by Kroger employees saying, "Hello, how are you today?"  When I go up to a service counter, I only need one person to greet me and ask me what I want.  Two is okay if the second person doesn't already know I've been waited on.  Three or more people it becomes annoying.


Hell, I'd have some fun with that.  Customer approaches counter, I'd say hello, I'll be right back.  Yell to other employee in backroom, very enthusiastically, "WE HAVE A CUSTOMER"!  Other employee comes out all excited to see customer and says hello!   Or if you are both out front, even better if there are three of you, say Hello in unison.  Or in a row row row your boat effect. (0ff key or on).   


 Everyone should go to the very front of the counter and stare at the customer.



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RE: New Misery Shopper Rule
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Let me be the first to say, "Hello".

 



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Anonymous

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RE: New mystery shopper rule
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Anonymous wrote:
Anonymous wrote:

We were told if a mystery shopper walked up to the deli counter and if every single person didn't say hi, we wouldn't get full credit for the mystery shop.  Isn't that the dumbest thing you've ever heard of?  I wouldn't shop at a place like that.  I'd take my business elsewhere.  Tell everyone you know to file a complaint every time they're bombarded by Kroger employees saying, "Hello, how are you today?"  When I go up to a service counter, I only need one person to greet me and ask me what I want.  Two is okay if the second person doesn't already know I've been waited on.  Three or more people it becomes annoying.


Hell, I'd have some fun with that.  Customer approaches counter, I'd say hello, I'll be right back.  Yell to other employee in backroom, very enthusiastically, "WE HAVE A CUSTOMER"!  Other employee comes out all excited to see customer and says hello!   Or if you are both out front, even better if there are three of you, say Hello in unison.  Or in a row row row your boat effect. (0ff key or on).   


 Might make it a barbershop quartet style... Hello, Hello, Hello, HELLO!



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Anonymous

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I like when they come in on a busy day and report they didn't see anyone in a couple of the departments. I guess they still can't figure out why no one is there. but hey eschedule was green!



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Anonymous

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They are now making departments spy on each other and fill out daily reports on customer interaction. Way to boost moral! Everyone is getting vindictive. "Oh deli manager gave my bakery clerk a bad review, well I'm gonna go rip his department a new one."

I for one refuse to give a negative report because I don't believe that it is right. 



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Anonymous wrote:

They are now making departments spy on each other and fill out daily reports on customer interaction. Way to boost moral! Everyone is getting vindictive. "Oh deli manager gave my bakery clerk a bad review, well I'm gonna go rip his department a new one."

I for one refuse to give a negative report because I don't believe that it is right. 


wow.  First empowering employees to make price adjustment decisions.  Now empowering employees to snitch on each other?  What are the managers supposed to be doing?

A friend was telling me that being non interactive is now a fireable offense.  He said managers were monitoring him on the sales floor to make sure he was engaging with customers.   



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Anonymous

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Anonymouse1 wrote:
Anonymous wrote:

They are now making departments spy on each other and fill out daily reports on customer interaction. Way to boost moral! Everyone is getting vindictive. "Oh deli manager gave my bakery clerk a bad review, well I'm gonna go rip his department a new one."

I for one refuse to give a negative report because I don't believe that it is right. 


wow.  First empowering employees to make price adjustment decisions.  Now empowering employees to snitch on each other?  What are the managers supposed to be doing?

A friend was telling me that being non interactive is now a fireable offense.  He said managers were monitoring him on the sales floor to make sure he was engaging with customers.   


Sounds like a good way to get rid of some employees higher up on the pay scale!  Employees are now damned if they do, damned if they don't. 



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Anonymous

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Anonymous wrote:

I like when they come in on a busy day and report they didn't see anyone in a couple of the departments. I guess they still can't figure out why no one is there. but hey eschedule was green!


 You need to tell the customers if they need help, go to the cash registers.  That's where all the employees work now.



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