Alright so I just started in the deli department at my local Kroger. I really like the HR lady at my store who hired me, but not so much my new manager. She came up to see me on the day I was finishing my computer training in order to schedule me in for training. Our store is so hurting for help that she wanted me to jump right in, which, granted, I have absolutely no problem with. At that point, I had been unemployed for three weeks, no paycheck, and my husband's paycheck wasn't quite getting us by. Plus we just bought a house and I'm 24 weeks pregnant, so you can imagine that I was MORE than happy to start working and getting paid again.
Well there I was the very next day, thrown into the trenches with being training on chicken. I've worked with fryers and commercial ovens and dishwashers before, but of course, everywhere is going to have different models of these equipment. I arrived and explained to one of the girls working in the deli that it was my first day and she brought me over to the manager. Well lo and behold, my manager wouldn't even look at me as she talked DIRECTLY to my coworker like I wasn't there, making me feel very awkward as she explained who would be my trainer and who could come override the system to clock me in (since I was OFFICIALLY on the schedule). OK, so whatever. I get over to the fryers, meet my trainer, and we hit it off from the start working great together. Only thing was....I don't think he was expecting me AT ALL. No one had told him that he would be training a newbie, which I guess they just figured since I have experience that all I would really need is to be told WHAT to cook and WHEN. Then his shift ended at 3 and I was still there until 4, leaving me with an hour to kill and figure out what to do. I jumped on dishes without being told since they were practically toppling out of the sink (no one else was bothering to touch them) and then clocked out and left at 4.
Fast forward to the next day. Again, I work on the fryers with the same trainer. A little quieter of a day as I already knew what to do and all I really needed from him was to know what he had already gotten done so I knew what to jump on next. Not a problem...until we get to the ticket printing for sandwiches and hot dogs. Now I didn't catch him the day before either on showing me how to ticket printing machine worked and STILL missed him on the second day. He kind of skimmed over how the machine worked, but I never really got to actually try it out and make sure I was doing it right. He also didn't set me up with the price gun so I could take things out of inventory that didn't sell. Again, he kind of skimmed over the process, but he didn't actually get me set up with my password and everything so I could actually use it.
That day, his shift ended at 2 and I was still on the clock until 4, leaving me two hours of "ooook, now what the hell am I supposed to do?" So I walked over to the woman serving on the hot line with the bistro side and asked her about serving on the bistro line and ticket printing. She wasn't entirely thrilled with having to do any sort of training, but at least she went over it with me so I had *somewhat* of an idea of what to do if I was the only person in the deli and someone showed up wanting a hot lunch. She also explained to me that he trainer taught her NOTHING about serving on the hot line and she had to figure it out all by herself. So I guess I should be grateful that she was at least willing to give me a little bit of a hand, but it still didn't feel like training.
That ate about an hour of time, leaving me with the last hour of my shift. In walks the evening fry cook and oh boy, I am so glad she was not my trainer in the morning for the past two days. Very spastic, she's all over the place and the first thing she does is leave her drink on the counter in the kitchen, which I know is a 5 point violation when the health department comes by. So for only the third time I've even really seen my manager, she comes in and just BITCHES this girl out for the drinks, completely ignoring me as I jump on dishes again just to have something to do and look busy. After the manager finished her raid and left, I approached the new girl, introduced myself and explained that I was there to learn her job. She seemed friendly enough, but she was also not prepared to do any sort of training. She also contradicted many of the things that my first trainer had told me, basically showing me that this Kroger has no standards when it comes to how things are done. Or at least the current employees just don't give a **** about doing it RIGHT.
Needless to say, my very organized method of working in the past is being driven crazy right now by the chaotic nature of this job. There's no real order or standards and the manager herself is hardly ever seen. This bothers me way more than most people apparently think it should, but I take my job seriously. Plus I'm in my probation period and pregnant, which means I have to work extra hard to prove myself if I want a job when I get back from maternity leave.
What should I do? My manager doesn't want to or seem to have time to talk to me, my fellow coworkers are clueless on how to train a new person, and I feel like I'm missing half the stuff I should know for this job. Tonight I work the meat and cheese side of the deli, which I am actually looking forward to because I am very familiar with using slicers and know how to handle them without cutting myself. 7 years now working with a slicer at my old job and NEVER once got cut. So crossing my fingers my new trainer tonight will be a little more helpful. Am I over thinking this job or am I being screwed by my department on training?
Alright so I just started in the deli department at my local Kroger. I really like the HR lady at my store who hired me, but not so much my new manager. She came up to see me on the day I was finishing my computer training in order to schedule me in for training. Our store is so hurting for help that she wanted me to jump right in, which, granted, I have absolutely no problem with. At that point, I had been unemployed for three weeks, no paycheck, and my husband's paycheck wasn't quite getting us by. Plus we just bought a house and I'm 24 weeks pregnant, so you can imagine that I was MORE than happy to start working and getting paid again.
Well there I was the very next day, thrown into the trenches with being training on chicken. I've worked with fryers and commercial ovens and dishwashers before, but of course, everywhere is going to have different models of these equipment. I arrived and explained to one of the girls working in the deli that it was my first day and she brought me over to the manager. Well lo and behold, my manager wouldn't even look at me as she talked DIRECTLY to my coworker like I wasn't there, making me feel very awkward as she explained who would be my trainer and who could come override the system to clock me in (since I was OFFICIALLY on the schedule). OK, so whatever. I get over to the fryers, meet my trainer, and we hit it off from the start working great together. Only thing was....I don't think he was expecting me AT ALL. No one had told him that he would be training a newbie, which I guess they just figured since I have experience that all I would really need is to be told WHAT to cook and WHEN. Then his shift ended at 3 and I was still there until 4, leaving me with an hour to kill and figure out what to do. I jumped on dishes without being told since they were practically toppling out of the sink (no one else was bothering to touch them) and then clocked out and left at 4.
Fast forward to the next day. Again, I work on the fryers with the same trainer. A little quieter of a day as I already knew what to do and all I really needed from him was to know what he had already gotten done so I knew what to jump on next. Not a problem...until we get to the ticket printing for sandwiches and hot dogs. Now I didn't catch him the day before either on showing me how to ticket printing machine worked and STILL missed him on the second day. He kind of skimmed over how the machine worked, but I never really got to actually try it out and make sure I was doing it right. He also didn't set me up with the price gun so I could take things out of inventory that didn't sell. Again, he kind of skimmed over the process, but he didn't actually get me set up with my password and everything so I could actually use it.
That day, his shift ended at 2 and I was still on the clock until 4, leaving me two hours of "ooook, now what the hell am I supposed to do?" So I walked over to the woman serving on the hot line with the bistro side and asked her about serving on the bistro line and ticket printing. She wasn't entirely thrilled with having to do any sort of training, but at least she went over it with me so I had *somewhat* of an idea of what to do if I was the only person in the deli and someone showed up wanting a hot lunch. She also explained to me that he trainer taught her NOTHING about serving on the hot line and she had to figure it out all by herself. So I guess I should be grateful that she was at least willing to give me a little bit of a hand, but it still didn't feel like training.
That ate about an hour of time, leaving me with the last hour of my shift. In walks the evening fry cook and oh boy, I am so glad she was not my trainer in the morning for the past two days. Very spastic, she's all over the place and the first thing she does is leave her drink on the counter in the kitchen, which I know is a 5 point violation when the health department comes by. So for only the third time I've even really seen my manager, she comes in and just BITCHES this girl out for the drinks, completely ignoring me as I jump on dishes again just to have something to do and look busy. After the manager finished her raid and left, I approached the new girl, introduced myself and explained that I was there to learn her job. She seemed friendly enough, but she was also not prepared to do any sort of training. She also contradicted many of the things that my first trainer had told me, basically showing me that this Kroger has no standards when it comes to how things are done. Or at least the current employees just don't give a **** about doing it RIGHT.
Needless to say, my very organized method of working in the past is being driven crazy right now by the chaotic nature of this job. There's no real order or standards and the manager herself is hardly ever seen. This bothers me way more than most people apparently think it should, but I take my job seriously. Plus I'm in my probation period and pregnant, which means I have to work extra hard to prove myself if I want a job when I get back from maternity leave.
What should I do? My manager doesn't want to or seem to have time to talk to me, my fellow coworkers are clueless on how to train a new person, and I feel like I'm missing half the stuff I should know for this job. Tonight I work the meat and cheese side of the deli, which I am actually looking forward to because I am very familiar with using slicers and know how to handle them without cutting myself. 7 years now working with a slicer at my old job and NEVER once got cut. So crossing my fingers my new trainer tonight will be a little more helpful. Am I over thinking this job or am I being screwed by my department on training?
I think you should quit right now. You will be going on pregnancy leave soon any way so why waste everyone's time.
That sounds like a typical training day at Kroger. Usually when someone new shows up, it's a surprise to the other workers. I once had to train a guy how to bake bread. Do you know how hard it is to teach someone how to bake when they don't even know the names of the different breads? Most departments are severely short on help. The problem is the workers already have their day planned out and when someone new shows up for training, it throws a wrench into their plans. Just keep on doing what you've been doing. When you get there, find out what you're suppose to do and then do it. If you don't know how, ask someone. As far as the manager goes, she may be the type that spends all of her time in the office and prefers to let the other deli workers do the grunt work.
Don't expect part time employees to invest themselves in your training. They probably figure it is not their responsibility. The way I look at is the department head should be responsible for training new hires. Unfortunately at Kroger many of the dept head responsibilities are forced on regular employees. Just imagine how you would feel if you had to train someone that was most likely taking hours that they could be working.
Alright so I just started in the deli department at my local Kroger. I really like the HR lady at my store who hired me, but not so much my new manager. She came up to see me on the day I was finishing my computer training in order to schedule me in for training. Our store is so hurting for help that she wanted me to jump right in, which, granted, I have absolutely no problem with. At that point, I had been unemployed for three weeks, no paycheck, and my husband's paycheck wasn't quite getting us by. Plus we just bought a house and I'm 24 weeks pregnant, so you can imagine that I was MORE than happy to start working and getting paid again.
Well there I was the very next day, thrown into the trenches with being training on chicken. I've worked with fryers and commercial ovens and dishwashers before, but of course, everywhere is going to have different models of these equipment. I arrived and explained to one of the girls working in the deli that it was my first day and she brought me over to the manager. Well lo and behold, my manager wouldn't even look at me as she talked DIRECTLY to my coworker like I wasn't there, making me feel very awkward as she explained who would be my trainer and who could come override the system to clock me in (since I was OFFICIALLY on the schedule). OK, so whatever. I get over to the fryers, meet my trainer, and we hit it off from the start working great together. Only thing was....I don't think he was expecting me AT ALL. No one had told him that he would be training a newbie, which I guess they just figured since I have experience that all I would really need is to be told WHAT to cook and WHEN. Then his shift ended at 3 and I was still there until 4, leaving me with an hour to kill and figure out what to do. I jumped on dishes without being told since they were practically toppling out of the sink (no one else was bothering to touch them) and then clocked out and left at 4.
Fast forward to the next day. Again, I work on the fryers with the same trainer. A little quieter of a day as I already knew what to do and all I really needed from him was to know what he had already gotten done so I knew what to jump on next. Not a problem...until we get to the ticket printing for sandwiches and hot dogs. Now I didn't catch him the day before either on showing me how to ticket printing machine worked and STILL missed him on the second day. He kind of skimmed over how the machine worked, but I never really got to actually try it out and make sure I was doing it right. He also didn't set me up with the price gun so I could take things out of inventory that didn't sell. Again, he kind of skimmed over the process, but he didn't actually get me set up with my password and everything so I could actually use it.
That day, his shift ended at 2 and I was still on the clock until 4, leaving me two hours of "ooook, now what the hell am I supposed to do?" So I walked over to the woman serving on the hot line with the bistro side and asked her about serving on the bistro line and ticket printing. She wasn't entirely thrilled with having to do any sort of training, but at least she went over it with me so I had *somewhat* of an idea of what to do if I was the only person in the deli and someone showed up wanting a hot lunch. She also explained to me that he trainer taught her NOTHING about serving on the hot line and she had to figure it out all by herself. So I guess I should be grateful that she was at least willing to give me a little bit of a hand, but it still didn't feel like training.
That ate about an hour of time, leaving me with the last hour of my shift. In walks the evening fry cook and oh boy, I am so glad she was not my trainer in the morning for the past two days. Very spastic, she's all over the place and the first thing she does is leave her drink on the counter in the kitchen, which I know is a 5 point violation when the health department comes by. So for only the third time I've even really seen my manager, she comes in and just BITCHES this girl out for the drinks, completely ignoring me as I jump on dishes again just to have something to do and look busy. After the manager finished her raid and left, I approached the new girl, introduced myself and explained that I was there to learn her job. She seemed friendly enough, but she was also not prepared to do any sort of training. She also contradicted many of the things that my first trainer had told me, basically showing me that this Kroger has no standards when it comes to how things are done. Or at least the current employees just don't give a **** about doing it RIGHT.
Needless to say, my very organized method of working in the past is being driven crazy right now by the chaotic nature of this job. There's no real order or standards and the manager herself is hardly ever seen. This bothers me way more than most people apparently think it should, but I take my job seriously. Plus I'm in my probation period and pregnant, which means I have to work extra hard to prove myself if I want a job when I get back from maternity leave.
What should I do? My manager doesn't want to or seem to have time to talk to me, my fellow coworkers are clueless on how to train a new person, and I feel like I'm missing half the stuff I should know for this job. Tonight I work the meat and cheese side of the deli, which I am actually looking forward to because I am very familiar with using slicers and know how to handle them without cutting myself. 7 years now working with a slicer at my old job and NEVER once got cut. So crossing my fingers my new trainer tonight will be a little more helpful. Am I over thinking this job or am I being screwed by my department on training?
I think you should quit right now. You will be going on pregnancy leave soon any way so why waste everyone's time.
Wow, that's a nice answer. I suppose you just think that pregnant women have no place in the work force at all and are a "waste of everyone's time"? For you information, I am young (25), very low risk pregnancy, and still have a good 14 weeks of working ability left in me. I have no lifting restrictions or otherwise. Our HR lady is aware of my condition and had no problem with it.
Alright so I just started in the deli department at my local Kroger. I really like the HR lady at my store who hired me, but not so much my new manager. She came up to see me on the day I was finishing my computer training in order to schedule me in for training. Our store is so hurting for help that she wanted me to jump right in, which, granted, I have absolutely no problem with. At that point, I had been unemployed for three weeks, no paycheck, and my husband's paycheck wasn't quite getting us by. Plus we just bought a house and I'm 24 weeks pregnant, so you can imagine that I was MORE than happy to start working and getting paid again.
Well there I was the very next day, thrown into the trenches with being training on chicken. I've worked with fryers and commercial ovens and dishwashers before, but of course, everywhere is going to have different models of these equipment. I arrived and explained to one of the girls working in the deli that it was my first day and she brought me over to the manager. Well lo and behold, my manager wouldn't even look at me as she talked DIRECTLY to my coworker like I wasn't there, making me feel very awkward as she explained who would be my trainer and who could come override the system to clock me in (since I was OFFICIALLY on the schedule). OK, so whatever. I get over to the fryers, meet my trainer, and we hit it off from the start working great together. Only thing was....I don't think he was expecting me AT ALL. No one had told him that he would be training a newbie, which I guess they just figured since I have experience that all I would really need is to be told WHAT to cook and WHEN. Then his shift ended at 3 and I was still there until 4, leaving me with an hour to kill and figure out what to do. I jumped on dishes without being told since they were practically toppling out of the sink (no one else was bothering to touch them) and then clocked out and left at 4.
Fast forward to the next day. Again, I work on the fryers with the same trainer. A little quieter of a day as I already knew what to do and all I really needed from him was to know what he had already gotten done so I knew what to jump on next. Not a problem...until we get to the ticket printing for sandwiches and hot dogs. Now I didn't catch him the day before either on showing me how to ticket printing machine worked and STILL missed him on the second day. He kind of skimmed over how the machine worked, but I never really got to actually try it out and make sure I was doing it right. He also didn't set me up with the price gun so I could take things out of inventory that didn't sell. Again, he kind of skimmed over the process, but he didn't actually get me set up with my password and everything so I could actually use it.
That day, his shift ended at 2 and I was still on the clock until 4, leaving me two hours of "ooook, now what the hell am I supposed to do?" So I walked over to the woman serving on the hot line with the bistro side and asked her about serving on the bistro line and ticket printing. She wasn't entirely thrilled with having to do any sort of training, but at least she went over it with me so I had *somewhat* of an idea of what to do if I was the only person in the deli and someone showed up wanting a hot lunch. She also explained to me that he trainer taught her NOTHING about serving on the hot line and she had to figure it out all by herself. So I guess I should be grateful that she was at least willing to give me a little bit of a hand, but it still didn't feel like training.
That ate about an hour of time, leaving me with the last hour of my shift. In walks the evening fry cook and oh boy, I am so glad she was not my trainer in the morning for the past two days. Very spastic, she's all over the place and the first thing she does is leave her drink on the counter in the kitchen, which I know is a 5 point violation when the health department comes by. So for only the third time I've even really seen my manager, she comes in and just BITCHES this girl out for the drinks, completely ignoring me as I jump on dishes again just to have something to do and look busy. After the manager finished her raid and left, I approached the new girl, introduced myself and explained that I was there to learn her job. She seemed friendly enough, but she was also not prepared to do any sort of training. She also contradicted many of the things that my first trainer had told me, basically showing me that this Kroger has no standards when it comes to how things are done. Or at least the current employees just don't give a **** about doing it RIGHT.
Needless to say, my very organized method of working in the past is being driven crazy right now by the chaotic nature of this job. There's no real order or standards and the manager herself is hardly ever seen. This bothers me way more than most people apparently think it should, but I take my job seriously. Plus I'm in my probation period and pregnant, which means I have to work extra hard to prove myself if I want a job when I get back from maternity leave.
What should I do? My manager doesn't want to or seem to have time to talk to me, my fellow coworkers are clueless on how to train a new person, and I feel like I'm missing half the stuff I should know for this job. Tonight I work the meat and cheese side of the deli, which I am actually looking forward to because I am very familiar with using slicers and know how to handle them without cutting myself. 7 years now working with a slicer at my old job and NEVER once got cut. So crossing my fingers my new trainer tonight will be a little more helpful. Am I over thinking this job or am I being screwed by my department on training?
I think you should quit right now. You will be going on pregnancy leave soon any way so why waste everyone's time.
Wow, that's a nice answer. I suppose you just think that pregnant women have no place in the work force at all and are a "waste of everyone's time"? For you information, I am young (25), very low risk pregnancy, and still have a good 14 weeks of working ability left in me. I have no lifting restrictions or otherwise. Our HR lady is aware of my condition and had no problem with it.
So you're gonna wait until you slip and fall? Of the two accidents I have known that occurred in a Kroger store that resulted in a hospital visit, they were both in the deli.
And that other chick was right. This is Kroger. Standards can vary not only from district-to-district, but store-to-store. In the end, what management and above will care are the numbers, and, if there are people looking, basic procedures.
Alright so I just started in the deli department at my local Kroger. I really like the HR lady at my store who hired me, but not so much my new manager. She came up to see me on the day I was finishing my computer training in order to schedule me in for training. Our store is so hurting for help that she wanted me to jump right in, which, granted, I have absolutely no problem with. At that point, I had been unemployed for three weeks, no paycheck, and my husband's paycheck wasn't quite getting us by. Plus we just bought a house and I'm 24 weeks pregnant, so you can imagine that I was MORE than happy to start working and getting paid again.
Well there I was the very next day, thrown into the trenches with being training on chicken. I've worked with fryers and commercial ovens and dishwashers before, but of course, everywhere is going to have different models of these equipment. I arrived and explained to one of the girls working in the deli that it was my first day and she brought me over to the manager. Well lo and behold, my manager wouldn't even look at me as she talked DIRECTLY to my coworker like I wasn't there, making me feel very awkward as she explained who would be my trainer and who could come override the system to clock me in (since I was OFFICIALLY on the schedule). OK, so whatever. I get over to the fryers, meet my trainer, and we hit it off from the start working great together. Only thing was....I don't think he was expecting me AT ALL. No one had told him that he would be training a newbie, which I guess they just figured since I have experience that all I would really need is to be told WHAT to cook and WHEN. Then his shift ended at 3 and I was still there until 4, leaving me with an hour to kill and figure out what to do. I jumped on dishes without being told since they were practically toppling out of the sink (no one else was bothering to touch them) and then clocked out and left at 4.
Fast forward to the next day. Again, I work on the fryers with the same trainer. A little quieter of a day as I already knew what to do and all I really needed from him was to know what he had already gotten done so I knew what to jump on next. Not a problem...until we get to the ticket printing for sandwiches and hot dogs. Now I didn't catch him the day before either on showing me how to ticket printing machine worked and STILL missed him on the second day. He kind of skimmed over how the machine worked, but I never really got to actually try it out and make sure I was doing it right. He also didn't set me up with the price gun so I could take things out of inventory that didn't sell. Again, he kind of skimmed over the process, but he didn't actually get me set up with my password and everything so I could actually use it.
That day, his shift ended at 2 and I was still on the clock until 4, leaving me two hours of "ooook, now what the hell am I supposed to do?" So I walked over to the woman serving on the hot line with the bistro side and asked her about serving on the bistro line and ticket printing. She wasn't entirely thrilled with having to do any sort of training, but at least she went over it with me so I had *somewhat* of an idea of what to do if I was the only person in the deli and someone showed up wanting a hot lunch. She also explained to me that he trainer taught her NOTHING about serving on the hot line and she had to figure it out all by herself. So I guess I should be grateful that she was at least willing to give me a little bit of a hand, but it still didn't feel like training.
That ate about an hour of time, leaving me with the last hour of my shift. In walks the evening fry cook and oh boy, I am so glad she was not my trainer in the morning for the past two days. Very spastic, she's all over the place and the first thing she does is leave her drink on the counter in the kitchen, which I know is a 5 point violation when the health department comes by. So for only the third time I've even really seen my manager, she comes in and just BITCHES this girl out for the drinks, completely ignoring me as I jump on dishes again just to have something to do and look busy. After the manager finished her raid and left, I approached the new girl, introduced myself and explained that I was there to learn her job. She seemed friendly enough, but she was also not prepared to do any sort of training. She also contradicted many of the things that my first trainer had told me, basically showing me that this Kroger has no standards when it comes to how things are done. Or at least the current employees just don't give a **** about doing it RIGHT.
Needless to say, my very organized method of working in the past is being driven crazy right now by the chaotic nature of this job. There's no real order or standards and the manager herself is hardly ever seen. This bothers me way more than most people apparently think it should, but I take my job seriously. Plus I'm in my probation period and pregnant, which means I have to work extra hard to prove myself if I want a job when I get back from maternity leave.
What should I do? My manager doesn't want to or seem to have time to talk to me, my fellow coworkers are clueless on how to train a new person, and I feel like I'm missing half the stuff I should know for this job. Tonight I work the meat and cheese side of the deli, which I am actually looking forward to because I am very familiar with using slicers and know how to handle them without cutting myself. 7 years now working with a slicer at my old job and NEVER once got cut. So crossing my fingers my new trainer tonight will be a little more helpful. Am I over thinking this job or am I being screwed by my department on training?
I think you should quit right now. You will be going on pregnancy leave soon any way so why waste everyone's time.
Wow, that's a nice answer. I suppose you just think that pregnant women have no place in the work force at all and are a "waste of everyone's time"? For you information, I am young (25), very low risk pregnancy, and still have a good 14 weeks of working ability left in me. I have no lifting restrictions or otherwise. Our HR lady is aware of my condition and had no problem with it.
I read that anonymous thinks YOU should quit and YOU will be going on leave, not ALL PREGNANT WOMEN. Of course now that you've given your age anonymous might think you should quit because you are too young or too old. LOL! Then you will reply back that it's just not fair that women that are 25 years old have no place in he workforce (with or without 14 weeks of "ability")! It's a good thing your HR lady is aware of your condition - not being able to read and comprehend the written word.
Alright so I just started in the deli department at my local Kroger. I really like the HR lady at my store who hired me, but not so much my new manager. She came up to see me on the day I was finishing my computer training in order to schedule me in for training. Our store is so hurting for help that she wanted me to jump right in, which, granted, I have absolutely no problem with. At that point, I had been unemployed for three weeks, no paycheck, and my husband's paycheck wasn't quite getting us by. Plus we just bought a house and I'm 24 weeks pregnant, so you can imagine that I was MORE than happy to start working and getting paid again.
Well there I was the very next day, thrown into the trenches with being training on chicken. I've worked with fryers and commercial ovens and dishwashers before, but of course, everywhere is going to have different models of these equipment. I arrived and explained to one of the girls working in the deli that it was my first day and she brought me over to the manager. Well lo and behold, my manager wouldn't even look at me as she talked DIRECTLY to my coworker like I wasn't there, making me feel very awkward as she explained who would be my trainer and who could come override the system to clock me in (since I was OFFICIALLY on the schedule). OK, so whatever. I get over to the fryers, meet my trainer, and we hit it off from the start working great together. Only thing was....I don't think he was expecting me AT ALL. No one had told him that he would be training a newbie, which I guess they just figured since I have experience that all I would really need is to be told WHAT to cook and WHEN. Then his shift ended at 3 and I was still there until 4, leaving me with an hour to kill and figure out what to do. I jumped on dishes without being told since they were practically toppling out of the sink (no one else was bothering to touch them) and then clocked out and left at 4.
Fast forward to the next day. Again, I work on the fryers with the same trainer. A little quieter of a day as I already knew what to do and all I really needed from him was to know what he had already gotten done so I knew what to jump on next. Not a problem...until we get to the ticket printing for sandwiches and hot dogs. Now I didn't catch him the day before either on showing me how to ticket printing machine worked and STILL missed him on the second day. He kind of skimmed over how the machine worked, but I never really got to actually try it out and make sure I was doing it right. He also didn't set me up with the price gun so I could take things out of inventory that didn't sell. Again, he kind of skimmed over the process, but he didn't actually get me set up with my password and everything so I could actually use it.
That day, his shift ended at 2 and I was still on the clock until 4, leaving me two hours of "ooook, now what the hell am I supposed to do?" So I walked over to the woman serving on the hot line with the bistro side and asked her about serving on the bistro line and ticket printing. She wasn't entirely thrilled with having to do any sort of training, but at least she went over it with me so I had *somewhat* of an idea of what to do if I was the only person in the deli and someone showed up wanting a hot lunch. She also explained to me that he trainer taught her NOTHING about serving on the hot line and she had to figure it out all by herself. So I guess I should be grateful that she was at least willing to give me a little bit of a hand, but it still didn't feel like training.
That ate about an hour of time, leaving me with the last hour of my shift. In walks the evening fry cook and oh boy, I am so glad she was not my trainer in the morning for the past two days. Very spastic, she's all over the place and the first thing she does is leave her drink on the counter in the kitchen, which I know is a 5 point violation when the health department comes by. So for only the third time I've even really seen my manager, she comes in and just BITCHES this girl out for the drinks, completely ignoring me as I jump on dishes again just to have something to do and look busy. After the manager finished her raid and left, I approached the new girl, introduced myself and explained that I was there to learn her job. She seemed friendly enough, but she was also not prepared to do any sort of training. She also contradicted many of the things that my first trainer had told me, basically showing me that this Kroger has no standards when it comes to how things are done. Or at least the current employees just don't give a **** about doing it RIGHT.
Needless to say, my very organized method of working in the past is being driven crazy right now by the chaotic nature of this job. There's no real order or standards and the manager herself is hardly ever seen. This bothers me way more than most people apparently think it should, but I take my job seriously. Plus I'm in my probation period and pregnant, which means I have to work extra hard to prove myself if I want a job when I get back from maternity leave.
What should I do? My manager doesn't want to or seem to have time to talk to me, my fellow coworkers are clueless on how to train a new person, and I feel like I'm missing half the stuff I should know for this job. Tonight I work the meat and cheese side of the deli, which I am actually looking forward to because I am very familiar with using slicers and know how to handle them without cutting myself. 7 years now working with a slicer at my old job and NEVER once got cut. So crossing my fingers my new trainer tonight will be a little more helpful. Am I over thinking this job or am I being screwed by my department on training?
Sorry that you're having trouble :/ Unfortunately, that is how it is with a lot of stores. In my department, almost everything I learned was on my own. They trained me well on safe drops and the cash register, but other things they forget or aren't prepared to explain so you just wing it and hope you do it right. After a while it'll get easier, and soon you'll find that you're learning all the things on your own.
It is frustrating, though. Be careful, too. Being in the deli and being pregnant is very dangerous, but if you say you can handle it, than to each their own! Im always here if ya need a shoulder to lean on xD
Grats on picking the most stressful department in Kroger. Don't stress yourself out; your health and your baby's health ain't worth the BS.
As for training, just ask if you don't know something. Someone's gonna have to show you eventually, especially if they're short-staffed and can't afford to lose any more people.
This sounds like typical training at Kroger. The department managers don't usually train people, either because they don't have time, don't want to, or both. You usually get stuck training with some other regular employee, and it is up to them how well you get trained.
If you have questions, ask your boss. If they don't answer, then either try your best (if it is something you think you can find out on your own and is not dangerous) or do something else. If they complain, tell them that you asked to be trained but you were not trained, so you can't do the job.
Overall, this is how Kroger works. Very little instructions, very high expectations. They won't fire you if you don't meet their standards, but they will complain constantly. If that's not the way you work, I would suggest getting out.
Thank you for all the helpful replies about this is just the norm with the company. It makes me feel a little less frustrated to know that at least I'm not the only one being thrown in the trenches without proper basic here. From here on out, I'm just going to ignore any rude comments about my status as being pregnant or otherwise.
As for the safety issues, I'm not really all that concerned. I wear the slips over my shoes (which are already treadsafes, but they aren't the "approved" shoes in our store.), which have already proven themselves quite sturdy as my first day the floors were super greasy and I even tested it out trying to slid and the shoes wouldn't let me, so no worries there. I've been using gigantic ovens, fryers, and slicers for over 8 years now and happy to report never having once nicked myself on a slicer. A few grease-splashed burn scars on my arms? Yeah, but anyone who's working with those huge fryers before is bound to have a few burns before the end of it all. I've just never worked in an actual deli before. My previous job was serving breakfast and lunch at a daycare.
Also, I'm making almost 9$ an hour starting out thanks to my previous work experience. Not trying to rub that in anyone's face, just stating that if I was only being paid 7 something an hour...I wouldn't be doing this job. But the pay is decent for me compared to the other places I was offered employment, which is the main reason I choose Kroger.
If you are getting experience pay, why do you feel like you need so much training. Maybe that is a reason no one seems to want to train you. We just had someone start on night crew that was supposed to have stocking experience. From her performance so far after two months of just needing to shake the rust off it is obvious she exaggerated her experience.
If you are getting experience pay, why do you feel like you need so much training. Maybe that is a reason no one seems to want to train you. We just had someone start on night crew that was supposed to have stocking experience. From her performance so far after two months of just needing to shake the rust off it is obvious she exaggerated her experience.
Yes I have experience USING the equipment in the kitchen. However, I don't have experience in many of the other aspects of my job, like using a ticket printing machine or price gun. And as previously stated, every kitchen is going to have slightly different equipment than the last. Its always good to actually get trained on where this particular model's buttons are and all that. Plus I've never worked retail. My last job was a whole different animal than what I'm working now. The only reason I got the experience pay was because they didn't have to explain HOW to use the equipment I would be using. But in customer service, I have zero experience.
I didn't exaggerate my experience. I told them exactly what I had done before and they gave me the pay based on the fact that I was familiar with commercial kitchens and food safety procedures. But as far as the rest of it? Yeah, I needed training.
So you're saying that for some reason you got them to give you experience pay even though your experience is irrelevant to this job. That why people who had to work their way to that pay level hate Kroger. Some people can get experience pay even though they really don't deserve it. Like I said why should someone who is going to have to work another three years just to get to your pay level have to train you.
Just to let you know, I'm posting as anonymous but I really am the guy training you but making two dollars an hours less an hour to do it. I may pretend to get along with you while at work, but that is just so I don't get in trouble with management. I actually can't stand you or your "I'm better than everyone else" attitude.
If you are getting experience pay, why do you feel like you need so much training. Maybe that is a reason no one seems to want to train you. We just had someone start on night crew that was supposed to have stocking experience. From her performance so far after two months of just needing to shake the rust off it is obvious she exaggerated her experience.
Yes I have experience USING the equipment in the kitchen. However, I don't have experience in many of the other aspects of my job, like using a ticket printing machine or price gun. And as previously stated, every kitchen is going to have slightly different equipment than the last. Its always good to actually get trained on where this particular model's buttons are and all that. Plus I've never worked retail. My last job was a whole different animal than what I'm working now. The only reason I got the experience pay was because they didn't have to explain HOW to use the equipment I would be using. But in customer service, I have zero experience.
I didn't exaggerate my experience. I told them exactly what I had done before and they gave me the pay based on the fact that I was familiar with commercial kitchens and food safety procedures. But as far as the rest of it? Yeah, I needed training.
If your other job was "a whole different animal" - you have zero experience frying chicken. As far as kitchen equipment hot and cold water faucets are basic and universal. So are microwaves. Anything else they should only have to show you once. Frying up some chicken for hubby at home is hardly experience that warrants extra pay in a work environment. Plus you don't have experience with that animal anyway LOL! RF's (price gun) are easy to learn. Write it down if you have to. Push 1, then 5, then...... It's easy to learn.
If they gave experience pay to every person who had food safety knowledge wouldn't every kid who worked at McDonald's get experience pay?
I'm not blaming you OP, they gave it to you, but idk why they pick and choose that stuff. :P
That said, despite what everyone's saying, not ALL stores are that horrible, it really all depends on your department head. I have a new one now and our mood in the whole department has improved SO much, we have a new hire and our manager actually took the time to show her around the store, show her where all of our product is, etc.
-- Edited by 4hourrush on Sunday 29th of March 2015 10:10:26 AM
Typical crybabies at Kroger. Always more concerned about what someone else is getting that they didn't get. Some of you sound like the complete children I've worked with. It's not even the point of the thread.
OP... if you have any other questions about deli procedures, especially in the chicken/bistro stuff, feel free to ask me.
Typical crybabies at Kroger. Always more concerned about what someone else is getting that they didn't get. Some of you sound like the complete children I've worked with. It's not even the point of the thread.
OP... if you have any other questions about deli procedures, especially in the chicken/bistro stuff, feel free to ask me.
Because I am an expert. You can tell by my cool handle and avatar. Of course my advice is never as good as what you would get from a guru.
So you're saying that for some reason you got them to give you experience pay even though your experience is irrelevant to this job. That why people who had to work their way to that pay level hate Kroger. Some people can get experience pay even though they really don't deserve it. Like I said why should someone who is going to have to work another three years just to get to your pay level have to train you.
Read her last post. She has experience working with food and the machines used in the deli. It's just that this is her first job in retail, which entails some kind of customer service, which isn't her strong point. They gave her the experience pay for working in food service. She also have years in that regard, so yeah, not surprised she got experience pay.
Typical crybabies at Kroger. Always more concerned about what someone else is getting that they didn't get. Some of you sound like the complete children I've worked with. It's not even the point of the thread.
OP... if you have any other questions about deli procedures, especially in the chicken/bistro stuff, feel free to ask me.
Because I am an expert. You can tell by my cool handle and avatar. Of course my advice is never as good as what you would get from a guru.
He may not be a guru yet, but he is a senior member. What are you?
