I hate the online requests, because before you could request something like "I can't work past ___ on this day," but with the online request form you have to request the day off and then put down what hours you're available for. Most of the time in my store they just ignore the hours you're available and just give you the day off. (even if I write "I'm available " in the comment area.) If you tell them in person they just say "put it in on the computer." It's frustrating. So I'm hoping we shut early on Easter.