I love how they under schedule a department and then try and bitch at you for failing a customer connect shop. On a sunday our meat and seafood department had 2 people total; for a $20,000 day. We had more everyday of the week but the busiest day we had 2 people all day until 2pm. How do they expect you to offer customer service when you have to set the seafood/meat case, cut, do the tool, do u, do frozen, do orders, stock the case, get the counter, throw the truck, do a backstock review, etc. not to mention go to the stupid huddle in which they continuously page for.
Here if you fail a customer connection shop they're going to start making us go up in the lobby and greet customers for an hour. Because yes, THAT'LL make the work done in the departments done faster.....
Here if you fail a customer connection shop they're going to start making us go up in the lobby and greet customers for an hour. Because yes, THAT'LL make the work done in the departments done faster.....
We've been told something similar, here. If someone fails a Customer Connection Shop, then that person has to be accompanied by management for roughly an hour, just walking the store, saying hello to every single customer. It's so freaking ridiculous and I don't believe for a minute Kroger's story that the company research indicates that customers place being said "hello" to above all else when shopping. So having someone say "hello" is more important than stocking shelves with products customers want, having the products being fresh and appealing to customers and having a fast check out. Despite how much emphasis is placed on saying hello to every single customer (even if your fellow co-worker right next to you says hello, you better say it too, or you fail), Kroger still wants all the aforementioned stuff done too. All for minimum wage.
And the company wonders why there is a hiring crisis and people quit left and right.
. . . if you fail a customer connection shop, they're going to start making us go up in the lobby and greet customers for an hour.
So, a temporary promotion to Walmart greeter, only for less money.
Because saying hello to the customer will soften the blow when they walk back to your department and need something and you aren't there! Well maybe you will still be at the front of the store when they leave so they can bitch to you about their horrible shopping experience.
Exactly. Something tells me this Walmart greeter crap wouldn't be factored into our ELMS so i guess if you're the only one closing in a department such as the bakery, you'll just have one less hour to get everything done.
