to the lady who extreme coupons and goes through the uscan at the busiest time with over two carts fulls of stuff then make me scan 500 coupons for her, 300 of which are for clearance items that can't be used with coupons in my store its a big no no. then screams at me about the coupons i can't use for her and demands that i scan the coupons and give her the cash instead. go to a big lane. i have 6 other customers who all need me too.
I make people like that wait. They're basically lowest priority for me when I'm at U-Scan. If another alert goes off, I put them on hold until I'm done helping the other customers. If they wanted it all done at once, they should've went through a regular checkout. I've got too much to do to ignore all my other customers until the Extreme Couponer is done. And then, depending on what the person is trying to do, there are times I'll simply refuse to continue the coupons.
Extreme Couponing really should be discouraged at all levels. At the very least, make it extremely inconvenient for the person doing it if they're going through Self-Check.
The thing with coupons is that if stores do not limit the number of coupons you can use, there is nothing really to complain about. It's not the customers fault Kroger allows it. Coupons are the same as cash. Are couponers annoying? Yes. They think they know everything and can tell you just how to do it. I can't stand them, especially the ones who hand you a whole page of coupons and expect you to sort through and see which ones to use, then cut it out for them.
I have no problem with coupons, and little problem with couponing in and of itself. But 90% of couponers in my experience are rude and unpleasant people who think only of themselves, and would happily shoot their grandma if it saved them 25 cents. And unfortunately, they're the most likely to go whining to corporate or putting your "terrible behavior" in the survey (by name of course) to get you punished the moment you as much glance at them the wrong way, let alone call them out on any one of the 20 wrong coupons they have.
I love couponing myself. I'm not a cashier per say, only perimeter help. I don't extreme coupon. I always expect though when there's a mega event at the beginning of the month when p and g coupons come out, certain products will be wiped out, such as toothpaste, shave gels, etc. what annoys me on the floor level is when 1 person wipes everything out. Like what the hell you doing with all that. Just being greedy I imagine. Their home stockpile is probably as big as my back stock area
I love couponing myself. I'm not a cashier per say, only perimeter help. I don't extreme coupon. I always expect though when there's a mega event at the beginning of the month when p and g coupons come out, certain products will be wiped out, such as toothpaste, shave gels, etc. what annoys me on the floor level is when 1 person wipes everything out. Like what the hell you doing with all that. Just being greedy I imagine. Their home stockpile is probably as big as my back stock area
A good number of these people are buying all that stuff in extreme quantities to resell the product for profit; they aren't "stocking up". The Kroger ad states that the store reserves the right to limit quantities, but I never see that happen. Kroger lets some of these extreme couponers (some, not all of them are bad people) rob the company blind, but does so in order to "not offend" the customer. Last thing a member of management wants is for a mad customer to call corporate/respond to the survey with a nasty tone and then have to deal with a phone call from corporate lambasting them. I don't blame them. There are customers I just want to get out of the store, too, even if it means I know they're walking out having known they just cheated the store again and abused some policy.
The Krog has to pay homeless-level wages due to extreme couponers?
. . . 90% of couponers in my experience are rude and unpleasant people who think only of themselves and would happily shoot their grandma[s] if it saved them 25 cents.
That'd be a decent sig line . . . if you want one.
If you shop at Krogers guess who is paying for the extreme couponers and Kroger's liberal coupon policy?
DING DING DING.......you
How does that work?
B/C they get their groceries for nothing or near nothing and Kroger does have to pay for the products and labor and overhead.
I guess I'm just not understanding it then. Coupons are the same thing as cash as far as getting a product from the shelf out the door. Same thing as food stamps. It's just a method of payment.
If you shop at Krogers guess who is paying for the extreme couponers and Kroger's liberal coupon policy?
DING DING DING.......you
How does that work?
B/C they get their groceries for nothing or near nothing and Kroger does have to pay for the products and labor and overhead.
I guess I'm just not understanding it then. Coupons are the same thing as cash as far as getting a product from the shelf out the door. Same thing as food stamps. It's just a method of payment.
Our division doubles coupons, Kroger gets reimbursed at the most face value; at one time coupons were sent to a third party clearinghouse that reimbursed the stores by the WEIGHT of the coupons. Don't know if that is still the case. Factor in most extreme couponers do their thing on sale items, which Kroger is selling at a loss or near loss already, Kroger's business model being HI-LO, one can easily see how regular customers are subsidizing couponers.
Here's another way to look at it. If EVERYONE that shopped at Kroger was an extreme couponer, how long would Kroger be able to stay in business? ......Not long.
__________________
"Resistance is futile...you will be assimilated" - The Krog
If you shop at Krogers guess who is paying for the extreme couponers and Kroger's liberal coupon policy?
DING DING DING.......you
How does that work?
B/C they get their groceries for nothing or near nothing and Kroger does have to pay for the products and labor and overhead.
I guess I'm just not understanding it then. Coupons are the same thing as cash as far as getting a product from the shelf out the door. Same thing as food stamps. It's just a method of payment.
Our division doubles coupons, Kroger gets reimbursed at the most face value; at one time coupons were sent to a third party clearinghouse that reimbursed the stores by the WEIGHT of the coupons. Don't know if that is still the case. Factor in most extreme couponers do their thing on sale items, which Kroger is selling at a loss or near loss already, Kroger's business model being HI-LO, one can easily see how regular customers are subsidizing couponers.
Here's another way to look at it. If EVERYONE that shopped at Kroger was an extreme couponer, how long would Kroger be able to stay in business? ......Not long.
My division stopped doubling and tripling coupons around three or four years ago because of the abuse. Some customers were so efficient at exploiting the system, we would end up owing them money at the end of the transaction. That was total BS and the way some of these extreme couponers had an arrogant smirk on their face with their hand out waiting for the money was one of the most obnoxious things I'd ever seen.
But honestly, do you really think we'd get paid any better/more hours if Kroger didn't let customers abuse coupons? I honestly don't. It would just be more money in the Kroger executives' pockets.
If you shop at Krogers guess who is paying for the extreme couponers and Kroger's liberal coupon policy?
DING DING DING.......you
How does that work?
B/C they get their groceries for nothing or near nothing and Kroger does have to pay for the products and labor and overhead.
I guess I'm just not understanding it then. Coupons are the same thing as cash as far as getting a product from the shelf out the door. Same thing as food stamps. It's just a method of payment.
Our division doubles coupons, Kroger gets reimbursed at the most face value; at one time coupons were sent to a third party clearinghouse that reimbursed the stores by the WEIGHT of the coupons. Don't know if that is still the case. Factor in most extreme couponers do their thing on sale items, which Kroger is selling at a loss or near loss already, Kroger's business model being HI-LO, one can easily see how regular customers are subsidizing couponers.
Here's another way to look at it. If EVERYONE that shopped at Kroger was an extreme couponer, how long would Kroger be able to stay in business? ......Not long.
My division stopped doubling and tripling coupons around three or four years ago because of the abuse. Some customers were so efficient at exploiting the system, we would end up owing them money at the end of the transaction. That was total BS and the way some of these extreme couponers had an arrogant smirk on their face with their hand out waiting for the money was one of the most obnoxious things I'd ever seen.
But honestly, do you really think we'd get paid any better/more hours if Kroger didn't let customers abuse coupons? I honestly don't. It would just be more money in the Kroger executives' pockets.
My post didn't mention compensation, it referred to shopping.
__________________
"Resistance is futile...you will be assimilated" - The Krog
If you shop at Krogers guess who is paying for the extreme couponers and Kroger's liberal coupon policy?
DING DING DING.......you
How does that work?
B/C they get their groceries for nothing or near nothing and Kroger does have to pay for the products and labor and overhead.
I guess I'm just not understanding it then. Coupons are the same thing as cash as far as getting a product from the shelf out the door. Same thing as food stamps. It's just a method of payment.
Our division doubles coupons, Kroger gets reimbursed at the most face value; at one time coupons were sent to a third party clearinghouse that reimbursed the stores by the WEIGHT of the coupons. Don't know if that is still the case. Factor in most extreme couponers do their thing on sale items, which Kroger is selling at a loss or near loss already, Kroger's business model being HI-LO, one can easily see how regular customers are subsidizing couponers.
Here's another way to look at it. If EVERYONE that shopped at Kroger was an extreme couponer, how long would Kroger be able to stay in business? ......Not long.
My division stopped doubling and tripling coupons around three or four years ago because of the abuse. Some customers were so efficient at exploiting the system, we would end up owing them money at the end of the transaction. That was total BS and the way some of these extreme couponers had an arrogant smirk on their face with their hand out waiting for the money was one of the most obnoxious things I'd ever seen.
But honestly, do you really think we'd get paid any better/more hours if Kroger didn't let customers abuse coupons? I honestly don't. It would just be more money in the Kroger executives' pockets.
My post didn't mention compensation, it referred to shopping.
I don't shop at Kroger. I get better deals at Aldi (can't get everything there, not all of their name brand stuff is all that hot, but a lot of it really is just as good as the name brand products), Walmart, and if there was a WinCo within reasonable driving distance, I'd shop there too, but the closest one is like thirteen miles from where I live). Even if I didn't get better deals elsewhere, I still wouldn't shop at Kroger. I'm not putting money back into that company now that I know how it operates from an employee perspective.
If you shop at Krogers guess who is paying for the extreme couponers and Kroger's liberal coupon policy?
DING DING DING.......you
How does that work?
B/C they get their groceries for nothing or near nothing and Kroger does have to pay for the products and labor and overhead.
I guess I'm just not understanding it then. Coupons are the same thing as cash as far as getting a product from the shelf out the door. Same thing as food stamps. It's just a method of payment.
Our division doubles coupons, Kroger gets reimbursed at the most face value; at one time coupons were sent to a third party clearinghouse that reimbursed the stores by the WEIGHT of the coupons. Don't know if that is still the case. Factor in most extreme couponers do their thing on sale items, which Kroger is selling at a loss or near loss already, Kroger's business model being HI-LO, one can easily see how regular customers are subsidizing couponers.
Here's another way to look at it. If EVERYONE that shopped at Kroger was an extreme couponer, how long would Kroger be able to stay in business? ......Not long.
My division stopped doubling and tripling coupons around three or four years ago because of the abuse. Some customers were so efficient at exploiting the system, we would end up owing them money at the end of the transaction. That was total BS and the way some of these extreme couponers had an arrogant smirk on their face with their hand out waiting for the money was one of the most obnoxious things I'd ever seen.
But honestly, do you really think we'd get paid any better/more hours if Kroger didn't let customers abuse coupons? I honestly don't. It would just be more money in the Kroger executives' pockets.
My post didn't mention compensation, it referred to shopping.
I don't shop at Kroger. I get better deals at Aldi (can't get everything there, not all of their name brand stuff is all that hot, but a lot of it really is just as good as the name brand products), Walmart, and if there was a WinCo within reasonable driving distance, I'd shop there too, but the closest one is like thirteen miles from where I live). Even if I didn't get better deals elsewhere, I still wouldn't shop at Kroger. I'm not putting money back into that company now that I know how it operates from an employee perspective.
Here's another new "policy" our co-manager dreamed up; we haven't for years accepted competitor's coupons, but now co-manager says if they have a competitor's coupon "give them the item for free". So I says, " well, how many items can I give away, because you know couponers"? Co-manager says, " that's a good question." Never got an answer. DERP
__________________
"Resistance is futile...you will be assimilated" - The Krog
^Oh, that's absolutely brilliant. If a customer that's not exactly honest catches wind of that while shopping one day, that's going to make its rounds through the extreme couponing circles and before you know it, they will be out in full force, "accidentally" trying to use competitor's coupons at check out and then acting all innocent when it gets brought up how the coupons are a competitor's coupons, and then fake gratitude when the cashier informs them, "that's okay. Innocent mistake. You can have the items for free."
Management will practically give away the store if it means a bump in OSAT or the chance of increasing business via good worth of mouth because it benefits management's bonuses and possibly leads to career advancement for them. Meanwhile, we're left wondering, "uh, if I do this for this customer, am I going to get written up/yelled at for it?" since management/corporate loves to send mixed signals on how far we're allowed/expected to go to make it right with the customer.
Here's another new "policy" our co-manager dreamed up; we haven't for years accepted competitor's coupons, but now co-manager says if they have a competitor's coupon "give them the item for free". So I says, " well, how many items can I give away, because you know couponers"? Co-manager says, " that's a good question." Never got an answer. DERP
So if a customer has a Kroger coupon for 50 cents of Tide detergent, they get 50 cents off. However, if a customer has a Meijer coupon for 50 cents of Tide detergent, they get it for free? In what world does that make any sense?
Personally, I have done this once, just once. Generally, I try to be a conscientious member of society at large, but I allowed "greed" to overtake me just one time for the express purpose of dropping said items off at a local men's homeless shelter. I also pump my dentist for any toothpaste and mouthwash samples nearing their "use by date," I usually end up getting handfuls of toothbrushes and floss too for my efforts. These end up at the men's shelter too!
Why do I do this? I believe it creates good karma in life, I'm still alive, typing on a computer in my air conditioned home so I must be doing something right enough.
Note: what you think you see, might be something completely different.
A lot of the time, I (and I assume most other cashiers) will take most coupons, even if we shouldn't. If you have 3 coupons, I'm not going to really care if the $5 off ones are out of date, or if you got 2 things instead of 3.
However, when you bring out a stack of coupons, I'm going to go be very picky about your coupons. Nothing expired, need the exact quantity and size, 5 coupons per like item, printed coupons can't be blurry, Kroger coupons must be for the right location, can't be more than 75% of the item's value, no more than 2 printed coupons, etc.
If you are going to use a bunch of coupons that's fine, but then you better follow all of the rules exactly.
