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Post Info TOPIC: Crying over spilled milk
Anonymous

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Crying over spilled milk
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I'm a fairly new CC (about a month and a half), and I'm really sour about something that happened today.

So, as a customer and their family were leaving the store today, the customer dropped an ENTIRE GALLON OF MILK in our front lobby and it spilled EVERYWHERE.

None of the family thought to pick up and throw away the busted gallon of milk in order to prevent it from spilling all over the area around our only entrance at the time, no; all they were worried about was a replacement for the milk that THEY damaged.

I asked the acting manager (a cashier, our actual manager was out at the time doing god knows what) if I'm supposed to give them another gallon for free, and sure enough, because they're on store property, they do get a free replacement.

I get the customers their milk, and they leave, careless about the fact that they just seriously messed up our front lobby. I was left to basically clean up the entire spill on my own.

The other two CCs working at the time did absolutely NOTHING to help me either, they just stood at a register with no customers and yapped to each other the entire time. After 30 minutes, one of them finally got me a wet floor sign after I'd asked earlier.

When our actual manager arrived, he also didn't help me. I had asked for his assistance moving the capsule machine, but he passed it off to another bagger, who conveniently was nowhere to be found. Ended up just doing it myself.

It took like 45 minutes to clean up, and the lobby smelled like spoiled milk when I left at midnight. I feel bad for the night people.

 

 

 

 

 

 



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Anonymous

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I can't believe you really expected a customer to do a clean up.

That is just part of your job.

45 minutes to clean up a gallon of milk is way too long.

I think you should be looking for another job.



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Anonymous

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It's easy to say that when you have no idea of what the spill looked like, and what I had to do rearrange to clean it up well. Completely ridiculous of you to say.

An entire gallon of milk spilling out all over the front lobby is not exactly normal. Hopefully you never have to deal with it.

And I obviously didn't expect the customer to do clean up; they could at least have apologized for causing such a huge mess instead of just leaving after they got their new gallon.

I accept that this is a part of my job, and you have no evidence that I'm bad at it. At least I tried my hardest to clean the spill, unlike my coworkers.

Kindly hop off.

 



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Guru

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The front lobby at the Kroger I worked at is carpeted. To fix that sort of a spill, we'd probably have had to use spill magic, rope off the area, and hope to hell the vacuum picked most of it up.



-- Edited by FrontEndSlave on Saturday 26th of September 2015 12:47:57 AM

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Kroger sucks.

Anonymous

Date:
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Anonymous wrote:

I'm a fairly new CC (about a month and a half), and I'm really sour about something that happened today.

So, as a customer and their family were leaving the store today, the customer dropped an ENTIRE GALLON OF MILK in our front lobby and it spilled EVERYWHERE.

None of the family thought to pick up and throw away the busted gallon of milk in order to prevent it from spilling all over the area around our only entrance at the time, no; all they were worried about was a replacement for the milk that THEY damaged.

I asked the acting manager (a cashier, our actual manager was out at the time doing god knows what) if I'm supposed to give them another gallon for free, and sure enough, because they're on store property, they do get a free replacement.

I get the customers their milk, and they leave, careless about the fact that they just seriously messed up our front lobby. I was left to basically clean up the entire spill on my own.

The other two CCs working at the time did absolutely NOTHING to help me either, they just stood at a register with no customers and yapped to each other the entire time. After 30 minutes, one of them finally got me a wet floor sign after I'd asked earlier.

When our actual manager arrived, he also didn't help me. I had asked for his assistance moving the capsule machine, but he passed it off to another bagger, who conveniently was nowhere to be found. Ended up just doing it myself.

It took like 45 minutes to clean up, and the lobby smelled like spoiled milk when I left at midnight. I feel bad for the night people.

 

 

 

 

 

 


 I was a utility clerk at a store with a high crime rate. So there was a hugh amount of crackheads in the area. We once had a crackhead have a seizure in our restroom while he was dumping a load. Needless to say he smeared **** on the floor and walls. Once the firefighters left I had to clean up the whole stall. After that experience I decided to transfer to a store on the nicer side of town.



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Anonymous

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You didn't have to deal with customers for 45 minutes?  You lucky bastard.

Also, the floor crew and night crew don't care.

I had to deep clean one of the self checkout machines last month.  And you know what?  IT WAS WONDERFUL.  Every time a customer bugged me, I waved them off to the attendant.  I was so happy.



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Fry's Juggernaut

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I don't see how people think that everyone in the store knows how to operate self check. I was once collecting Gobacks from selfcheck and I just had a guy put his ID in my face, I told him to look for the person with the touchscreen around there necks. Apparently he lied to my Front End manager and said that i told him to **** off.



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Guru

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Posts: 1470
Date:
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Anonymous wrote:

I can't believe you really expected a customer to do a clean up.

That is just part of your job.

45 minutes to clean up a gallon of milk is way too long.

I think you should be looking for another job.


Two rules that work well for me:

If something is wrong, go into denial mode.   

If you spent time doing something out of ordinary, exaggerate the time spent doing it.  It usually makes a better story.

Have you ever cleaned up a spilled gallon of milk?  I used to work in a warehouse and we would load milk onto perishable trucks.  I had one pallet fall over.  What a freaking mess that was!  I think another worker cleaned it up with a ride on scrubber machine.

I have knocked over crates of milk while parking dairy pallets.  4 gallons make a decent sized mess.  I can see where OPs time went.  First, get permission to give out a gallon of milk.  5 minutes.  Go get said gallon of milk.  5 minutes.  Ask coworker to place a "watch your step" sign while OP goes to find a mop and bucket.  15 min.  Oh, the mop isn't in the bottle room like it is supposed to be.  Found mop bucket in the dairy cooler because they were mopping up spilt milk.  That water is rank.  Walk to other side of store to get clean water in mop bucket.  5 more minutes.  Op gets back to mop up mess but customers have tracked it 30 feet into the store by now because talking coworker never got the sign.  OP is OCD so wants to clean under everything but has no help to move stuff.  Manager does what a manager does.  Get someone else to help move stuff.  15 min.  Mop mess inside store 10 min.  Apologize to customers for the mess.  10 min.  Before you know it, 55 minutes is gone.

 

 



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Here for the fun working environment.



Guru

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Posts: 2622
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I agree cleaning spills are a pain in the ass when I was a cc. But unfortunately some see it as a cc responsibility. The one thing you should NOT have to do is clean body waste. But telling a customer or even suggesting that they clean their own bodily wastes is like unleashing 9 levels of hell. Trust me, ive seen customers have a MAJOR bitch fit when nicely asked to clean up THEIR own bodily mishaps

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How about NO?!?

 

Anonymous

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The part that would anger me is how the other CCs just stood at the empty registers the whole time. Lazy bastards. There is SO much work to be done, but a lot of "baggers" think they're just there to "bag" and if there's no bagging to be done they get a nice paid break. If I was there I would have TOLD them to help out, or go find something else to do instead of standing around with their thumbs up their asses.



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