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Post Info TOPIC: Service. Desk not caring when something is wrong
Anonymous

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Service. Desk not caring when something is wrong
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I am a cashier and I get complaints that the bathrooms are a messy so I let my supervisor know and nothing gets done when told to management they say they have more important things to do. Should I tell the baggers to clean it so it gets done or what??



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Senior Member

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No, you shouldn't that's not your job or place. It's unfortunate but you are not in a position to correct it.

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Guru

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While at my neighborhood Kroger I found their bath room to be in such horrid shape I seriously almost puked being in there. Not even gonna describe it beyond that. As I couldn't find a manager any where (this was about 8 am), I got a cashier involved; she got one of the cart pushers up front to handle it.

This guy has a low IQ and a surly, hateful attitude; they mostly keep him out in the lot. Had it been any one else called to that bath room I'd have felt bad.

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Mother Earth needs to douche.

 



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If it's his job to clean the bathrooms, then oh well he's gonna have to deal with it like a big boy.
Bathrooms are just as filthy and nasty as the shopping carts. They need to be kept clean at ALL times. I for one refuse to shop in ANY establishment that has filthy bathrooms

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How about NO?!?

 

Anonymous

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There should be somebody assigned to clean the restrooms during store hours.  It doesn't have to be the same person all day but there should be somebody.  At our store, they have charts that are suppose to be filled out.  There's visual inspections, which I think are done every couple hours.  There's light cleaning, which is probably done 3 or 4 times a day.  There's deep cleaning, which is probably done once a day.  Don't quote me on those because it's not my job.  i only know about it because I see the charts hanging by the restroom doors.



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Anonymous

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Customer service doesn't care. I had once had the unfortunate task of having to once clean up some blood that was smeared on the wall. So I went to ask for a Bodily spill kit, They told me that it should be with the first aid kit, and even then they didn't know where it was. Lo and behold it took them getting shouted at by a member of management to find it, and the kicker it was right underneath the CS desk.



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Managers don't care about the state of the store, until someone calls out, and then all hell breaks loose in their mind and it's like a crisis they have to scramble to fix.

But messy bathrooms? Poop all over the floor? A spill on aisle 12? Who gives a ****, let the courtesy clerks figure those out

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Frick Kroger.


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Shouldn't kroger hire janitors for this job?

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Guru

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Shoulda, woulda, coulda, but chose not to.
We have one courtesy where I work, that's dying to be janitor. His reasoning? "I want to finish tasks without being called up front."
Management is thinking of promoting him to janitors position. He's not a "people person"

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How about NO?!?

 



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NewBagBoy wrote:

Shouldn't kroger hire janitors for this job?


That would require Kroger to pay those janitors more than $7.55 an hour. Janitors make two, three, four or more dollars on average elsewhere, so why would a janitor work for barely a little more than minimum wage?  Kroger would rather grab some $7.55 an hour courtesy clerk (that often doesn't care if stuff gets cleaned or not, or doesn't know how to properly clean with the right chemicals and supplies) for cleaning duty and pocket the savings while crossing its fingers that very few of its employees/customers turn out to be disgusting pigs.

That's the Kroger way, you know. Rather than invest the necessary time and money to ensure things run smoothly, instead the executives just cross their fingers and hope for the best... because, you know, "hoping" is the easier and more cost effective solution.



-- Edited by GenesisOne on Monday 30th of November 2015 04:57:56 PM

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