My son works for Kroger in the Deli Department, . He is always training new employee's an he is a employee himself not a manager or a assistant manager. He doesn't even get paid to do it. I ask him why doesn't the managers do it he says because they don't like to, so his hours are always messed up. He was in the Murrary's Cheese but they took him out of there and put him back in deli so he can train and plus do work the others don't. Can someone please tell me what I can do about this, my son can't write or spell since he is dyslectic. He works very hard but I feel like they are using him to do their job.
Kroger management never trains, it's usually the department head or back up that does the training. Depending on the work, another employee who is qualified will be expected to help train. It sounds to me like your son is a very good worker and is being asked to help train because they value his work and they trust him. As far as the schedule goes, he can talk to the department head if he is having trouble. As long as they are scheduling him according to his availability there isn't much he can do except change his availability.
I was trained by a regular employee. The head had some hand in it, but it was mostly everyone else.
I don't think you can do anything about it, but encourage him to speak to the department head and see if they can do something about that. Have him tell them that either there's some incentive to training these newbies (who may end up quitting by the end of the month btw; deli is savage at times), or he's walking.
They probably like the way he does his job and want the new employees to do it how he does. Generally regular employees train new hires. And no, there is no extra compensation. It would fall under the infamous "other duties as assigned" heading.
At my Kroger, (in the Deli in particular), for the most part the 'New-New' employees are trained by the 'Sorta-New' employees, and, well, sometimes... by the 'Been-there-a-long-time' employees. Often, because the new employees are being trained by the Sorta-new employees, they are not really being trained properly (sorta "thrown into" the work) and so there is constant on-going confusion over details like PLU numbers, speaking here especially of items on the deli hot bar (chicken steam table), the ways in which items are weighed (sold by weight versus count), scanning out procedures, the proper containers/boxes/plastic tubs, etc to be used.
Also there are problems and inconsistencies engrained within the computer pricing system (via item scales). Just for an example, Potato Wedges can be sold for three different prices to customers, depending on which PLU number is used. That is, PLU# 8338 for $2.99 per pound (for exactly 16 OZ portion classed as a medium side), or $3.49 per lb (classed as a steamtable side under PLU# 2090 or 2087) , or the actual 'correct' PLU# which is 8088, priced at $3.99 per pound. No wonder new-hires in the Deli can be totally confused when trying to learn how to properly charge the customers.
VERY high turnover rate in the deli, but the slipshod chaotic training processes in place have NOTHING to do with it. Right?
