customer here. u cudnt pay me enough to waste my time working in 1 of those hell holes. But if I did I like to think Id at least be civil to the customers, after all we r your pay check source. Every time I gon into any one of these kroger stores I get nothing but ****ty attitudes Im ready to say hell with it and just go to Walmart. ok end of rant, carry on with your snotty ways.
Before the flaming begins, let me at least extend the olive branch and say that I'm sorry that's been your experience.
Assuming this isn't a troll thread, I'd say my store is actually pretty friendly. Granted, we do have a few folks that could probably use some social skills, but they are the exception, and not the rule.
You fundamentally misunderstand the actual nature of of the internal workings of the retail environment, Kroger in this case.
If there is a problem with only one clerk, it is an individual problem. If there is a problem among many clerks, there is likely problem with management. If there is a problem with management as a whole, there is a problem with some regional or total structural part of the corporation.
It is prima facie that the customer is responsible for the wages of the employee, however this is far and away not a direct relationship. Pay, and the perception of continued pay, has more to do with various internal measures than it does customer satisfaction for many clerks. Presently the company is making a bigger push to "be friendly" with the customer. Like all publicly traded corporations however, this is to the benefit of the shareholders first and foremost. The idea that "Customers pay your wage" ignores that there is, for most employees, no real relationship between sales success and pay. Except in the case of some bonus incentives that may not be present in all locations, which are sometimes subject to management approval of the clerk, a positive customer approval has no reward. As such, in general, the absolute minimum standard is to prevent management from getting negative reports. Next is to be friendly enough to not stick out among your coworkers. Some clerks of course do far more, and are friendly as human beings and not just as a way to keep their job.
In my local area, Walmart is in fact the superior employer with regards to their part time workforce. However, there is very few opportunities to obtain benefits or full time positions there. Also Kroger is the only "hell hole" here still hiring at Federal minimum wage.
__________________
The postings on this site are my own and don't necessarily represent the positions, strategies or opinions of The Kroger Co. family of stores.
Associates get snotty when they get fed up with snotty customers and/or management. Usually both. And Stranger is absolutely right. The closest connection there usually is to the customer paying your wage is how many hours a department is budgeted based on sales.
You fundamentally misunderstand the actual nature of of the internal workings of the retail environment, Kroger in this case.
If there is a problem with only one clerk, it is an individual problem. If there is a problem among many clerks, there is likely problem with management. If there is a problem with management as a whole, there is a problem with some regional or total structural part of the corporation.
It is prima facie that the customer is responsible for the wages of the employee, however this is far and away not a direct relationship. Pay, and the perception of continued pay, has more to do with various internal measures than it does customer satisfaction for many clerks. Presently the company is making a bigger push to "be friendly" with the customer. Like all publicly traded corporations however, this is to the benefit of the shareholders first and foremost. The idea that "Customers pay your wage" ignores that there is, for most employees, no real relationship between sales success and pay. Except in the case of some bonus incentives that may not be present in all locations, which are sometimes subject to management approval of the clerk, a positive customer approval has no reward. As such, in general, the absolute minimum standard is to prevent management from getting negative reports. Next is to be friendly enough to not stick out among your coworkers. Some clerks of course do far more, and are friendly as human beings and not just as a way to keep their job.
In my local area, Walmart is in fact the superior employer with regards to their part time workforce. However, there is very few opportunities to obtain benefits or full time positions there. Also Kroger is the only "hell hole" here still hiring at Federal minimum wage.
Writing a million big words doesn't make you smart or give more value to your point, it just makes you look like a stuffy twaat.
Probably because of people like you who have a "me against them" attitude. Low pay plus annoying customers don't make for the best workers.
And, overall, I'd say that the average Kroger worker is a lot nicer than the average Walmart worker. It obviously varies a lot from person to person though.
Maybe i'm biased but i think that the average Kroger worker is a LOT nicer and more helpful than a Walmart employee. if you do manage to find anyone at walmart, they are standing around talking to each other and get annoyed if you interrupt their conversation.
customer here. u cudnt pay me enough to waste my time working in 1 of those hell holes. But if I did I like to think Id at least be civil to the customers, after all we r your pay check source. Every time I gon into any one of these kroger stores I get nothing but ****ty attitudes Im ready to say hell with it and just go to Walmart. ok end of rant, carry on with your snotty ways.
Maybe us employees would be a lot nicer if customers wouldn't act like idiots. For example, at the deli counter, clerk asks, "May I help you?", customer responds with "Are you open?" Would the clerk offer to help if he/she wasn't open? Then customers ask where all the help is when the one clerk working is clearly working alone.
When you have customers who throw it in your face that they have a better job and think you should quit and get a "real job", then yeah, some can be a bit uppity. But you were bougie in the first place, so...
*That situation actually happened to me at my current job (I no longer work for Kroger). That kind of attitude is across the board in low-wage jobs.