Can you please have the people doing the go backs bring them back to us before they're expired? We always get items back that were expired/marked down days ago. I'm not blaming the baggers because i'm sure they have enough on their plate most days but someone needs to get that under control. guess that's another thing the company just doesn't care about, because i'm sure the FE doesn't get enough hours either.
it's different at my store. Baggers bring back items in a timely manner, but if they can't find something, rather than putting it somewhere like on a bs cart, they leave it in reclaim. So as a DSD clerk, I'm looking at a product, trying to figure out why in the hell it's in reclaim (is it outdated? opened?).
They have a knack for putting perishable reclaims in dry grocery reclaim area. HURR DURR, meat gonna stink in the morning, ice cream gonna leak everywhere. Oh noes I is angry!
When I was a cc doing gobacks, I had damaged items placed in a seperate cart. I wrote a note saying 'damaged items ONLY. ANY ITEM placed in this cart WILL be considered damaged. NO EXCEPTIONS.' But I already knew that non damaged items STILL went into a clearly marked cart. Guess a lot of sellable items went back to our damaged area in back. Oh well.
Whenever we have Go backs, anything perishable (temp controlled) are kept at the Service Desk where we can quickly just grab it n run it if time permits, but if its been a bit n we haven't had a chance to "clear the desk" well to the dept it goes and we report it to them as damaged n they take care of it from there. Other times if its open, we will wrap it n damage it in the bins by the back dock office, but if it's dairy / frozen, off to the main freezer it goes where we have a section set up for damaged stock. Our management team is nitpicky about any perishables being near the Dry / Grocery stock in the bins, so we are to damage them into the freezer if frozen dairy. Meat, bakery, deli, n produce take care of their own stuff. Of course not before we dump the milk down the storm drain in the backroom by the cleaning station before washing it out n throwing on the Dairy damaged rack by the compactor. Fun times I tell ya. Any damaged beer / liquor we put inside the cage in the back n mark it damaged.
Except wen Night Stock generates 4 carts of Shopbacks an they leave them in the backroom instead of in FE where they should be. If I see fresh perishables at the Service desk, i'll normally run them or make note of it n run it wen I can as soon as possible to get it back into rotation before it spoils.
If the product is good, we simply take it back to its area an restock.
-- Edited by UC151 on Sunday 28th of August 2016 10:23:10 PM
-- Edited by UC151 on Monday 29th of August 2016 02:01:25 AM
I'm a CC and we take go backs back to the appropriate aisle. If they're damaged then we take them back to their department. If I'm not sure where they go, I leave them for someone else to try and find.
Dairy/Frozen go to their own damaged area in the dairy freezer, meat/seafood go onto a tray and the meat/sea dept take care of it, produce go into a bin in their little kitchen area (can't remember what that specific area is called) and everything else that isn't leaky or soaked gets put onto a tray in the docking area.
Of course, you have the occasional moron that mixes up something simple like putting damaged canned goods in the dairy freezer where the previously contained contents freeze on the floor.
EDIT: Whoops, this was meant for Danielle, forgot to hit quote instead of reply.
-- Edited by Luke on Tuesday 30th of August 2016 10:57:25 PM
