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Post Info TOPIC: what do your dept heads and backups do?
Anonymous

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what do your dept heads and backups do?
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Do they ever help your dept with the monotonous tasks or are they off doing their own thing?  Do the head/backup work side by side every day or do they understand that sometimes you have to do what needs to be done to make the store look good?  Does it take both to do the schedule?  At our store it does.  2 people sit for about 4 hours to make the schedule.  Yeah that's not time wasted.  But I need to pick it up a bit.  **** off



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My first dept head before she stepped down did everything, including the service counter. She even closed at least one night a week. The one who took over...she was a deadbeat in comparison. If we needed help at the counter, she was nowhere to be found. If the person working hot side went to break and we were out of chicken, she was nowhere to be found. Hell, one time she would just look at the fryer while it beeped and didn't even turn it off. I remember having to tell a customer that I had to grab the chicken before it burned. Luckily some are understanding.

As for the backup...we never had one. The two dept heads who stepped down didn't want to take backup, and no one else was "qualified or trained" enough for it.

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Anonymous

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4 hours? They still do it by hand for the whole division?



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Anonymous

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No our back up thinks he is boss too. You would think with 2 doing the leads job they would do tons of work. They expect everyone else to set off the truck, run it, fill displays, run the big k, fill water and kiss the the customers ass. And by everyone I mean One person. 



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In my new store, i've noticed that the deli manager does a lot of work waiting on customers and working the truck, while her backup does...not as much, mostly calls or texts people on her phone half the day. It's small so there's usually only 2 people in the deli at a time. And the manager is twice the age of the backup too.

In my old store, both the deli manager and the backup worked too from what i've seen, the manager usually only takes one break a day and like NEVER called off. My bakery manager there has good days and bad days, some days she gets a lot done, other times she disappears for a long time to "do the schedule" or "check emails". She's a nice person but we all had some complaints about that.

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Anonymous

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Anonymous wrote:

4 hours? They still do it by hand for the whole division?


front end schedules can be notoriously time consuming because of bad availabilities, people doing jobs they aren't coded to do, dept heads being used as MOD, etc. but if it's not front end the schedule should be pretty simple to do.

you can't just run a front end schedule and get something worth working. the company tries to tell you your rating tells you how successful you'll be but everyone who does it fails badly. best rating I ever got was the worst week we ever had.



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Anonymous

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Anonymous wrote:

4 hours? They still do it by hand for the whole division?


 they're using esched like most everyone.  The backup thinks he needs to assist I guess.  Or he thinks needs to weigh in when someone has a request.  



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Anonymous

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Anonymous wrote:

No our back up thinks he is boss too. You would think with 2 doing the leads job they would do tons of work. They expect everyone else to set off the truck, run it, fill displays, run the big k, fill water and kiss the the customers ass. And by everyone I mean One person. 


 isn't a backup just another employee who fills in when the head is gone?  Shouldn't they be doing the same things as any other employee?  Ours acts like he's got to hold the head's hand all day long.  Management/corporate worms let them get away with this **** while the rest of us do all the real work.  



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Anonymous

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Oh a new store.  Is that rat BM still at your old store.  I heard she got in trouble for posting customer complaints on her FB page.  Ha ha some store manager she was.  She couldn't manage a 7-11. 



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Anonymous wrote:

Oh a new store.  Is that rat BM still at your old store.  I heard she got in trouble for posting customer complaints on her FB page.  Ha ha some store manager she was.  She couldn't manage a 7-11. 


 are you talking to me? if so then yes if you mean who i think you mean, BM. i hadn't heard about that though. if you know what my old store is, you probably know what my new store is based on what i've said about it. lets just say the customer base is a lot different at the store i'm at right now.



-- Edited by 4hourrush on Monday 17th of October 2016 08:07:15 PM

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My grocery manager busts his butt with all the other employees throwing cases on top of his other managerial duties like ordering and setting up displays or endcaps.

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Anonymous

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Drug/GM backup is either the best position you can have in drug/gm, or the worst. I haven't decided yet. If you've got a great department head, you would fill in when they're gone, and that's it. It's not an official title, in my store. It's like a star on the forehead. Thanks for all the hard work, but you don't deserve full time, benefits, or even a Lead you can rely on. I can completely understand the need for a backup to help run the department. Not everyone, including store managers, understands how much drug/gm has to do on a daily basis. At least as much as grocery. And grocery usually runs on at least 30 more hours than drug/gm, and has a lot more people running it. Im in a smaller store, but just because it's small doesn't mean I don't have to do everything the bigger stores have to do. I just do it in less hours worked, and with less people to help me. And because I was lucky enough to be hired in to a horrible department head, I basically run the department on less than half their pay and significantly less hours. So when you ask what department heads, and backups do, look at your department head. Watch what they do. If they're like mine, it's close to nothing. Then go watch your backup. See what they do. If they're like me, they do everything. And at least one of the two, has to do something. The department wouldn't run if one of them didn't do it. I understand hating grunt work. I understand how mind numbing backstock is. i understand hating promo changeovers because every order, for at least a week, is left to you. But while you're working those orders, and conditioning the aisles, and working backstock, remember how much worse it could be. YOU could be backup. You could be picking up after your department head, you could be dealing with promo, and vendors, and management, and add changeovers, and writing orders on your leads late night. And  then on top of those things, you could be dealing with weekly AND daily date checks. You could spend a week putting out holiday crap, and then watch customers destroy your hard work because they can. And then walk into your back room and want to scream and hit people and just quit your job because the people you trusted to work the orders, work backstock, and keep everything running while you had to be in promo, decided to complain about grunt work, and wonder what we did all day, instead of helping us keep order and do their jobs. 

 

So, if that hasn't answered your question, please feel free to ask your backup what they do all day. On good days, they do exactly what you do. They work orders, condition aisles, work backstock. But on bad days, they do all of that, and more. They do all of that, and whatever your head doesn't do. So appreciate your backup. They Do it, so you don't have to. 



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Anonymous

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Anonymous wrote:

 

So, if that hasn't answered your question, please feel free to ask your backup what they do all day. On good days, they do exactly what you do. They work orders, condition aisles, work backstock. But on bad days, they do all of that, and more. They do all of that, and whatever your head doesn't do. So appreciate your backup. They Do it, so you don't have to. 


 that's the point, our backup sucks.  all they do is follow the head around all day, hold cases for him, sit beside him to make schedule, sit and complain.  nobody will say anything though.  this person wouldn't condition unless the head was somehow having to.  they do run backstock but that's about the only thing



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Anonymous

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It sounds like you got stuck with crappy people. It happens. But I promise you, one of them has to be doing something in order for the department to run at all. It's not all about backstock, and working the orders. There is fourty other things a lead or backup has to do everyday, because if they didn't, the district rep, management, and other leads would be on them all day. A lot of people say the most important thing for any department is getting the product out and on the shelves. I agree. But the company is forcing paperwork, meetings, and ridiculous procedures into every department, and it wastes time. That's why they have you. You're there to do the important work while they get stuck with the bull crap. You just have to remember that you're only one person, and if they aren't going to do something, you shouldn't have to pick up after them. Don't be like me, doing the leads job and getting nothing in return for it. If your management team won't keep them in line, you don't need to worry about it. Go in everyday, do your job to the best of your ability, and then go home. That's it. Now, when they start heaping new responsibilities on you, asking for more, then you can start to worry. 



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