In my handbook, if it says an employee fears that they will be assaulted or immediate threat of assault to call 911, and then notify loss prevention, and thats all the employee handbook says, but this handbook is older. what do other handbooks say? , is there anywhere online where a kroger handbook can be read?
If someone is in dire need of 911 then that's how it's going to go. Policy or not. I'll just make sure I have my Union handy when I tear my write up to pieces in front of them if they try anything like that.
It's not even hypothetical in this unethical, unaccountable corporation.
In 2016, an associate responsible for lifting and moving heavy pallets and products was hurt in a cooler, Store 536, "Big D(ishonest) 12" District. The injured associate lay on the floor, trembling in pain, requesting medical transport . . . transport denied by the store manager who said an ambulance would cost too much.
When this piece of negligence was reported up-line through EthicsPoint, the District Manager assigned an in-store co-manager--a subordinate! of the offending store manager--to do the "investigation". You can guess how it turned out: "Nothing to see here, folks".
I would have called anyways. "ohhhh noooo... The ambulance would take away from manager bonus!" Hell, I had to call 911 for an employee who had a mild heart attack. If I hadn't, they would have died because there were other underlying issues as well. Management was surprised but commended me. I'm guessing lives are important at my store. As long as you tell management what happened and why ambulance was called it was ok.
If you have to call, you call. I know for me, because I am a DSW (Disaster Service Worker) with my County Office of Emergency Management, if something happens, if 911 is dispatched, and i am aware of what his happening, I am required by County response policy to provide all info available to first responders, and to cooperate with them on the scene. We had this happen once with a heart attack vic in self checkout, so I had to keep the scene secure along with FES and others, while guiding FD in and making sure they can get in, then went out and did traffic control with police until medic was clear and on the move with the engine.
In situations where we do have an actual emergency like fire / severe weather / etc. I am required to work with the Manager on Duty to ensure the public's immediate safety until FRs can get to us and provide command / instructions from County are given. Until then, myself n MOD are the command. I've only had to self activate two times, but it's never fun. I hate being Incident Commander until PD / FD can show n relieve me. All management level staff are aware of my responder status so it makes it easyin both management n myself working together if we have to.
I was told only management can call 911 from a store phone but if you have your own cell phone on you then you can call from your personal phone device
