So apparently after finally flagging down the dude that is supposed to re-set EUID info for the RF guns at our store to get him to re-set mine and a co-workers of mine as well(I'll have to re-try it in the morning. As he completely forgot when I had asked him yesterday. But since he checked it again today, I'll double check before making the call). He said that he can't see anything wrong with why it's not working on his end and to call the Kroger support line.
I've never called the support line before. Is there any information that I might need to give them aside from what my EUID and password is and most likely my name, of course, like do I have to give them my store number or anything else?
The store manager and co managers are the ones that set up the credentials for anything in the store for me. After they make changes, you need to change your password in order for the changes to take effect.
When I switched stores, my credentials got corrupted. Support was able to correct it after a few days. I changed stores again and my printer was for the previous store. I could not get the new store printer to stay as the default. I had to call support again.
On the phones in the office, there should be a button for Support. Follow the prompts. Answer the questions asked. Explain problem. They can pull up your name and maybe see what the issue is.
Or the more typical, professional, Krogrr way: the Asian associate manager (we'll call him "Mister Wang") gives you his credentials which you use for ordering weeks or months after he's transferred to another store.
The store manager and co managers are the ones that set up the credentials for anything in the store for me. After they make changes, you need to change your password in order for the changes to take effect.
When I switched stores, my credentials got corrupted. Support was able to correct it after a few days. I changed stores again and my printer was for the previous store. I could not get the new store printer to stay as the default. I had to call support again.
On the phones in the office, there should be a button for Support. Follow the prompts. Answer the questions asked. Explain problem. They can pull up your name and maybe see what the issue is.
Yea, initially it was working for me when we were at our old store for a time. And then shortly before we moved into our new store I was told to change my password to make sure it was good for when we moved.
I did that, and once we were at the new store and tried to log-in, it kept saying it was incorrect. So I changed my password again and another time too. But it still kept saying that it was incorrect log-in and password. And I was typing my EUID exactly as I had gotten it when I was in orientation with my updated password but no go. Did not help that, the guy I was initially speaking of(co-manager or whomever in the managerial pool), kept forgetting to re-set a bunch of us since we got into the new store. As the back up manager had sent him a list of names in a email about it. But I think he still forgot some peeps.
But yea, I was going to go in and re-test it tomorrow and see before I call the support line. Thanks though for letting me know it's prompt based. I'll likely do it in the office too. So I don't have loud co-workers talking over the recording or person asking about stuff.
Or the more typical, professional, Krogrr way: the Asian associate manager (we'll call him "Mister Wang") gives you his credentials which you use for ordering weeks or months after he's transferred to another store.
Keep your password simple. The computer understands upper case and lower case and symbols. The Telxon will not let you in if you use a password like: Ll6539tZ Yes, my newbies use these kind of passwords. I had to tell them to only use lower case and numbers for them to get into the telxon.
Password is only 8 characters. Sometimes you have to wait 15 minutes for password to take effect.
Yea, initially it was working for me when we were at our old store for a time. And then shortly before we moved into our new store I was told to change my password to make sure it was good for when we moved.
I did that, and once we were at the new store and tried to log-in, it kept saying it was incorrect. So I changed my password again and another time too. But it still kept saying that it was incorrect log-in and password. And I was typing my EUID exactly as I had gotten it when I was in orientation with my updated password but no go. Did not help that, the guy I was initially speaking of(co-manager or whomever in the managerial pool), kept forgetting to re-set a bunch of us since we got into the new store. As the back up manager had sent him a list of names in a email about it. But I think he still forgot some peeps.
But yea, I was going to go in and re-test it tomorrow and see before I call the support line. Thanks though for letting me know it's prompt based. I'll likely do it in the office too. So I don't have loud co-workers talking over the recording or person asking about stuff.
Keep your password simple. The computer understands upper case and lower case and symbols. The telxon does not. The Telxon will not let you in if you use a password like: Ll6539tZ Yes, my newbies use these kind of passwords. I had to tell them to only use lower case and numbers for them to get into the telxon.
Password is only 8 characters. Sometimes you have to wait 15 minutes for password to take effect. I changed my password the other night and had to use my old password so I could get into the telxon asap.
Keep your password simple. The computer understands upper case and lower case and symbols. The telxon does not. The Telxon will not let you in if you use a password like: Ll6539tZ Yes, my newbies use these kind of passwords. I had to tell them to only use lower case and numbers for them to get into the telxon.
Password is only 8 characters. Sometimes you have to wait 15 minutes for password to take effect. I changed my password the other night and had to use my old password so I could get into the telxon asap.
Really? Did not even realize that it recognized capitals. Or wait, yea I think it does, cause when I came up with my password this last time I might have used an initial capital letter in the computer. But don't know how to capitalize on the actual RFes. Is there anyway to go into the computer to check the password to verify?
And yea, I keep my passwords pretty simple. Heck so simple that I think I've run out of family pets and family nicknames to use lol. So I'll have to think of something else that is simple and easy to use.
Keep your password simple. The computer understands upper case and lower case and symbols. The telxon does not. The Telxon will not let you in if you use a password like: Ll6539tZ Yes, my newbies use these kind of passwords. I had to tell them to only use lower case and numbers for them to get into the telxon.
Password is only 8 characters. Sometimes you have to wait 15 minutes for password to take effect. I changed my password the other night and had to use my old password so I could get into the telxon asap.
Really? Did not even realize that it recognized capitals. Or wait, yea I think it does, cause when I came up with my password this last time I might have used an initial capital letter in the computer. But don't know how to capitalize on the actual RFes. Is there anyway to go into the computer to check the password to verify?
And yea, I keep my passwords pretty simple. Heck so simple that I think I've run out of family pets and family nicknames to use lol. So I'll have to think of something else that is simple and easy to use.
I am sure there is a way to use upper case on the telxon but it just isn't worth it. Like there is a way to make a keyboard cover the screen. I don't know how I turned it on and don't know how to turn it off except to reboot the Telxon, remove the battery and turn it on and off a few times.
One newbie used DoG8HmWk. (facepalm!) I got him to change it to lower case and then he was able to use CAO.
Keep your password simple. The computer understands upper case and lower case and symbols. The telxon does not. The Telxon will not let you in if you use a password like: Ll6539tZ Yes, my newbies use these kind of passwords. I had to tell them to only use lower case and numbers for them to get into the telxon.
Password is only 8 characters. Sometimes you have to wait 15 minutes for password to take effect. I changed my password the other night and had to use my old password so I could get into the telxon asap.
Really? Did not even realize that it recognized capitals. Or wait, yea I think it does, cause when I came up with my password this last time I might have used an initial capital letter in the computer. But don't know how to capitalize on the actual RFes. Is there anyway to go into the computer to check the password to verify?
And yea, I keep my passwords pretty simple. Heck so simple that I think I've run out of family pets and family nicknames to use lol. So I'll have to think of something else that is simple and easy to use.
I am sure there is a way to use upper case on the telxon but it just isn't worth it. Like there is a way to make a keyboard cover the screen. I don't know how I turned it on and don't know how to turn it off except to reboot the Telxon, remove the battery and turn it on and off a few times.
One newbie used DoG8HmWk. (facepalm!) I got him to change it to lower case and then he was able to use CAO.
Haha, that is kind of funny. But yea, can see how that would cause a bit of an issue. Any who, I did change my password after the one store manager person said he reset it. So will have to check it when I go in next. If not, have to dial up the support line. We shall see how it goes.
I am sure there is a way to use upper case on the telxon but it just isn't worth it. Like there is a way to make a keyboard cover the screen. I don't know how I turned it on and don't know how to turn it off except to reboot the Telxon, remove the battery and turn it on and off a few times.
One newbie used DoG8HmWk. (facepalm!) I got him to change it to lower case and then he was able to use CAO.
Haha, that is kind of funny. But yea, can see how that would cause a bit of an issue. Any who, I did change my password after the one store manager person said he reset it. So will have to check it when I go in next. If not, have to dial up the support line. We shall see how it goes.
Funny answering this question here. Last shift, I learned two of my newbies used Upper case letters in their passwords and had to use other peoples log ins to access CAO. My old timer even showed one how to use upper case on the Telxon....
Yea, I probably should have asked if someone could show me how to do the capitals on there. But no doubt they would have totally misunderstood what I said and end up just telling me to change it anyway. I just hope it gets to working this time. Cause with out having a back up way of logging into the guns, it makes work a heck of a lot more difficult.
Actually come to think of it. Is there even a way to get like a universal code to put in, if your log-in info doesn't work? I've been debating on dropping something like this into our suggestion box. But not sure if they have a way of doing that or not.
Yea, I probably should have asked if someone could show me how to do the capitals on there. But no doubt they would have totally misunderstood what I said and end up just telling me to change it anyway. I just hope it gets to working this time. Cause with out having a back up way of logging into the guns, it makes work a heck of a lot more difficult.
Actually come to think of it. Is there even a way to get like a universal code to put in, if your log-in info doesn't work? I've been debating on dropping something like this into our suggestion box. But not sure if they have a way of doing that or not.
A universal code is no good. It would make having a password pointless.
It is possible for your cao credentials to be corrupted. Tech support can fix that if a store managers' reset doesn't.
I am almost positive Upper case works on the computer but not on the telxon even if you use uppercase on the telxon.
Your Id can be used to track everything you do in cao. The reason people are logged out after 2 minutes of inactivity is because there are people that are able to hack into the system from the parking lot if they have enough time and tools to scan the frequency of your ID. A lot of damage can be done to the system if someone gets access and has nefarious plans(corporate sabotage). I had one newbie alter BOHs and it caused a lot of damage(got me scolded for holes). He wasn't even trying. I could see the changes he made. I had to ban him from changing bohs. Took me a month to fix everything he messed up.
So, a universal code would not make the user accountable for their actions. That is why you need to be careful who you let use your ID while logged into the telxon. Same with cash registers. Accountability.
Yea, I probably should have asked if someone could show me how to do the capitals on there. But no doubt they would have totally misunderstood what I said and end up just telling me to change it anyway. I just hope it gets to working this time. Cause with out having a back up way of logging into the guns, it makes work a heck of a lot more difficult.
Actually come to think of it. Is there even a way to get like a universal code to put in, if your log-in info doesn't work? I've been debating on dropping something like this into our suggestion box. But not sure if they have a way of doing that or not.
A universal code is no good. It would make having a password pointless.
It is possible for your cao credentials to be corrupted. Tech support can fix that if a store managers' reset doesn't.
I am almost positive Upper case works on the computer but not on the telxon even if you use uppercase on the telxon.
Your Id can be used to track everything you do in cao. The reason people are logged out after 2 minutes of inactivity is because there are people that are able to hack into the system from the parking lot if they have enough time and tools to scan the frequency of your ID. A lot of damage can be done to the system if someone gets access and has nefarious plans(corporate sabotage). I had one newbie alter BOHs and it caused a lot of damage(got me scolded for holes). He wasn't even trying. I could see the changes he made. I had to ban him from changing bohs. Took me a month to fix everything he messed up.
So, a universal code would not make the user accountable for their actions. That is why you need to be careful who you let use your ID while logged into the telxon. Same with cash registers. Accountability.
Whoa. O_O Okay then...definitely a no go on the universal. Heck, I didn't even think about the fact that someone could hack into the guns that way. But int his day and age, with technology comes folks that are tempted to try anything to master it so to speak. And for sure can see why folks would get annoyed with me about using their log-ins.
Fingers crossed I can get it working so I don't have to further annoy people about it. And also will guard my info with my life then, so nobody can say I've done any hacking or anything either.
Yea, I probably should have asked if someone could show me how to do the capitals on there. But no doubt they would have totally misunderstood what I said and end up just telling me to change it anyway. I just hope it gets to working this time. Cause with out having a back up way of logging into the guns, it makes work a heck of a lot more difficult.
Actually come to think of it. Is there even a way to get like a universal code to put in, if your log-in info doesn't work? I've been debating on dropping something like this into our suggestion box. But not sure if they have a way of doing that or not.
A universal code is no good. It would make having a password pointless.
It is possible for your cao credentials to be corrupted. Tech support can fix that if a store managers' reset doesn't.
I am almost positive Upper case works on the computer but not on the telxon even if you use uppercase on the telxon.
Your Id can be used to track everything you do in cao. The reason people are logged out after 2 minutes of inactivity is because there are people that are able to hack into the system from the parking lot if they have enough time and tools to scan the frequency of your ID. A lot of damage can be done to the system if someone gets access and has nefarious plans(corporate sabotage). I had one newbie alter BOHs and it caused a lot of damage(got me scolded for holes). He wasn't even trying. I could see the changes he made. I had to ban him from changing bohs. Took me a month to fix everything he messed up.
So, a universal code would not make the user accountable for their actions. That is why you need to be careful who you let use your ID while logged into the telxon. Same with cash registers. Accountability.
Whoa. O_O Okay then...definitely a no go on the universal. Heck, I didn't even think about the fact that someone could hack into the guns that way. But int his day and age, with technology comes folks that are tempted to try anything to master it so to speak. And for sure can see why folks would get annoyed with me about using their log-ins.
Fingers crossed I can get it working so I don't have to further annoy people about it. And also will guard my info with my life then, so nobody can say I've done any hacking or anything either.
The parking lot thing is bs. The Telxons operate on not only the store LAN, but also with an encrypted signal to communicate to the master controller in the managers office, which is in turn connected to the store LAN and is VLAN'ed off on it's own private network away from everything else. Even with tools, you can't "scan the frequency" of anything the Telxon does as the Telxons operate in the upper UHF bands (902-928) which is far far below anything any computer can detect, you'd need a two way radio tuned to the bands to get the signals, and even then, someway of trans-coding that information to be machine (computer) and human readable. Unless Kroger IT is stupid and doesn't do network segmentation properly which is IT Security's primary job, you'll be fine. At my store, everything computer related is monitored, segmented, and non visible to anyone outside the store as radio power limits are kept in check, even the Telxons.
-- Edited by UC151 on Thursday 23rd of March 2017 10:51:45 PM
The parking lot thing is bs. The Telxons operate on not only the store LAN, but also with an encrypted signal to communicate to the master controller in the managers office, which is in turn connected to the store LAN and is VLAN'ed off on it's own private network away from everything else. Even with tools, you can't "scan the frequency" of anything the Telxon does as the Telxons operate in the upper UHF bands (902-928) which is far far below anything any computer can detect, you'd need a two way radio tuned to the bands to get the signals, and even then, someway of trans-coding that information to be machine (computer) and human readable. Unless Kroger IT is stupid and doesn't do network segmentation properly which is IT Security's primary job, you'll be fine. At my store, everything computer related is monitored, segmented, and non visible to anyone outside the store as radio power limits are kept in check, even the Telxons.
-- Edited by UC151 on Thursday 23rd of March 2017 10:51:45 PM
Hey, I am just the messenger. Don't shoot!
I used to be able to log into the telzon and stay logged in for the entire shift. One day, I had to relog in after 2 minutes of inactivity. A coworker explained the scanning from parking lot to me. He wouldn't lie to me.....
The parking lot thing is bs. The Telxons operate on not only the store LAN, but also with an encrypted signal to communicate to the master controller in the managers office, which is in turn connected to the store LAN and is VLAN'ed off on it's own private network away from everything else. Even with tools, you can't "scan the frequency" of anything the Telxon does as the Telxons operate in the upper UHF bands (902-928) which is far far below anything any computer can detect, you'd need a two way radio tuned to the bands to get the signals, and even then, someway of trans-coding that information to be machine (computer) and human readable. Unless Kroger IT is stupid and doesn't do network segmentation properly which is IT Security's primary job, you'll be fine. At my store, everything computer related is monitored, segmented, and non visible to anyone outside the store as radio power limits are kept in check, even the Telxons.
-- Edited by UC151 on Thursday 23rd of March 2017 10:51:45 PM
Hey, I am just the messenger. Don't shoot!
I used to be able to log into the telzon and stay logged in for the entire shift. One day, I had to relog in after 2 minutes of inactivity. A coworker explained the scanning from parking lot to me. He wouldn't lie to me.....
S'all good, just giving the info I know as I have been told this by a manager and a company IT person I know (and also looked at the Telxon specs online)
I always assumed you just got booted if the internet signal in the building was sucking at the time.
Because sometimes i can be inactive for a while (like a half hour) and load it just fine and then other times i'll stop doing markdowns for 2 minutes and it'll kick me out.
I always assumed you just got booted if the internet signal in the building was sucking at the time.
Because sometimes i can be inactive for a while (like a half hour) and load it just fine and then other times i'll stop doing markdowns for 2 minutes and it'll kick me out.
I think if you are in a certain function, it doesn't boot you out.
When I am doing an order(while cao is updating data or backing data up) the telxon will freeze for 15 seconds each time I scan something. Annoying as heck.
