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Post Info TOPIC: Working at actual store before training


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Working at actual store before training
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I was wondering if anyone on here has ever been put on the schedule before actually completing the required training. I was reading the company SOP and it says there that if an untrained employee is found operating the registers or service booths that the manager in charge of scheduling said employee will be subject to disciplinary action up to termination. Now my concern is, could said untrained employee get in trouble for management's decision.



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When you got hired did you watch the videos on how to operate the equipment? If so that is your first step in training. Your second step is being shown by your DH how to operate it, your third step is operating the machine. I know when I was hired I had to watch videos and take small quizzes on how to operate machines, I'm not even using. My first week of working I had to close the Deli by myself. I hadn't been trained on how to do it and it was my first day closing. The most educational part of my training was that night, 



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Newbie

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Nope, haven't even gone to the Say Hello orientation.

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Well, talk to the HR and ask them about the videos, Let them know your not comfortable without proper training.



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Anonymous

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I've been working here for almost a year and never received any form of actual training and I managed to skip out on the videos and booklet **** because I knew there was no actual worth to any of it. If you are a cashier, just fumble with everything or ask around until you get it. I wasn't correctly processing checks for months before I figured out how to do it and I still don't do the coin exchange vouchers nor do I care to. 



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Bakerchick25

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I recall some computer quiz modules and temps and stuff like that on the computer. Even how to properly lift stuff safely, but I don't recall(at least right now) anything about working the baler or how to use the jacks. I've never worked in retail before this gig. So to say the least that was definitely a surprise to me when I first started getting truck. Hence, I'm no big fan of making a bale or even breaking down pallets when your stuff is on the bottom of someone else's stuff. As I'm not even 100% I can do it safely and not take myself or any one else out while doing either(so I don't value being in a position to do either).

As for actual training/learning the expectations and what not of what you need to be doing in your dept? I feel like I went through that. Cause I only got like a day and a mini half of "training". As my "trainer" was forever on other shifts from me or when we were on the same shift, she was there for like a half a second, before she was off. So when I went to get my time clock number re-set as I was dropped from the system after they updated Kronos. And one of the managers asked how my training was going. I was just honest and told him, it wasn't. And I guess he told my DH as my "trainer" did come around a little longer when I was on and was like so what do you have questions with? And this was like some days after I had been coming in early and just thrown into doing the work. I mean I was filling the floor, doing truck, etc. And never quite sure if I was even doing it right. As all my other co-workers were like just fill everything to the fullest. And just ask the bakers where they want their bread. 

But yea, to be honest with you. I felt and still do at times that NON-training is the Kroger way. Just throw you out there and sink or swim.



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Anonymous

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I have several 4th managers that have no cashier training and their cashiering daily.  Their basically accessing money without any training.



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Guru

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"Give 'em the pickle!"

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