We have an issue with excessive paging in our store. Even if the person sees the other person within a few feet of them they still page to listen to themselves over the intercom. How can we cut down on this in our store?
Or my personal fave, when they page someone and they don't say which dept. they are from. I mean it doesn't happen to me as I'm not that high up on the totem pole. But we often have folks paging for Kaylas, Taylors, etc. But nobody is clear on who they are talking about in the first place and half the pages never get answered.
This is partially why I wish Krog would do like Target does, have an employe carry / use a freaking radio rather then a phone, as the paging is damn annoying at times, and plus, if I am with a customer and don't know the question, hey, instant answer if that person could communicate with me effectively and instantaneously vs paging one, two, sometimes three times, then I look bad because I don't know the answer. Bad customer relations he whole way round.....but nooooooo, Krog is too stupid to think their way out of a paper bag sometimes. Paging should only be used when necessary, and when the situation calls for it (emergency situation in store, Code Adam, weather / fire evac, etc.) Not to annoy every freaking person in store by having to hear it. Hell the managers office and the break room are the two "quiet" zones as we can control the volume from the speaker and can instantly shut it up.
This is partially why I wish Krog would do like Target does, have an employe carry / use a freaking radio rather then a phone, as the paging is damn annoying at times, and plus, if I am with a customer and don't know the question, hey, instant answer if that person could communicate with me effectively and instantaneously vs paging one, two, sometimes three times, then I look bad because I don't know the answer. Bad customer relations he whole way round.....but nooooooo, Krog is too stupid to think their way out of a paper bag sometimes. Paging should only be used when necessary, and when the situation calls for it (emergency situation in store, Code Adam, weather / fire evac, etc.) Not to annoy every freaking person in store by having to hear it. Hell the managers office and the break room are the two "quiet" zones as we can control the volume from the speaker and can instantly shut it up.
Two way radios work ok. But, getting people to return them to the office charging station is the problem.
We have been open 7 months and half of the 2-way radios are missing. Big store. There is not really a way to track them like the telzons.
I like when you hear three pages in a row for the same department from different people and then the two that didn't get answered re-page multiple times again because they're to stupid to realize you're a little busy with the first.
