I finally left FM/Kroger in June due to severe lower back pain. I "trained" as many customers as possible before I left -- like asking them to kindly leave their 12-pack of Pepsi in the cart with the UPC up.
Most people are oblivious to putting heavy items on the belt, thinking they are somehow helping us. One of the things that did me in with this job was schlepping heavy crap across the belt only to have to torque my back and bend over and put it in the cart.
Even a gallon of milk weighs 10 lbs. Doing it once a day is one thing, but doing it 50 times in a shift wreaks havoc for my back. Maybe it's the way I'm built, but I simply couldn't not physically do this job any more and had to quit.
Can't the PICs, as part of their walk arounds, remind customers to leave heavy items in the cart, or even help turn UPCs up?
Being a cashier at Fred Meyer/Kroger is a tough job, not just physically but mentally too. I'll go into that in another post.
Part of the Job Requirement! In reality the company would like all items placed on the belt to eliminate shrink. (One of the reasons they had cart exchange)
How does it create shrink to come around and scan say a value pack of water? Not asking it to be snippy, but just curious how shrink works in general. And I guess even most especially in regards to putting heavier stuff on the belt or not.
How does it create shrink to come around and scan say a value pack of water? Not asking it to be snippy, but just curious how shrink works in general. And I guess even most especially in regards to putting heavier stuff on the belt or not.
By ignoring the BOB policy. Cashiers are supposed to check the bottom of the basket. Scan hawks are supposed to monitor the bottom of the baskets.
Well, as a Grocery manager, I order water pallets. I unload most trucks and keep track of every pallet. Every month, I am at least a pallet of water short and have to adjust the boh. We have three varieties. The Bohs are always short every couple of months. Either, the water is leaving in the bottom of the baskets without being scanned or people are walking out of the store with it. Unsold product or theft is shrink.
We have some people that come into our store, load up shopping cart with 12 packs of pop or beer and then try to leave the store without paying.
-- Edited by Anonymouse1 on Wednesday 13th of September 2017 10:15:05 AM
Remember to update BOH for Kroger Water sold in FE coolers. I think some customers are crazy buying 24/32 pack waters since for $.79 (Store are making a killing on water that way).
How does it create shrink to come around and scan say a value pack of water? Not asking it to be snippy, but just curious how shrink works in general. And I guess even most especially in regards to putting heavier stuff on the belt or not.
By ignoring the BOB policy. Cashiers are supposed to check the bottom of the basket. Scan hawks are supposed to monitor the bottom of the baskets.
Well, as a Grocery manager, I order water pallets. I unload most trucks and keep track of every pallet. Every month, I am at least a pallet of water short and have to adjust the boh. We have three varieties. The Bohs are always short every couple of months. Either, the water is leaving in the bottom of the baskets without being scanned or people are walking out of the store with it. Unsold product or theft is shrink.
We have some people that come into our store, load up shopping cart with 12 packs of pop or beer and then try to leave the store without paying.
-- Edited by Anonymouse1 on Wednesday 13th of September 2017 10:15:05 AM
Ahh, I see. I wonder if we had those one devices that stops the carts from leaving the store like how they do in our dollar store. Where it's an electronic thing that keeps them from going out the door. Although, I guess I can see how that would suck too as more baggers would have to help carry stuff out to peeps car though.
It used to be one of the duties of a courtesy clerk was to help a customer unload everything onto the belt, this way nothing got "missed" on the bottom of the shopping cart, but Kroger has become so obsessed with the "speed" aspect of check out and because Kroger has cut back on hours in general (fewer courtesy clerks), that what few courtesy clerks are scheduled aren't instructed to take the time to unload a customer's groceries anymore (at least at the stores I've worked at). Before Que Vision and the change in scheduling software and stuff, I remember it being very different - and if a FES/CSM caught a courtesy clerk not unloading a customer's shopping cart, that was a "coaching opportunity".
I feel like when that was the way things were done, it was not only good customer service, but also, a good way to ensure everything got scanned during the check out process, but eh, what do I know...
It used to be one of the duties of a courtesy clerk was to help a customer unload everything onto the belt, this way nothing got "missed" on the bottom of the shopping cart, but Kroger has become so obsessed with the "speed" aspect of check out and because Kroger has cut back on hours in general (fewer courtesy clerks), that what few courtesy clerks are scheduled aren't instructed to take the time to unload a customer's groceries anymore (at least at the stores I've worked at). Before Que Vision and the change in scheduling software and stuff, I remember it being very different - and if a FES/CSM caught a courtesy clerk not unloading a customer's shopping cart, that was a "coaching opportunity".
I feel like when that was the way things were done, it was not only good customer service, but also, a good way to ensure everything got scanned during the check out process, but eh, what do I know...
This is true... especially at the location I work at. Our customers tend to be in a hurry.
All FE employees in my Roundys Division are trained for BOB, whether you want to be or not. It is a part of the computer training, get used to it. Then take a test on it. Yea let's just say most BOB incidents at our store have been less over time, but sometimes they slip through n happen. 95 percent of the time though, they don't
