Tell them you don't get paid to "Manage People", working the Service Desk is completely different then being FES. Its one thing to watch the floor if the ACSM does on break, but another to run the floors. If working the Service Desk, you will learn your 50/50 - Customer Advocate/Store Advocate. Lean to always side with the customer, until their story does not align with reality. When your making a decision, always word things in a manor your trying to help the customer. If your unable to help a customer, never say "I cant do that", "The stores policy is"......
Always take the "I" out of your wording, until you have to be blunt and tell the customer "It ain't happening". When your telling someone something, always have confidence but also leave room to be able to wiggle out or something "With the information I have been given". HELL, just do what politicians do......and you will be fine.
Tell them you don't get paid to "Manage People", working the Service Desk is completely different then being FES. Its one thing to watch the floor if the ACSM does on break, but another to run the floors. If working the Service Desk, you will learn your 50/50 - Customer Advocate/Store Advocate. Lean to always side with the customer, until their story does not align with reality. When your making a decision, always word things in a manor your trying to help the customer. If your unable to help a customer, never say "I cant do that", "The stores policy is"......
Always take the "I" out of your wording, until you have to be blunt and tell the customer "It ain't happening". When your telling someone something, always have confidence but also leave room to be able to wiggle out or something "With the information I have been given". HELL, just do what politicians do......and you will be fine.
