I was shopping at my regular Kroger store this morning, and I felt so bad for the poor kid working his produce cart. There were to managers in his area, both all over him, constantly picking through his department, just nit picking the sh!t out of everything. And thing was, it all was fine---fresh, full and accessable. Also, this wasn't just this morning or just in produce, I've been seeing a lot of this crap all over the store lately.
These pricks need to understand micro-managing just hurts everybody.
Do they even pay attention to customer survey responses anymore?
No, of course not.
For instance, the constant complaining on the surveys about all the cardboard display stands, three-tier metal racks and other obstructions placed in all the aisles. Customers HATE them and we get complaints about it almost every week. And I agree!
I went to the Aldi a few days ago, and was so happy to notice their aisles were CLEAR!!!! No junk in the way! Smooth sailing! I felt like a kid that had just been liberated and was told "hey it's OK to RUN IN THE HALLWAYS!! YAY!
Of course, I know that the displays cluttering up our aisles are required and considered "Absolutely assential" for promotion and marketing purposes by the Kroger corporate regime, but I still disagree with their real necessity. If ALL grocery stores said to the merchandisers NO MORE, NO MORE!!, what could they do???
The managers at my store do. They literally read ALL dissatisfied comments at the huddle.
And do they also read all the survey comments complimenting the employees?? I know every store gets them. Customers do leave positive comments on many of the employees, telling how friendly and helpful we are. Your managers do make sure the associates know about those comments also, right???
Management can decide whichever comments they want to read, It would be interesting to see if 84.51 would be able rate them using data to determine which comments are higher standings. While we want to highly satisfy all customers, how many comments are by customers uncommitted and without the ability to change their expectations. I would think taking comments make by higher ranking/spending more customer would be more beneficial, which might then alter lower spending customers shopping habits. Corporate uses all the data to make decisions, but store level has to basically "figure it out on the go" and judge which things to ignore and others to worry about.
The managers at my store do. They literally read ALL dissatisfied comments at the huddle.
And do they also read all the survey comments complimenting the employees?? I know every store gets them. Customers do leave positive comments on many of the employees, telling how friendly and helpful we are. Your managers do make sure the associates know about those comments also, right???
They mention any names that were mentioned but do not read positive comments
I was shopping at my regular Kroger store this morning, and I felt so bad for the poor kid working his produce cart. There were to managers in his area, both all over him, constantly picking through his department, just nit picking the sh!t out of everything. And thing was, it all was fine---fresh, full and accessable. Also, this wasn't just this morning or just in produce, I've been seeing a lot of this crap all over the store lately.
These pricks need to understand micro-managing just hurts everybody.
Yea, the micro-managing is a major pain the ass. It's like they don't have enough to do themselves they have to nit pick everything. I mean you know it's bad when they are telling you how to space out the fruit bites on a tray. The same exact ones you've been baking forever now. And as long as there is enough cooking time on them, they cook great with or without space in between. Just have to know not to yank them out when they are still looking doughy and pale.
