Ive been working at Kroger for almost two years but about 6 months ago I got a new co-manager and she doesnt care about anything. I told her today that a customer told me a woman walked out with a purse full of shrimp and she said oh well shes gone now. I was expecting her to say how does she look but no that was not her response, I had to ask her Well do you want to know how she looks? Then today, I had customer who was completely pissy drunk and I told her to notify authorities because he was going to drive but could barely walk and she said theres nothing we can do. I am soooo tired of her Not Caring!!!!
In most cases in training we were basically told to never Approach shop lifters. I don't think that it's she doesn't care but we can't really do anything anyway. You can't really do much against the customer now A days
I've done retail salaried management, and until you've been in that role yourself you really don't know what all it entails (I didn't either til I found out the hard way).
The last poster describing the current hands-off policies was correct, and it can make you crazy because it's a double standard---don't get the company in trouble for apprehension, but the managers get in trouble over too high of shrink.
This issue is all part of why I changed careers altogether.
