Yesterday we got our order plus part of another store's. I didn't realize until after I had loaded several pieces on to trucks that some of the stuff wasn't ours. So I had to get the bills and check off each item one by one and re-stack the stuff that wasn't ours on to a pallet so it could be picked up. It's still in the back freezer as of today. I start breaking down today's order and realize we're missing about 40 pieces. So we have part of another store's order and another store has part of our order. In the meantime, while trying to figure out what we were missing, I missed the 12:00 deadline for putting on an order for tomorrow. Oh well.
Just spread the stuff out and do what you can do! ****, look on the other store skid and pull what you need! If they haven't came and picked up the skid..you might be the new owner!
If you ever get another stores stuff always play stupid and use those items to pad your inventory numbers.
Ha! Sounds like someone I work with.
A year ago, our grocery warehouse was a hot mess. 50% + mispicks or missing products every truck. The warehouse used to put individual labels on everything like the Meat Department still does. That was how I found most mispicks. Then, they stopped using labels.
Our Day Grocery Manager was always asking "Why is this empty, why is that empty, why didn't you order more?" every couple of days. I would reply, "It doesn't matter what I order, 50% is going to be wrong."
We were supposed to get one of our pallets that got delivered to another store. Instead, we got two pallets. One was ours(had our store number on everything), the other had opened boxes. All the labels had been purposely removed from 30 cases. I saw that and ran the pallet before the order went out and fixed all the BOHs. Saved myself from 20 cases of backstock that the computer was going to order.
I think the pallet is where they put all their mispicks. Instead of fixing BOHs and accepting it, they sent it to our store to get rid of it.
The Grocery warehouse is much better now. Maybe 5% error rate.
-- Edited by Anonymouse1 on Sunday 15th of July 2018 07:26:48 AM
A few weeks ago, my whole bakery frozen pallet went missing. I only got in like 6 pieces of the truck that was on frozen foods stuff. I immediately told management who hounded the warehouse until someone got back to him. Another store thought they were going to get away with keeping my 68 piece truck. Wouldn't you think it a little unusual that you got an extra pallet of stuff you didn't order? Their excuse was they didn't notice but had already broken down the pallet and had it in their freezer. Yeah they got to keep it alright, they also got billed for the whole thing and the warehouse made sure I got a credit on it. When my pallets come up missing I don't mess around. All that does is mess up my BOH's for CAO items and then I have to order an even bigger truck to come in the next day.
If they really didn't notice, that means they aren't doing a good job of printing their bills/checking what they ordered. In that situation, i'm glad your store handled it and billed them for that truck. Let them kill their shrink percent for the week for that one.
I do not understand why the Pallet Label isn't required to be scanned when accepting the skid. In reality, BOH should not be updated until the store actually physically gets the items. The truck arrives, the receiving clerk then has to get an ordering gun and scan the pallets as they come off the truck.
I do not understand why the Pallet Label isn't required to be scanned when accepting the skid. In reality, BOH should not be updated until the store actually physically gets the items. The truck arrives, the receiving clerk then has to get an ordering gun and scan the pallets as they come off the truck.
About 5 years ago they were trying that when the perishable, meat, produce and grocery truck were all on one truck. They all came from out of state. The driver and the person unloading would check off every pallet label(actual control number, not just the store number) against the load sheet. That lasted about two months. Took too long....
All the departments used to fit on one truck. Now, a Dry Grocery delivery barely fits on one truck. Plus, the Dry Grocery and Meat warehouses moved back in state. Meat has its own route to different stores. Sometimes, the Grocery truck will have two or three stores on one truck. The Deliveries used to be overnight all the time. Now, they come at different times of the day. So, sometimes, a newbie would just unload pallets without checking store numbers and accidentally grab the next stores pallets.
Very rare occasions, the warehouse would stack one stores' pallet on top of another stores pallet. The person unloading would see their store and assume the other pallet was theirs.
I have seen Courtesy Clerks check in the bread guy. They don't realize that they need to count the trays to make sure it matches the paperwork count. And, make sure the invoice is left with the bread trays.
-- Edited by Anonymouse1 on Wednesday 18th of July 2018 09:06:34 AM
