So true! We had a customer come in around 11:30 this morning to pick up a sandwich tray and he swore he called it in at 10 this morning. Problem was we didn't have a order form for it and the only person to answer the phone up to that point only recieved chicken orders. Well the girl who waited on the guy asked if he ordered at our store or another local one.
So he starts cussing the girl and walks off. After a couple calls it turns out that he ordered the tray at a store on the other side of town. But because he was such a jerk off too us, we didn't even bother finding him and telling him before he left the store.
-- Edited by krogerman77 on Sunday 27th of May 2012 08:08:58 PM
Well today in the deli at my store, we only had four people plus the chicken person scheduled in the deli (the day before Memorial Day) and we were busy as hell! Of course as is the norm anymore at my store one of the two closers called in and the shift wasn't replaced. The only attempt to replace was to call in the only girl in the department that only had four days or call one girl in that was off and switch her shift with the girl that called in. Manager said we couldn't have overtime.
The Chicken person offered to stay a couple hours over but was turned down. Just told no overtime! And as busy as we were and as much money as our store makes we ain't getting any overtime.
And the worst part is that, although this should cause customers to get pissed off and leave, they won't. People have gradually become conditioned to this, and Homo Orifice knows it. Just as they know that all the competition is doing the same things. All it produces on the customer end is angrier, more bitchy buyers and retail staff getting that much more abused.
So true! We had a customer come in around 11:30 this morning to pick up a sandwich tray and he swore he called it in at 10 this morning. Problem was we didn't have a order form for it and the only person to answer the phone up to that point only recieved chicken orders. Well the girl who waited on the guy asked if he ordered at our store or another local one.
So he starts cussing the girl and walks off. After a couple calls it turns out that he ordered the tray at a store on the other side of town. But because he was such a jerk off too us, we didn't even bother finding him and telling him before he left the store.
-- Edited by krogerman77 on Sunday 27th of May 2012 08:08:58 PM
Whenever that happens I always ask them if they remember what number they called. Even if they only remember the prefix, if it doesn't match ours then I know they called a different store.
Well atleast the sandwich platter wasnt your fault. Our store management takes calls all the time for special orders from grocery and then forget. We never even hear about it.
when it comes to full timers we normally schedual them 32 hours for the week because with holiday pay they are paid 40 hours, but the employees at our store calls the union for every thing, which i understand why. kroger does it as a way to save money knowing that its not allowed, thats why the came up with the thing if you call off during a holiday week you lose holiday pay..
