I have a story to which a rude customer got what he deserved. We had $.79 / lb spare ribs on sale. We have a large Asian community nearby so I did a bunch of Korean style Ribs for $1.49 / lb and had them out. We sold tons of them, but I had plenty left. Well, this guy brings me 3 of the ribs and says "Hey Charlie Brown, cut these spare ribs in 3 pieces". I'm thinking "my ****ing name isn't Charlie Brown. I'll show you Charlie Brown.", well I took them and started to cut them, but I ended up cutting them in a way that gave him "handle bars" on the end of the ribs. I also left it in all the plastic so he'd have to separate and throw it away. I also wrote on the package "charlie brown". I didn't get no write up or anything just that "I don't want that guy to cut my steaks".
-- Edited by AnonymousCutter on Monday 10th of September 2012 12:27:28 PM
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My Views and Opinions do not reflect that of the Kroger company. I'm an indivdual expressing my 1st amendment right.
In the 3 weeks i've worked at krogers i have met some of the rudest people on earth. Customers snatching bags from me , ignoring me when i say have a good day , coming for my head because i dropped a peach, pushing carts at me. Just a whole lot of things but i usually just ignore it. How do yall deal with your customers at your store?
Ugly grimmace stops 99.9 % of "EXCUSE ME, SIR..." which is 100% a bull shiit question. Seriously. Modern retail is user friendly; it's called read the signs, find it yourself. Leave our stockers alone (****amer waving a bag of wood screws in my face, "HOW MUCH ARE THEEEEEESE?")~
In the 3 weeks i've worked at krogers i have met some of the rudest people on earth. Customers snatching bags from me , ignoring me when i say have a good day , coming for my head because i dropped a peach, pushing carts at me. Just a whole lot of things but i usually just ignore it. How do yall deal with your customers at your store?
I was in the dairy the other day when I finished working a buggie full of cheese. Before I went to put my backstock in the cooler, I took the bascart with my used cardboard and filled it with the items that we had in our bunkers. While I was at the bunker a couple of ladies had their bascart stuffed with more than it could handle and stuff dropped out. While this was going on, I was pushing my bascart out of the way so I could help but before I could, the younger of the two looked at me and said "don't worry, we got it. No need to help!"
Well I just walked away, it wasn't my damn fault that you overstuffed your cart to an unsafe level. I just had to get my bascart out of the way so it wouldn't be in the way of others customers.
I had a bad customer tonight. This older woman comes in to pick up her cake this afternoon, she gets it and says "I thought I ordered it in tan not white" but then takes it anyway.
Then about a half hour later, she comes back in with her husband and he starts ripping me apart about how "this wasn't the right g*d damn cake and how he didn't want all that extra icing s**t (which btw was the standard border that comes with a cake) And I apologize for his order being wrong, I looked at the order, and I wasn't the one who even took the order or made the cake. He's like "Well sorry doesn't fix the damn cake". So I'm like, would you like me to call a manager back here? Instead he practically throws the cake in the cart and says "I'll take the damn thing but I'll tell you one thing, I'm not coming back here again"... and I'm just thinking, oh how sad, you've been a lovely customer so far. :/
Most of the time I think it's funny that they are being so petty and getting so angry over such stupid things. It's harder not to laugh at them in the face than anything.
It's other things they do that really piss me off, like loading the belt wrong or shuffling through a two inch stack of cards to find the card you need.
I've been there for about a month and since day one I don't think I've gone a day without a difficult customer. So many of them think they're the most important person in the store.
i've done all sorts of crazy "unconvential" things. One of them is this - I say "hey, you just entered into a Happy Zone! From the produce section over to the Bakery area you are only allowed to BE HAPPY!" They don't know how to respond to that one.
Just the other day, on a busy Sunday, several customers were waiting for their cold cuts. We have the only deli in the whole entire world that is literally computerize. The customer comes up to the counter and places their order like they were at McDonalds ordering food (I termed it the McDeli). They then have the option to go off and shop or wait if they are stupid enough to want that. So yea even though it is empty of customers around the counter, they actually are off shopping while we have tons of orders to process. Anyway - I can sense that these two customers who have come back for their orders after 10 minutes were starting to get perturbed about having to now wait. One of my lines is "Look - We are currently in our Sunday Rush Hour. If you wish, we are open seven days a week from 8 am to 10pm. Might I suggest coming back on .... oooooohhhh..... saaaaayyyyy..... Wednesday morning at 9:30 am when it is nice and slow instead of now when we are always busy if you are in a hurry!"
I can be very curt and terse with them when needed. I don't take crap too well. We (my fellow employees and me) are just plodding along trying to take care of the orders while earning a couple bucks so we dont need no bull crap from surly crabby customers.
Another one I have used is "hey where do you work at so I can come over there one day and yell at you!"
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I am no longer part of the oppressed, evil workforce of Kroger! Can you say "Hallelujah"
One time at the store I used to work at, one of the employees had a very rude customer. Later when he was shopping at the mall, he noticed that same woman working at her job. He pretended to be a customer in her store, and treated this woman the same way that she had treated him at Kroger... using some of the exact same words and phrases that she had used as well. She was like "Hey, I remember you..."
I don't know what you are talking about the bakery being fake. unless you mean all the frozen stuff. But this cake wasn't a premade one, it was made specifically for him. right on the order it was written that he wanted a white cake so I dont' know if the order was taken wrong or the guy told her wrong, OR he just wanted a cake for free which could very well be the case. All i know is that the one who took the order was our department head so if there's a problem he needs to go to her. :|
I don't know what you are talking about the bakery being fake. unless you mean all the frozen stuff. But this cake wasn't a premade one, it was made specifically for him. right on the order it was written that he wanted a white cake so I dont' know if the order was taken wrong or the guy told her wrong, OR he just wanted a cake for free which could very well be the case. All i know is that the one who took the order was our department head so if there's a problem he needs to go to her. :|
That's why when I take a cake order I repeat everything back to the customer after taking the order to make sure it's right. I also make sure if they want to order a cake with a kit that we actually have the kit in stock before taking their order. For a specific design where they want the roses and writing just so so, I draw a picture on the back of the order form indicating the exact color and placement of everything.
Customers at my store will ignore you or mutter "uh-huh" when you greet them. I'm still new and I feel that I have to do it regardless because I could be watched by the KSP Kroger Secret Police.
I had one customer come in today and bitch me out for no reason. First he called me a bitch and a faggot. My response was, "dude, you shouldn't call your parents that." Thi upset him greatly and his response as was "you're a real *******, you know that?" I respond with "as compared to a fake one?" I laugh and he stomps off.
Had a very rude customer at the self checkout the other night. A man and his family were checking out. He apparently thought I was starring at them (though I wasn't, I was simply zoning out cuz of my epilepsy). Which led to the man acting aggressive and cussing me out. Somewhere in the mix, he came to the conclusion that I was controlling the computer with my handheld, causing all the pop-ups to happen. And as they were leaving and thanked them for shopping, I was met with a "F*ck you B*tch". Quite rude and it left me speechless.
And quite ironic, the family left a bag at the self checkout and I still ran out to return it to them. I don't understand why the aggression from most customer, but this situation just profounds me.
Had a very rude customer at the self checkout the other night. A man and his family were checking out. He apparently thought I was starring at them (though I wasn't, I was simply zoning out cuz of my epilepsy). Which led to the man acting aggressive and cussing me out. Somewhere in the mix, he came to the conclusion that I was controlling the computer with my handheld, causing all the pop-ups to happen. And as they were leaving and thanked them for shopping, I was met with a "F*ck you B*tch". Quite rude and it left me speechless.
And quite ironic, the family left a bag at the self checkout and I still ran out to return it to them. I don't understand why the aggression from most customer, but this situation just profounds me.
I know this isn't always the case, but A LOT of the time when a customer is extremely hateful for no apparent reason, it is because he (or she) is drunk or high on drugs. Some people are perfectly fine and easy to get along with, until they start getting drunk, or under the influence of something, and they undergo a total personality change, like an evil spirit has taken over their body. You guys who have lived with drunks may understand, this happens to some people.
