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Post Info TOPIC: Rude Customer


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Rude Customer
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I bagged for a customer today who was as rude as they come. She was basically telling me how to do my job. She ripped the bags out of my hand as she proceeded to tell me how to bag what. I put her bags of lettuce in with her other produce (on top, of course) and she totally freaked out on me. She was also taking things out of the bags and putting them into other bags. Also, I had a bag of her "non food items" and I missed an item so I put it in another bag by itself because the original bag was buried in her cart and she totally called me out on it. She was just rude on all levels. She decided to make a snarky comment about how I was putting the wrong things together. I wanted to tell her to bag her own if she didn't like the way I was bagging them. She never told me what to put together so how was I supposed to know?! I just wanted to punch her in the throat.



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I had a similar incident a couple months ago. These customers are ridiculous. If I was bagging for her I would've walked away; I would've just gone to another register. I'm sorry you had to put up with that lady. Some of these people don't know how to act... They freak out over anything!

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Bank of Australia wrote:

I had a similar incident a couple months ago. These customers are ridiculous. If I was bagging for her I would've walked away; I would've just gone to another register. I'm sorry you had to put up with that lady. Some of these people don't know how to act... They freak out over anything!


 Yep, i've done it a few times before. They are going to be hateful no matter what so save yourself the stress, imo.



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Would you like fries with th... I mean, your milk in a bag?



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I always walk away at that point. I go to another register with another customer. The original one is usually angry about it, but they were angry anyway, and I can always make another customer happy.

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A few years ago, when I was a courtesy clerk, I had customer call me a dumb, uneducated bastard. I walked off. To customer's credit, they did come back to apologize and offered to shake my hand. I was still pissed off so I turned and walked away again. They didn't say anything but returned ALL their groceries. I still see them from time to time, and when they see me going to help them, when they called for help, they say; "can I have another one to help?" In this real snotty tone, to another co-worker. Fine. Be that way bitch.

I can't believe someone would hold a childish grudge because I didn't accept their apology right away when they called me an uneducated bastard of sorts.

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How about NO?!?

 

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mega-kitteh wrote:

A few years ago, when I was a courtesy clerk, I had customer call me a dumb, uneducated bastard. I walked off. To customer's credit, they did come back to apologize and offered to shake my hand. I was still pissed off so I turned and walked away again. They didn't say anything but returned ALL their groceries. I still see them from time to time, and when they see me going to help them, when they called for help, they say; "can I have another one to help?" In this real snotty tone, to another co-worker. Fine. Be that way bitch.

I can't believe someone would hold a childish grudge because I didn't accept their apology right away when they called me an uneducated bastard of sorts.


The way I see it is they admitted they were wrong and apologized to you.  That takes courage to admit you're wrong and not many people to it.  If you want to stay mad and let it ruin your day that's up to you, but wow, what a waste of time and energy.  I guess it's ok for you to hold a childish grudge but not them? 



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Anonymous wrote:
mega-kitteh wrote:

A few years ago, when I was a courtesy clerk, I had customer call me a dumb, uneducated bastard. I walked off. To customer's credit, they did come back to apologize and offered to shake my hand. I was still pissed off so I turned and walked away again. They didn't say anything but returned ALL their groceries. I still see them from time to time, and when they see me going to help them, when they called for help, they say; "can I have another one to help?" In this real snotty tone, to another co-worker. Fine. Be that way bitch.

I can't believe someone would hold a childish grudge because I didn't accept their apology right away when they called me an uneducated bastard of sorts.


The way I see it is they admitted they were wrong and apologized to you.  That takes courage to admit you're wrong and not many people to it.  If you want to stay mad and let it ruin your day that's up to you, but wow, what a waste of time and energy.  I guess it's ok for you to hold a childish grudge but not them? 


 Well, there is that whole stigma about retail workers generally being uneducated (which is not the case all the time).  I'd be offended too, despite it not applying to me. 



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I had a man come through my lane last New Years Eve.  I asked him if he had plans for the night and his answer was something like "yes, and it's better than working here as a cashier on New Years Eve".  I just told him Happy New Year.  It's best to just let those types of people continue on with the belief that they are better than you.  They fall harder when the time comes lol!



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I had one guy walk up to the Fuel Center and be a real a**hole.

He was screaming at me because he could have swore he had fifty cents off per gallon. I told him multiple times that even if he did have five hundred points, I could in no way fix it on my register. He started screaming at me and pointing his finger at the window.


This is how it went:

"You stupid, dumb a** c**t! Here's what I'll do! I'll go inside and buy a gallon of milk and then I'll come out and show you the receipt! It'll say how many points I have! And then you can change it!"

At this points, I was more than pissed off.

"Sir, even if it says you have that much off, I cannot change it. If the register says you only have .03 cents off per gallon, then that's all you can get unless you go inside and take it up with them. I'm sorry for the inconvenience."

(I had a regular customer behind him just shaking her head. She wanted to hit him so bad.)

At this point, he turned to the regular customer and thought I couldn't hear him. He said: "This stupid b*tch is trying to play me! How much do they pay this lazy fat b*tch?" The customer just shook her head and said nothing to him.


He ended up going and getting a gallon of milk from inside. And, surprise surprise. His wife had used the points the day before. The customer after him told me how much she hated people like that.


What makes it worse? I was verbally assaulted to the point of no end, and he came back to scream about his card not working on the pump. The pumps are old, dude. Don't lie and tell me that you have over twenty thousand dollars on your bank account. I rang him up, he snatched the receipt and left. I never got an apology; Not like I want one from that d*ckhead anyways. At the end of the day there will always be rude customers just like BagBoy said. Just gotta shake it off and deal with it.


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Anonymous wrote:
mega-kitteh wrote:

A few years ago, when I was a courtesy clerk, I had customer call me a dumb, uneducated bastard. I walked off. To customer's credit, they did come back to apologize and offered to shake my hand. I was still pissed off so I turned and walked away again. They didn't say anything but returned ALL their groceries. I still see them from time to time, and when they see me going to help them, when they called for help, they say; "can I have another one to help?" In this real snotty tone, to another co-worker. Fine. Be that way bitch.

I can't believe someone would hold a childish grudge because I didn't accept their apology right away when they called me an uneducated bastard of sorts.


The way I see it is they admitted they were wrong and apologized to you.  That takes courage to admit you're wrong and not many people to it.  If you want to stay mad and let it ruin your day that's up to you, but wow, what a waste of time and energy.  I guess it's ok for you to hold a childish grudge but not them? 


You got it backwards. It's THEM that held the grudge. I at least went to try and help them. It's THEIR PROBLEM  if they want to be babies. And I'm NOT going to just quickly accept some stranger's apology right after they insult me with foul language, I don't care if they are a customer. when calm down, THEN and ONLY then will I accept the apology. But it's THEIR problem if they want to be a dick about it NOT MINE



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How about NO?!?

 



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Ms White wrote:

I had a man come through my lane last New Years Eve.  I asked him if he had plans for the night and his answer was something like "yes, and it's better than working here as a cashier on New Years Eve".  I just told him Happy New Year.  It's best to just let those types of people continue on with the belief that they are better than you.  They fall harder when the time comes lol!


 I would have wanted to ask him, what the hell he was doing shopping at Kroger on New Years Eve then if his plans were so awesome.



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